Service Representative and Administrator

Amandeep Kaur

Gmail: adjvtg@r.postjobfree.com

437-***-****

Objective:

A challenging position in a dynamic organization and be part of a growth oriented company to use and develop my analytical research and technical skills as a Professional in Computer Science.

Profile

·Exceptional analytical and troubleshooting skills

·Excellent communication skills; able to explain networking concepts to individuals, programmers and developers when delivering practical solutions

·Proven ability to maintain high standards of ethics and confidentiality

·Technically savvy, creative and resourceful; demonstrated initiative to learn new processes and technologies

·Strong time management skills and able to handle multiple priorities

·Able to work well independently, and enjoy working collaboratively with internal and external clients

Technical Skills

·2+ years of experience in Microsoft Windows platforms (installing Windows 2000, XP, VISTA, Win 7, Win 8 and Win 10).

·Over 2 years+ of experience in VM Ware software, solution and troubleshooting.

·Troubleshoot and configured remotely printers, scanners, software’s and other hardware devices.

·Install Windows 2003/2008/2012/2016/2019 servers, managed Active Directory, Group Policy and Configured AD DS, DNS WDS, WSUS, IIS, and DHCP servers.

·Worked with MS Office (2000, 2003, 2007, 2010, 2013 Word, Excel, PowerPoint, internet, antivirus, firewall, VPN, and Cisco Technology.

·Over 2+ working with Network protocol: LAN/WAN, TCP/IP, DNS, DHCP, POP3, SMTP, FTP, SSH, VPN, ICMP, RIPV2, NAT, EIGRPV2, OSPFV3, TFTP, Ethernet, WIFI.

Employment Experience

Customer Service Representative

Tim Hortons, 25 peel center drive, Brampton, Ontario.

·Greeting the customers entering the store, take customer orders and repeated them back in a clear and understandable manner.

·Preparing and serving orders.

·Handling Cash Transaction.

·Opening and Closing of store.

·Performed general maintenance duties, including sweeping and mopping floors, wiping counter tops, and bringing garbage to dumpster.

·Manage stock information.

·Accurately measured ingredients and temperatures required for specific food items.

Assistant Administrator and Teacher

Kinder Garten Sen. Sec. School, Punjab, India.

·Handling fees transaction and other important enquiries.

·Resolved inquires in any given week and consistently met performance benchmarks in all areas(speed, accuracy and volume)

·Became the lead “Go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees

·Helped company attain the highest customer service rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

·Proven experience providing customers/parents support in busy call center environment for public utility.

·An unwavering commitment to student service, with the ability to build productive relationships, resolve complex issues and win loyalty.

·Strategic-relationship and partnership-building skills-listen attentively, solve problems creatively and use tact’s and diplomacy to achieve win-win outcomes.

Education

·Diploma in Computer Engineer Technician, Toronto Canada

·Master of Computer Application in SAS Institute of IT & Research, Punjab, India

·Bachelor of computer application in BIS Institute of Sci. & Tech., Punjab, India.

Languages: English, Punjabi, Hindi,

References: Available upon request.

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