Sales Social Media

Lubna Ali

*** ******** *****, *** *, Monrovia, CA 91016

adjvgq@r.postjobfree.com, 626-***-****, www.linkedin.com/in/alilubna

PROFILE and OBJECTIVE

Experienced Professional looking for opportunity to utilize extensive experience in leadership, training and development, Human Resources to provide excellent customer service and achieve goals of the organization. Highly efficient in change management and operations in a team building environment.

CORE COMPETENCIES

Team Leadership & Training

Operations Management

Policy & Procedure Administration

Onboarding and Recruiting

Time & Behavior Management

Counseling & Coaching

Conflict & Dispute Resolution

Critical thinking & Decision making

Collaborating & Customer Service

EXPERIENCE

QTC, San Dimas, CA 12/2019 to 04/2020

Provider (Physician) Recruiter

Sourcing, Recruiting, Credentialing, Negotiating Compensation and Hiring Physicians at Health Care Facilities for specific needs. Searching for Specialist Physicians using innovative and creative means to recruit for specific needs of the Clients

Credentialing involves collecting resumes, verifying licenses, affiliations and insurance

Negotiating Compensation based on the project and needs of the client

Legal Document preparation for Hiring Physicians

HnL Gifts, Monrovia, CA 01/2019 to 10/2019

Human Resources Assistant

On-boarding, Recruiting, Training Employees. Responsible for Employee Evaluations

Sales of Gift Items and Customer Service. Achieved 95% Talent acquisition and Retention

Houdini INC., Fullerton, CA

Corporate Sales Consultant 10/2018 to 12/2018

Corporate Sales and Customer Service for Business to Business throughout USA, Receiving bulk Orders of Sales for up to $40k and Billing using SVP, Hogan Software

Used Outlook for emails and tasks list, providing solutions for all problems regarding the Orders. Achieved $350K in Sales Goals for the project

Antique Sales, Monrovia, CA 10/2016 to 09/2018

Human Resources Assistant

Recruiting, On-boarding and Training Employees, Customer Service and Sales

Managed the Employee records, Responsible for Employee Evaluations

Achieved 92% Talent Acquisition and Retention

Academics, Monrovia, CA 12/2012 to 09/2016

Tutor

Tutor students in Math, Science, vocabulary and grammar, reading and writing

Also responsible for lesson planning, recordkeeping and student assessment

Mentoring and coaching teenage after school activities for community involvement and career development

Door Of Hope, Pasadena, CA 08/2010 to 07/2012

Human Resources Intern

Led a team of four in a project of Human Resources for the Masters program, to create job aid template for job aids saving 50% time and 60% revenue.

Conducted research and delivered ‘Job Aids’ as a tool for training in “Staff Succession Planning team.”

Wells Fargo Bank, Monrovia, CA 09/2001 to 03/2010

Human Services Supervisor

Eight plus years of experience in recruiting, on boarding, training employees

Administered New Hire Orientation. Training Tellers in Customer Service, Sales and Software training. Successful liaison between employees and management

Administered store safety program by training employees on Loss Prevention

Planned and coordinate trainings for Audit of the Bank Compliance. Responsible for Employee Evaluation as part of Performance Management

Managed Employee files, Record Keeping. Ordering Office Supplies

Managed the balancing of vault by ordering cash up to $100,000 and responsible for Wire Transfers up to $500,000

Achieved 100% Sales Goals and Wow Rewards every Quarter for Excellent Customer Service

SKILLS

Excellent verbal and written communication skills

Highly Organized with attention to detail

Highly efficient in Microsoft Office skills, Word, Excel, Outlook and PowerPoint

Ability to Multitask

Efficient Data Entry and Typing Skills

Excellent Presentation Skills

Outstanding Interpersonal skills

Fast Learner

Excellent Social Media skills

AWARDS

Awarded “On the Watch Reward” for prevention of loss to the Bank.

Awarded “Wow” rewards for excellent Customer Service.

EDUCATION and AFFILIATIONS

Masters in Business Management, concentration in Human Resource Management

Azusa Pacific University, Azusa, CA 07/2012

ABA Certified Paralegal Certification in Employment Law and Contract Law

California State University, Los Angeles, CA 12/2003

Bachelor of Science in Biology

Osmania University, Hyderabad, India 05/1990

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