Robbie Honeycutt

A passion to help others succeed

Laurel, MD 20707

adjvsb@r.postjobfree.com

202-***-****

To obtain a leadership role in the format of communications and management within an organization that contributes to making a positive difference in this world. Authorized to work in the US for any employer

Work Experience

Consultant/Contractor

CLCA - Kensington, MD

May 2020 to Present

Family Consulting (FC)

CLCA family trainers have educational and professional backgrounds in education or health-related fields and consulting and/or experience in Autism Spectrum Disorder. Provide one-on-one consulting for parents and guardians to become skilled in techniques and interventions adapted for their child.

Family consultants meet with the family to assess, organize, write, and implement individualized treatment plans. The skills covered include daily living skills, socialization, behavior management, communication, mobility and money management. Assist in exploring resources and defining the goals of the client to help nurture their individual needs.

Provide supervision of CLCA IISS staff working with their families, through direct observation at least once per quarter, or as

Intensive Individual Support Services (IISS)

IISS paraprofessionals interact with the client to implement the goals and objectives on the treatment plans, and collect and analyze data to ensure progress on management. Respite Care

Skilled paraprofessionals who must meet a standard of education and training or experience providing care for individuals with autism. Respite Care services include supervision and assistance with daily living activities due to absence or need for relief for family members and guardians who usually care for the child or young children. Respite services can be provided in the child's home or a community. Medical Case Reviewer/Triage Level II

Decision Point - Gaithersburg, MD

June 2019 to December 2019

Review newly received cases in the Case Management System daily to ensure the case includes the DBQ worksheet(s) and all other required attachments Request clarification from the client on cases where instructions are not clearly defined Interface with client by phone and by email to gain needed clarifications Recommend cancellation of cases or contentions to ESR Disposition Lead when appropriate Ensure strict adherence to protecting all PII and PHI according to JCAHO (Joint Commission on Accreditation of Healthcare Organizations) and other applicable regulations Assist the Medical Case Review Lead as requested (process flow, work assignment, training, assessments, etc.)

In the absence of the Medical Records Review Lead, work with the Medical Records Manager to ensure levels of production remain consistent

Other projects and duties as assigned.

Coach/Counselor

DC Government - Washington, DC

August 2018 to April 2019

Defensive Football Coach for Calvin Coolidge Senior High School. Substitute Teacher in all subjects.

Teacher's Assistant/Substitute Teacher/Coach

Calvin Coolidge School - Washington, DC

August 2018 to April 2019

Teacher Assistant/Substitute Teacher.

Assistant Football Defensive Coach.

Assistant Athletic Director

Calvin Coolidge Senior High School - Washington, DC August 2018 to April 2019

Supported all sports related duties, such as determining student athletes eligibility, helped monitor and coordinate team sports schedules. Attended all sporting events in efforts to encourage and show continuous support to the student, the program, and the overall success of the school. Lead Verification Specialist

Code of Support - Alexandria, VA

March 2018 to July 2018

Performed outreach in the capacity of making calls to verify the Point of Contact, leadership name, email, and phone number from Non-Profits and other Organizations that dedicate their programs to assist veterans, their family and children with various benefits to help them in their time of need. Bring hope during a desperate time in the individual or families moment of adversity. Benefits Verification Specialist

A-line Staffing Solutions - Rockville, MD

November 2017 to February 2018

• Contacts patient's insurance company to verify coverage of health care benefits for specific drugs.

• Effectively use Patient Plus Software on a daily basis. Responsibilities include looking up patient's records to obtain policy number, NPI, tax ID, and ICD 10 codes. Pricing/signage Coordinator

Lowe's Home Improvement - Largo, MD

August 2016 to April 2017

Priced and placed the signage for Lowe's merchandise. Ran a daily suspended item report in efforts on giving the exact price from corporate heads to the customer. Initially performed audits on a weekly basis that eventually turned into a quarterly basis. Provided customer service as well throughout the day.

Install Sales Coordinator

Lowe' Home Improvement - Upper Marlboro, MD

March 2016 to August 2016

Answered phone concerning the questions and concerns of customers and installers on individual projects. Occasionally went to the customer's home in reference of honoring company policy and providing outstanding customer service while resolving any and every situation at hand. Poly trauma Unit/Caregiver

Department of Veterans Affairs - Wilmington, DE

January 2015 to December 2015

Motivate and encourage the soldier to make their medical appointments by providing transportation. Talked weekly if not daily with doctors concerning the health of a soldier in effort for them to function without assistance. Also administered their medicine in the proper dosage and at the proper time. Maintained a clean home while preparing meals three times a day and or upon request. I set out to make a positive difference on a daily basis. Proactively let the veteran know that with order and a daily obtainable agenda he or she could reach their goals and desires to live a more comfortable life. Precise Belt Technician/Computer Graphics

Splawn Belting - Burlington, NC

January 2014 to November 2014

Measure and cut transmission belts to the corporate buyer’s request and satisfaction. I worked in my own department and had to be very self motivated. Throughout my tenure, enjoyed the ability to use mathematical equations by reading fractions off a tape measure or 3 meter table and come within a half an inch curve to standard order.

Customer Service Representative/Call Center

KGB - McLeansville, NC

June 2010 to December 2013

Worked as a lead in a major call center by answering customers request by phone and providing the proper information through computer skills developed during remote extensive training. Education

Master's in Healthcare Management

Colorado Technical University-Online - Colorado Springs, CO February 2018 to Present

Skills

• Motivational Interviewing (10+ years)

• Microsoft Office (10+ years)

• Microsoft Outlook (10+ years)

• Data Analysis Skills (7 years)

• Security Analysis (2 years)

• Medical Terminology (7 years)

• Medical Office Experience (7 years)

• Contractor Management (2 years)

• Government Relations (7 years)

• Time Management (10+ years)

• Excel (10+ years)

• Data Analytics (7 years)

• Communications (10+ years)

• Quality Assurance (5 years)

• Military Experience (6 years)

• Management Experience (7 years)

• DoD Experience (4 years)

• Manufacturing Experience (10+ years)

• Logistics Management (10+ years)

• Lean Six Sigma (10+ years)

• APQP (10+ years)

• PPAP (10+ years)

• Quality Assurance (8 years)

• Logistics Management (8 years)

• Automotive Diagnostics (8 years)

• Aircraft Maintenance (8 years)

• Workers' Compensation (4 years)

• ICD-9 (7 years)

• ICD Coding (7 years)

• Program Management

• ICD-10

• Medical Records

• Quality Management

• CPT Coding

• Lean Manufacturing

• Computer Graphics

• Medical Coding

• Epic

• Medical Billing

• CAD

• Negotiation

• Agile

• 5S

• EMR Systems

• ISO 9001

• Insurance Verification

• Process Improvement

• Research & Development (7 years)

• Laboratory Experience

• Clinical Laboratory Experience (7 years)

• Nannying

• Childcare

• Curriculum development

• LMS

• Instructional design

• Leadership

• Home care

• English

• Lean

• Medicare (7 years)

Certifications and Licenses

National Professional Certification in Customer Service January 2014 to Present

Driver’s License

Teaching Certification

First Aid Certification

CPR Certification

CNA

Assessments

Electronic Medical Records Knowledge — Completed

May 2019

Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.

Full results: Completed

Customer Focus & Orientation — Expert

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Expert

Customer Service Skills — Proficient

April 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Attention to Detail — Completed

April 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Call Center Customer Service — Completed

March 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed

Cognitive Ability — Proficient

December 2019

Combining pieces of information to form general rules or conclusions. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Ability to adapt to any situation while having a team oriented concept. LANGUAGES

English

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