CIRRICULAR VITAE

OF

DAPHNEY PINKY RATSOANA

PERSONAL DETAILS

Surname : Ratsoana

Names : Daphney Pinky

Date of Birth : 26

th

September 1971

Identity Number : 710-***-**** 087

Residential Address : 1197 Block XX East

Soshanguve

0152

Mobile Number : 082-***-****

Email Address : adjvhn@r.postjobfree.com (p)

Alternative email : adjvhn@r.postjobfree.com (p)

Gender : Female

Citizenship : South Africa

Race : Black

Health : Excellent

Marital Status : Married

Driver’s License : Code 8

Dependants : 1 (one)

Home Language : North Sotho

Other Language : English, Zulu & Tswana

Hobbies : Reading, Singing, Cooking & Baking

EDUCATIONAL QUALIFICATION

2017 – Certificate - Project Management (BMT College) 2015 – Certificate – Client Service Excellent - UNISA 2014 - Certificate - Customer Relation Management– BMT College 2013 - Certificate - Executive Office Assistants– BMT College 2012 - National Diploma - Human Resources Management & Practices – BMT College 1997 - Diploma Business Computer - A.T. Computer School 1992 - Grade 12 (Matric) - DR. W.F. Nkomo High School SHORT COURSES / IN-HOUSE TRAINING

2019 – Project Management Worksop– Golder Associates Africa 2012 - Divisional Assistant Development Workshop – Golder Associates Africa 2012 – Achieving Life Balance – Bytes Technology

2012 – Assertiveness for Professionals – Mosedimosi 2010 – Telephone Training Course – AnsaCall

2010 – Emotional Intelligence – Business2Business

2010 – Front Line Excellent – The Peer Group

2006 – MS Word 2003 Basic – CTU

2005 – First Level – St John Ambulance

WORK EXPERIENCES

Golder Associates Africa (Pty) Ltd – Receptionist, Office & Project Support January 2010 – October 2020, Midrand, Gauteng

Project Support (Oct 2018 to 23 October 2020) Proposal registration on Dynamics CRM and Oracle CX program, Water Use License registration on eWulaas, downloading tenders, preparing and submitting tenders, formatting proposal or report for clients, converting old template to new template for client submission. Ensure report, proposal, RFQ and scanned i.e. issue slips /review reports or proposals are saved on SharePoint site for Audit purpose. Preparing documents for site visits. Booking accommodation, flights, and courtesy car/ car rental for site visit.

Office Support (June 2015): Coordinating office maintenance ensure smooth operation and maintain compliance to company Health and Safety policies. Supervising cleaners and equally dividing responsibilities to improve performance and efficiency, keep stock of office supplies (toners, stationaries, groceries, crockeries etc.) and place orders when necessary. Generate an order once manager approved. Contact suppliers to schedule deliveries or to discuss shortages or missed deliveries. Track deliveries and ensure receive exactly what was orders from suppliers. Attach invoices with an order and forward to finance to process payment. Check meter reading from printer and send the suppliers. Keep track of newspapers contract and delivery. Negotiate with supplier for great deal possible on behalf of the company.

Receptionist (Jan. 2010): Answering switchboard, screening incoming calls and forward messages, distributing incoming faxes and mails, responding on driver request for delivery and arranging couriers, sending post out. Logged calls with supplier i.e. Zeneth and Telkom regarding telephones lines and faults, create extension number for new employees, control the front door access, welcoming visitors, manage boardroom booking and assist with refreshments if needed for functions, faxing, photocopying, scanning, binding and assist with administrative tasks as requested.

Golder Associates: HR Admin

January 2012 – June 2012 (6 Months)

Writing orders for manager for approval and forward them to finance for payment, Follow up payments, Typing letters, (transfers, employment confirmation for Visa purpose, invitation for induction, acknowledgement of resignation, Assisting with boardroom Bookings, Creating name plate for induction and training, Sending meeting request for induction, Preparing training attendance list, Capture training that occurs the whole year, Assist with induction packs documents, Create induction tags, Assist with issuing out of award certificates,,Scanning, photocopying & Answering HD calls and take messages. Meyer Steel Construction: Admin clerk / Payroll

Nov 2004 – Dec 2009 (5 years) Pretoria West, Pretoria, Gauteng Calculate and Compute earnings of workers by referring to their weekly or timesheet to discover hours worked. Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Check electronic data for errors. Ensure timecards have proper signatures upon submission, capture sick pay, claims and IOD, Compile employee time, production, and payroll data from time sheets and other records. Calculate and include deductions, such as income tax withholding union dues, housing loans phone cards, Garnish wages due to child support. Process wages with VIP Programme, Print out report for records and submissions of contributions, distribute new timecards weekly. Writing company correspondence i.e. Sick Pay Claims, IOD to WCC, Termination of membership of union, medical aid. Process year-end bonuses. Create Sales Orders and Quotations for customers, capture customer on database, Telesales, Printing invoice for the customer collection. Making up of specification for the clients. Reason for leaving Retrenched. Meyer Steel Construction: Receptionist

Jan. 2002 – Oct 2004 (2 years)

Handling the company switchboard, Sorting and handling company mail incoming and outgoing, Recording all registered slip or parcel slip for collection at the post, organising courier to collect parcels, Handle company petty cash, Selling spares and writing cash sales, Preparing deposit book by writing cheques and cash for banking, Preparing daily sheets recoding incoming and outflow of company cash, Photocopy, binding documents, Faxing and preparing specification for clients. All related to receptionist as may assigned. World Mission Centre: Receptionist

January 1997 –December 1988, Arcadia, Pretoria, Gauteng Handling company switchboard, calls, filling, faxing, and photocopying, screening, typing letters as assigned and welcoming visitors assisting other department with sorting outgoing mail. Reason for leaving Retrenched.

PERSONAL SKILLS & COMPETENCY

Communication verbal and writing, multitasking, prioritizing, organizing interpersonal, dependable team player, telephone etiquette, Microsoft office, goal orientated, highly detail oriented, team leadership, solution focus, problem solving, computer literate, adaptability & flexibility, professionalism and work ethic & positive attitude, data entry skills, attention to detail, confidentiality, assertiveness, general math skills, customer service. REFERENCES

Name : Margie Kotze (Admin Manger)

Company : Golder Associates Africa

Tel. No. : 011-***-****

Name : Thabiso Magane (HR Personnel)

Company : Golder Associates Africa

Tel No. : 011-***-****

Name : Carol Nel (Payroll Clerk)

Company : Meyer Steel Construction

Tel No. : 012-***-****

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