Customer Service Analyst
Resume:
Abishek P
Professional Summary
Working as an customer service and operations analyst, responsible for deducting possible money laundering activities and maintaining records of high risk customers and reporting suspicious activities.
Employment history
Customer Service & Operations Analyst, NatWest Group. Chennai, Tamil Nadu Jun. 2018 – Present
Roles & Responsibilities:
Work with global colleagues to investigate and deduct possible money laundering activities.
Ensure final reports are comprehensive, compliant and suitable for use in the decision making process.
Handling various processes depending on the availability of resources and service level agreements.
To conduct reviews of client documentation and information obtained by client contacts within the business units.
Keeping and maintaining records of high risk customers and reporting suspicious activities to the authorities.
Soft Skills
Team Player
Ability to work under pressure situation and within stipulated timelines Goal oriented and focused
Good communication skills with effective listening capability Ability to drive meetings and train new recruits
Accomplishments
Won silver ovations for completing huge volumes within the limited timeline for the year 2019-2020.
Applauded for serving customers promptly during high volumes and resource crunch which helped customer facing team as well.
Education
Loyola College, Chennai, Tamil Nadu
B.Com, Corporate & Secretaryship, Jun. 2017
Personal info
Phone:
Email:
***************@*****.***
Address:
Zion apartments vgp selva nagar 3rd
main road extension, Chennai,
600042 (IN)
Skills
Goalkeeper (GK3)
Image & Workflow
Ms Word
Dormant Database
MS Excel
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