ALICIA POULIOT-COTE

603-***-**** • adjvqf@r.postjobfree.com • Fremont, NH 03044

SENIOR OPERATIONS EXECUTIVE

Highly disciplined and decisive, visionary leader with the ability to drive excellence and increase engagement in business operations by establishing structure, optimizing efficiency and inspiring innovation within large and small organizations. EXECUTIVE SUMMARY

Versatile, high-energy executive leading companies through change management and challenges to achieve profit growth. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Hands-on leader with an extensive background in finance complimented by diverse talent in technology, project management and leadership. Outstanding strategist who delivers record breaking enhancements in highly competitive business markets. Skilled in negotiating partnerships and alliances with a keen ability to forecast industry trends and capture opportunities.

“The foundation for building any successful team… Tireless energy, always positive, and always in command, she's a proven leader capable of delivering results.” SP Plus Corporation – Michael Tepper LEADERSHIP QUALIFICATIONS IN ACTION

LEADERSHIP STRENGTHS

Operations Management P&L Management Business Development Lean Six Sigma Strategic Planning Change Management Coaching & Mentoring Stakeholder & Executive Collaboration Budget Forecasting Transportation Sales & Marketing Strategy Facilities Management Data Analysis Contract Management Presentations Diversity

& Inclusion Project Management Executive Leadership Vendor Negotiations Revenue Growth Process Improvements Revenue Management Environmental Compliance Facilities Maintenance Capital Planning OSHA and EPA Policy Safety Policy Improvement Union and Collective Bargaining Agreement Negotiations LEAN Thinker

Equity, Diversity and

Inclusion

Unique roll-up-your sleeves approach to engaging

people, streamlining processes and triaging

operations to improve annual profits by $350,000

using Lean Six Sigma methodologies.

Business Development

Implemented a talent and recruitment strategy

focused on and achieving the goal of a diversified slate at the senior leadership level in less than 12 months. Leveraged strong market relationships to generate

and sustain more than $2M in contracts each year.

ALICIA POULIOT-COTE

603-***-**** • adjvqf@r.postjobfree.com • Fremont, NH 03044 PARKHELP TECHNOLOGIES, Boston, MA

VICE PRESIDENT OF GLOBAL OPERATIONS (2020-CURRENT) Delivered coaching and mentoring to a global team of twelve ranging in levels of seniority. Responsibilities include post-sales operations, inventory, supply chain, manufacturing, vendor and contractor management, and technical support. In joining ParkHelp, there were clear set KPI’s to achieve within the team to better support the Sales team and the organization.

• Unify organizational processes and policies for Parking Sense and the acquired ParkHelp.

• Implement an efficient transition from Sales to the post Sales team through collaboration.

• Develop $500k of reoccurring revenue streams through preventative maintenance contracts.

• Establish installation partnerships in key growing markets, i.e. Los Angeles, Atlanta, New York, Boston, and Dallas.

• Repair damaged reputation through root cause and action planning. SP PLUS CORPORATION, Boston, MA

REGIONAL MANAGER III (2015-2019)

Assumed full P&L responsibility across 160 properties with total annual net operating income of $42M for company leading innovation in parking management, transportation services and facilities maintenance. Performed financial trend analysis, expense control, and revenue forecasting in effort to maintain profitability within assigned region. Created and executed regional operating plans and managed budgets more than $500M to ensure achievement of established goals. Led regional management teams and supplied training and development to as many as nine direct reports to ensure they possessed adequate knowledge for optimal performance. Led sales and marketing efforts, spearheaded market and competitive analysis, and forged professional relationships with new and existing clients to drive business growth. Collaborated with cross-functional stakeholders on multiple projects involving technology integration and implementation, new client onboarding, and capital planning and funding. Generated leads, prospected, and delivered presentations to generate new business. Successfully negotiated contracts to close deals.

Recognized in National Parking Association’s 40 under 40 in 2018.

Recipient of International Parking & Mobility Institute’s Award for New Sustainable Parking & Transportation Facilities Excellence in 2017.

Honored as company’s Regional Manager of The Year in 2017.

Identified cutting-edge technologies and devised integration and roll out plans, resulting in company’s placement as industry leader.

Transformed unprofitable facilities maintenance division to six figure profit in 90 days.

Generated $300-500K in new business contracts in each of the last four years.

Renewed average $1.5M in contracts each year, leading to enhanced client retention.

Assembled leadership team comprised of 50/50 split of men and women where formerly there was zero female representation.

ALICIA POULIOT-COTE

603-***-**** • adjvqf@r.postjobfree.com • Fremont, NH 03044 SENIOR MANAGER (2013-2015)

Delivered daily operational and financial oversight of portfolio containing 15–22 properties within Boston and Providence markets, ensuring alignment with strategic action plans. Led teams to administer excellent performance and customer service. Spearheaded budget and mid- and end-of-month P&L reviews, effectively controlling costs to achieve profitability. Performed HR and administrative tasks such as payroll administration, performance evaluations, coaching and professional development, administrative reports, site audit compliance, and hiring and terminations. Interfaced with cross-functional managers to determine technology needs in effort to produce cost savings. Managed client and vendor relationships. Investigated and resolved complaints in effort to boost customer retention and satisfaction. Developed effective marketing strategies to maximize revenue.

Supervised 15 to 22 direct reports, including Facility Manager and Senior Facility Manager.

Hosted bi-weekly client meetings to address operational challenges, successes, and technology recommendations, leading to business development opportunities.

Created additional $475K in NOI through revenue generating and cost cutting efficiencies.

Expanded female leadership representation from 5% to 15% in less than a year. CURBSIDE HOSPITALITY, Beverly, MA 2009 - 2013

REGIONAL OPERATIONS MANAGER

Provided full P&L and operational oversight of business functions like workforce management, recruiting, payroll, employee training, and audit compliance for 25 locations in NY, PA, MA, NH and CT. Coached and mentored team of 21 site Operations Managers to success. Established standard operating procedures and best practices for revenue reporting. Conducted market analysis and implemented programs to support achievement of organizational goals. Generated internal and client budgets, analyzed financial performance, and initiated corrective actions when required. Controlled processes such as business development, vendor management, and technology implementation to drive growth. Additional experience as Internal Auditor for Curbside Hospitality. EDUCATION, CERTIFICATIONS, & PROFESSIONAL AFFILIATIONS BACHELOR OF SCIENCE, FINANCE AND ACCOUNTING – IN PROGRESS Southern New Hampshire University—Manchester, NH

LEAN SIX SIGMA INSTITUTE – YELLOW BELT

NATIONAL PARKING ASSOCIATION - CERTIFIED PARKING PROFESSIONAL BOSTON YOUNG PROFESSIONAL ASSOCIATION AMBASSADOR - CURRENT NEW ENGLAND PARKING COUNCIL BOARD OF DIRECTORS (2017 – 2019) SP PLUS CORPORATION WOMEN’S ADVISORY FORUM BOARD OF DIRECTORS (2015-2019) COMMERCIAL REAL ESTATE FOR WOMEN (CREW) MENTOR (2016 – 2018) ALICIA POULIOT-COTE

603-***-**** • adjvqf@r.postjobfree.com • Fremont, NH 03044 AMERICAN HEART ASSOCIATION LEADER WITH HEART (2017 – 2019) NATIONAL PARKING ASSOCIATION

INTERNATIONAL PARKING & MOBILITY INSTITUTE

BUILDING OWNERS AND MANAGERS ASSOCIATION (BOMA)

NAIOP, THE COMMERCIAL REAL ESTATE DEVELOPMENT ASSOCIATION WTS INTERNATIONAL - ADVANCING WOMEN IN TRANSPORTATION

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