Analyst Manager

RESUME OF

MICHAEL FRANCIS V. AWITAN

Email: adjvq2@r.postjobfree.com

Phone: 091*-***-****

PROFESSIONAL PROFILE

Has more than twelve (14) years of experience in IT and QA Testing. A team player with a detail-oriented background and has an extensive experience on software and hardware testing of Promotional, Entertainment, Media, eCommerce, Credit Card, Insurance, Lending, Banking, Time and Attendance, POS and Mobile systems.

TECHNICAL SKILLS

Database SQL Server, Oracle, MySQL, Microsoft CRM Online

Operating Systems Windows NT/2000/XP/7/8/10, Mobile OS (Android, iOS)

Testing Tools TestRail Test Manager, Microsoft Test Manager, Microsoft Visual Studio, Team Foundation Server, JIRA, Confluence, SOAP UI, HPQC, Redmine, RQM, IBM ClearQuest, Selenium IDE, UI-Licious, Browserstack, API Testing

Testing Methodology Waterfall, Iterative, Scrum and Agile Methodologies

EMPLOYMENT HISTORY

BRANDERS.COM 07/17 TO PRESENT

Software QA Tester

Branders.com 07/17 to Present

Software QA Tester

Branders.com is also known as BEL USA (d.b.a. Discountmugs.com) is one of the largest distributors of promotional products in the United States. It is a printer and online retailer of customized products, including mugs, drinkware, t-shirts, tote bags, pens and a variety of other printed items. BEL USA primarily sells its products online to both corporate customers and consumers through its websites Discountmugs.com and Branders.com and also operates a small wholesale business printing on behalf of other distributors. The company markets over 10,000 promotional products through its website and other digital channels and handles over 400,000 orders per year. BEL USA is committed to providing outstanding service and pricing to companies globally that seek to source, design, and distribute products that promote their branded messages.

-Involved in creation of the Test Plan, Test Cases and Test Scripts for the DiscountMugs.com website.

-Involved in Test Execution Test Cases and Test Scripts for the DiscountMugs.com website.

-Involved in Gathering and Review of Business requirements where Test Scenarios and Test Cases are Derived for Documentation before Test Planning for Branders.com.

-Involved in Full Testing Support of all the Internal Software Systems within BEL USA in the Manila Office (Branders.com) and in Miami, Florida (BEL USA).

-Involved in the Full Functional Testing of the DiscountMugs.com Website to verify current functionalities and areas for improvement.

-Involved in the Full Regression Testing of the DiscountMugs.com Website using UI-Licious Automation Tool to ensure all existing Functionalities are intact after new builds are released in Production.

-Worked as a Full Software Tester for All Projects that was being developed by the Software Engineering Department and directly reporting the VP of Software Engineering.

-Develop, document and maintain functional test cases and document results as per Issue Ticket being worked on through JIRA.

-Involved in the Functional and System Testing of the Art Module Software System being used by the Artists in designing Artworks being sent/received through the orders in the DiscountMugs Website.

-Involved in the Functional and System Testing of the User/Admin Dashboard System (Mission Control) being used by the Administrators/Production Personnel in Miami Office to handle Orders and Jobs on a Day to day basis.

-Involved in the Testing and Retesting of the Different Issues/Tickets in JIRA for all the Issues being encountered by the users/customers in the DiscountMugs Website.

-Involved in the Functional and System Testing of the Design Lab which is a proprietary system used by the DiscountMugs Website that enables customers/user add images, texts and icons to any product that they are ordering online. This involves the upgrade of all the existing items to the New Version of the Design Lab which is also Mobile Compliant.

-Involved in the Functional and System Testing of the Mobile Design Lab which is working in Desktop, Android and iOS Versions. This is ensuring that the Design Lab can work across PC/MAC and Mobile Devices for any of the customers preference. This involve testing with actual Android and iOS devices and thru Browserstack Mobile Simulator.

-Works closely with on-shore developers for any issues encountered and for any testing requirements. (Miami and India)

-Coordinates directly with QA Manager for updates, issues and all other relevant activities needed through meetings or daily calls.

-Involved in creating process improvements inline with the current projects being worked on and also that can effectively be coordinated with other departments in the company.

QI PHILIPPINES 11/15 TO 03/17

Senior Quality Analyst

Optimus Project/NS4S 11/15 to 03/17

Test Analyst

QI Philippines is part of QNET which is an eCommerce company. QNET offers lifestyle products in diverse markets and provides borderless opportunities through an eCommerce platform to everyday people. QNET’s grassroots business model enables ordinary people from all walks of life to start their own business with minimal overhead. Was involved in Functional Testing of the Integration Service Development Project which is the upgrade of the current Legacy eCommerce Platform to a more agile Sitecore Platform for the coming years. NS4S is a ground up project where all Internal Services are developed by the Internal Team and the User Interface will be developed by Delaware which is a third part vendor.

-Involved in creation of Test Cases and Test Scripts for Integration Services and NS4S

-Involved in Test Execution Test Cases and Test Scripts for Integration Services and NS4S

-Involved in Review of Business requirements where Test Scenarios and Test Cases are Derived for Documentation

-Involved in identifying test requirements from specifications and Business rules provided by Business Analysts and map test case requirements and design test coverage plan

-Involved in the Initial Test Planning of the Project for the Different Sprints to be undertaken for Integration Services and NS4S.

-Develop, document and maintain functional test cases and other test artifacts like the test data, data validation,

-Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.

-Involved in the Functional and System Testing of the builds per Sprint using Microsoft Test Manager for Test Recording and Microsoft Visual Studio for Coded UI Testing. Also used SOAP UI for other requirements for mocking the output from the given data requirements.

-Involved in QA Result documentation in Confluence for the Test Results and Issues found for the Sprint being tested.

-Ensure that validated deliverables meet functional and design specifications and requirements.

-Isolate, replicate, and report defects through JIRA and verify defect fixes.

-Regularly meets with Business Analysts and DEV lead/Solutions Architect for the changes made in the requirements and coding implementation for the Testing approach to be done

-Manages a Group of Testers for the Testing of NS4S and Integration Services modules.

-Regularly reports status to Senior BA/Principal Architect for updates of the QA Team.

SAFEWAY PHILTECH 06/15 TO 08/15

Senior Quality Analyst

WorkBrain Merger 06/15 to 08/15

Test Analyst

Safeway Philtech Inc. is a fully-owned subsidiary of Safeway Inc. It functions as a Technology Center that provides application and infrastructure support and software development based on specifications from Safeway’s internal IT department.

Was involved in Functional Testing of WorkBrain Time and Attendance System for Safeway. The WorkBrain time and attendance system is used by Safeway employees in the different store divisions across the US. WorkBrain manages the hours that the employees have worked and determines the proper codes for them to be paid on a daily basis.

-Involved in Test Execution and Analysis of Test Scripts and Test Cases for Safeway Philtech

-Involved in the Review of Requirements Inventory (RI) to ensure full understanding and coverage of deliverables.

-Involved in identifying test requirements from specifications, map test case requirements and design test coverage plan

P3OPLE4U 05/15 TO 06/15

Senior Quality Analyst

NowInfinity 05/15 to present

Test Analyst

Was involved in Component and Functional Testing of NowInfinity Portal Applications. An Australian based company whose business is providing a simple and easy-to-use document generation and lodgement platform used by financial professionals such as accountants, financial planners and SMSF specialists.

-Involved in Test Execution of Test Scripts and Test Cases for NowInfinity

-Involved in Review functional and design specifications to ensure full understanding of individual deliverables.

-Involved in identifying test requirements from specifications, map test case requirements and design test coverage plan

-Involved in the Defect Retest of issues encountered for the current online build for the NowInfinity Portal.

RCG INFORMATION TECHNOLOGY PHILIPPINES 03/12 TO 04/15

Software QA Test Analyst

Elavon - Stratus 03/13 to present

Test Analyst

Was involved in Component and Functional Testing of Stratus Mainframe Applications for Elavon, a world renowned Credit Card Payments Solutions Provider. Provided Support in Test Case Development and Execution of Test Suites for the different releases within Elavon project.

-Involved in creation of Test Scripts and Test Cases for different projects

-Involved in Test Execution of Test Scripts and Test Cases

-Involved in Review functional and design specifications to ensure full understanding of individual deliverables.

-Involved in identifying test requirements from specifications, map test case requirements and design test coverage plan

-Develop, document and maintain functional test cases and other test artifacts like the test data, data validation,

-Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.

-Ensure that validated deliverables meet functional and design specifications and requirements.

-Isolate, replicate, and report defects and verify defect fixes.

Walt Disney World - GBTS Passport 09/12

Test Analyst

Was involved in Smoke and Component Testing Activities for GBTS Passport, as the Project is approaching the UAT Phase. Provided support for Defect Retest and Functional testing for Passport Application

Insurity – Billing Decisions ReWrite 08/12

Test Analyst

Was involved in the Testing Billing Decisions upgrade from Visual Basic to VB Dot Net. Worked in creating test data to be used for the testing of the different modules to be tested within Billing Decisions which includes a wide variety of Insurance Products.

SEPG - Testing Practice Initiatives 07/12 to 08/12

Test Analyst

Was involved in the Initial Planning Stage of forming a Testing Center of Excellence for RCG for their Testing Practice. Worked with other Test Analyst in putting up a workable plan to implement the TCOE in all the Projects within RCG and that is marketed as a Testing Model as well.

SEPG - Redmine Upgrade 07/12

Test Analyst

Was involved in Functional Testing of the Redmine Upgrade Project under SEPG as an Internal Initiative. This is for the use of RCG for logging Internal Defects across all the Current Projects being handled from different clients. This was tested and was deployed successfully to RCG’s internal site.

Walt Disney World - GBTS Passport 03/12 to 07/12

Test Analyst

Was involved in Smoke and Component Testing Activities for GBTS Passport, CRM based Application. This is a system that will be used by Disney to integrate their current systems of booking Reservation and Itineraries for Disneyland Parks and resorts. Also involved in defect retesting and monitoring of issues encountered on a daily basis. Used HPQC as the Test Case repository for Passport Project and Redmine for logging internal defects encountered.

KFORCE GLOBAL SOLUTIONS 03/10 TO 03/12

Software QA Test Analyst

Involved in Test Case, Test Condition and Test Script preparation for the System, Functional and Regression Test Activities of the Team. This Include development and execution of the developed Test cases. Maintained the quality of the software by executing System, Functional and Regression Test Cycles. Reported Bugs/Issues using HP Quality Center (QC) for a systematic monitoring of Bugs to be fixed by the developers and to be released after resolution. Handled Production Issues being raised by the Clients on site which include tickets logged via IBM Clear Quest as their main Defect Management System.

Chartis Technology and Operations Management 09/11 to 03/12

EDSAT Project

Worked with the EDSAT Project for the enhancement of report cubes to a higher version. EDSAT is the main reporting tool of Chartis and is implemented across all systems in all their branches around the globe.

Chartis Technology and Operations Management 08/11

Production Support Group

Worked with the Production Support Group QA Team to support various Europe based Insurance Applications for different countries. Chartis Europe used multiple Applications for their Business to provide their clients their common insurance needs. Primarily this includes ALPS for Policy Booking, AEGIS for Claims processing and EDSAT for their reports.

Chartis Technology and Operations Management 07/11 to 08/11

Concierge Dubai Project

Concierge is a web based application used to process Insurance Policies for Chartis Insurance personal lines. It was developed with a Java-based Frontend codes with Pega backend implementation. This project initiated in Australia and next country to be deployed would be Dubai.

Chartis Technology and Operations Management 03/11 to 07/11

Production Support/DTF/BPO Project

Worked with the Production Support QA Team for Europe for the Various Insurance Applications being supported by CTOM. Also involved in projects like DTF which is a Document Generation upgrade project for France and eXtra BPO which is involved Change Request for the current workflow of AIGExtra in Europe for 2 countries.

AIG Extra Europe 03/10 to 03/11

AIG Extra is a web based Policy Booking System for Chartis Europe which includes Booking of New Business Policies and also Renewals. It is fully developed using Pega Systems which is used by growing Enterprise Companies worldwide. eXtra is also integrated with the other Insurance Applications within Chartis Europe like ALPS and AEGIS.

SANDSTONE TECHNOLOGY PHIL. INC. 05/08 TO 03/10

Software QA Test Engineer

The client was a leading bank in Australia with a Tier 1 ranking. Also, leading Credit Unions which provide their members loans with Tier 2 and 3 rankings.

Lendfast Enterprise

Lendfast is a web based application used to process Mortgage, Personal and Overdraft loans for Banks and Credit Unions that is mainly based in Australia. It has two versions; 1) The Original Product Version and the 2) Seam Version both using Java technology.

Assigned as QA Test Engineer for the Change request being asked by clients within a specific project timeframe. These Changes are part of the customization required by the client upon their usage of the system in their business. Maintained the quality of the software changes by executing Functional, System, Regression and Performance Test Cycles. Was also involved in Test Case development for the Functional and Regression Test Activities of the Team. This Include development, reviews and execution of the developed Test Cases. Reported Bugs/Issues using a Bug Reporting System called JIRA for a systematic monitoring of Bugs to be fixed and to be released after testing. JIRA was also used by the clients in making Change Requests which is part of their customization of the Product.

Used an Automated Testing Tool called Selenium IDE for Key Functional and Regression testing Items in Lendfast. Prepared the report on the various activities held for the Project on a daily basis which is submitted to leads and Managers in the Philippines and in Australia. Conducted trainings on Lending fundamentals to be able to help peers learn more about the Banking and Lending System in Australia as being used in Lendfast System. Was also able to attend further trainings on Lending Systems held by Business Analyst from Australia in order to strengthen the QA Testing foundations and principles of the team.

Was able to use the two existing Versions of Lendfast; 1) The Original Product Version and the 2) Seam Version which is the latest version. Provided Support to Clients even in tight testing schedules. Met deadlines and worked well with the team to complete releases and specifications as required by our Clients. Was able to communicate day to day issues with Australian counterparts through Instant Messaging, email and conference calls. These involved reporting and suggesting resolutions for the issues raised.

RUSTAN COFFEE CORPORATION – STARBUCKS PHILIPPINES 05/07 TO 05/08

QA Test Specialist

POS Software Upgrade

Quality Assurance of POS Software for Food and Beverage System of Rustan Coffee Corporation. Was responsible for Testing updates being requested by client that is being delivered by a Software Vendor (JIMAC) to the POS Systems for all stores in the Philippines. Was responsible for qualifying various updates in the Main Testing Facility before such updates are sent to all Starbucks Stores in the Philippines. Updated POS Systems for updates using Virtual Remote Control systems over LAN or WiFi or even walk-in in any store locations. Was responsible in Initial Setup of POS Machines, which includes OS and driver Installation, POS Software Installation and Product Updates.

Was also responsible for training new Store partners on the use of the POS Software and provided them on call support on a 24/7 basis as needed by all stores nationwide. Did Store Visits to ensure that POS Systems are updated and well maintained for everyday transactions.

Was also responsible for Vendor Management for POS Machines Provider and direct contact with POS Software Provider for request and resolution of Issues with regards to POS Hardware and Software. Tested new POS Hardware and Software systems that may be used in the future by Starbucks as part of Research and Development. Also involved in Helpdesk Support for the users in the Head Office of Starbucks Philippines.

ADVANCED WORLD SYSTEMS 12/06 TO 03/07

QA Test Engineer

Tested various Lenovo Laptop Models before being released to the market. Qualified various test specifications for Lenovo Notebooks. Performed system and regression testing for various Laptop Models’ integration with different peripherals which is commonly used in the market today. Reported Bugs/Issues found during the testing phase and coordinated well with counterparts in Japan. Retested upon confirmation of fix.

Assigned to handle the maintenance of the latest Drivers to be used in the current testing phase of the team. Communicated with counterparts in Japan for defects or further changes to be made. Was responsible for Quality Assurance of various Software applications to be installed in various Laptop Models either developed by Client or by Other OEM sources.

ACCENTURE MANILA DELIVERY CENTER 03/06 TO 12/06

Claims Analyst

Was responsible in Processing Health Claims for a Major Health Insurance Company in the USA. Qualified the Claims processed by other Claims Analyst as a QA Auditor. Ensured that Health Claims are paid or denied as stated within the rules set by the Health Insurance Company.

EDUCATION

Bachelor of Science in Information Technology, 2005

AMA Computer College, Biñan, Laguna, Philippines

PERSONAL BACKGROUND

Nickname : Mike

Age : 36 yrs. old

Birthday : July 25, 1984

Birth Place : Las Piñas

Sex : Male

Height : 5’7”

Weight : 165 lbs.

Civil Status : Married

Spouse : Editha S. Awitan

Nationality : Filipino

Religion : Evangelical Christian

Father’s Name : Francis S. Awitan

Occupation : Retired

Mother’s Name : Rosita V. Awitan

Occupation : Retired

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