Assistant Office

Randelyn Kaye Orellana

055-***-**** / ***- *** **49

*********************@*****.***

Al Najda St., Abu Dhabi

Objective

Professional Summary

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Reliable and enthusiastic Secretary cum Receptionist offering 6 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for thousands-member staff.

Skills & Abilities

Multi-line telephone systems

Correspondence distribution

Documentation and reporting

MS Office proficiency

Customer and client relations

Staff management

Professional demeanor

Security awareness

Memorization and recall

Mail handling

Scheduling

Costumer Relation

Experience

Decovision L.L.C. Aug. 08, 2019 – April 09,2020

Secretary/Document Controller/Marketing Assistant/ Receptionist

Researching for prospect Clients and checking Market

Answering calls, taking messages and handling correspondence.

Maintaining diaries and arranging appointments.

Typing, preparing and collating reports, sample Submittals

Filing

Managing databases, Basic Knowledge (ACONEX)

Prioritizing workloads.

Implementing new procedures and administrative systems.

Liaising with relevant organizations and clients.

Coordinating mail-shots and similar publicity tasks.

Logging or processing bills or expenses.

Al Dhabi Contracting L.L.C. March 2014 –January 2018

Secretary/Receptionist/Telephone Operator

Set appointments as per Managers Schedule

Kept records in Actatek System (BIOMETRIC) to maintain Daily report and updating information.

Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Orchestrated important documents such as cheque and timely shipments local and abroad.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Resolved customer problems and complaints by talking to them.

Scheduled office meetings and client appointments for managers.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Sorted, received and distributed mail correspondence between departments and personnel.

Monitored and screened visitors to verify accessibility to inter-office personnel.

Operated multi-line telephone system to independently handle over hundred calls each day.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Kept reception area clean and neat to give visitors positive first impression.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Tots and Toys Inc. November 2010 – October 2013

Secretary/ Assistant Teacher

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Drafted professional business memos, letters and marketing copy to support business objectives and growth.

Produced and mailed fee invoices to parents.

Scheduled assessments and forwarded completed paperwork to owner.

Upheld strict timetables by maintaining accurate, balanced calendars for toddler group.

Produced thorough daily reports every day using microsoft excel.

Coordinated with referring facilities to ensure follow-up standards are met.

Maintained fully functional office equipment and well-organized supplies to enhance team productivity.

Administered bi-weekly staff payroll, including physical checks, direct deposits and all special calculations such as commissions.

Reviewed and edited daily bank deposits and deposit report.

Personal Assistant (Secretary) December 2009-February 2010

Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.

Identified needs and coordinated plans for travel and out-of-town functions.

Coordinated responses to emails and other correspondence to facilitate communication and enhance business processes.

Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.

Took notes and dictation at meetings.

Education

Access Computer and Technical College – Manila, Philippines

Diploma Computer Secretarial

May 2010

Pamantasan ng Montalban – Manila, Philippines

Associate in Health Education – Nurse Aide

2006-2007

Academic Awardee 2008-2010

Communication

English, Tagalog

Leadership

Vice President in School organization

References

Upon Request

Contact this candidate