Laarni Talavera Dimatulac

M:050*******/ E: adjvaj@r.postjobfree.com

PERSONAL INFORMA TIO N

Nationality: Filipino

Languages: English, Filipino

Resides: Al Barsha, Dubai

Date of Birth: 26 October 1982 – Age 38

Marital Status: Married

Valid UAE Driving License/ CII Award Passer (Continuing CII Studies IF3 and IF9) _

OBJEC TIVE:

To be a part of the Top Management and be an Asset of the Insurance Industry by achieving great operational standards and business figures with positive driven attitude in managing Team and Operations to the highest clientele ser vice value, result focused that will sustain mutual and profitable benefit. SUMMARY:

A well-qualified individual who has (13) years of exper ience in Insurance Industry and proven track record in Customer Ser vice, Broker- Relationship Management, Business Development. Possess strong quality in Account Management, quotation analysis and benchmarking, business negotiation, client and Policy servicing and Team Operations.

PROFESSIONAL

EXPERIENCE

Continental Insurance Brokers (11 y e a r s ) - 2008 – 2020 July 2014 - July 2020

Assistant Manager –Employee Benefits

Continental Insurance Brokers, Dubai, UAE

Managing the Employee Benefits – Dubai Operations. Supervision of Team escalations related to placement and policy servicing, claims handling and census management. Reporting to the Vice President of EB in terms of high-level escalations requiring Top Management decisions. Business Meetings with Client and Advisors/ Insurance and Business Partners. Client Retention Management – Dubai Operations EB Portfolio (Group Medical/ Group Life/ Group PA Policy). In charge on R e n e w a l Notification to adhere on KPI-45 to 30 days prior to policy expiry. Release of renewal premium, benefits analysis, loss ratio, claims report and census List. Advising Consultants about the procedures for renewal or business placement

Sourcing alternate options/quotation enquiries related to renewals and assisting New Business Department whenever required

Recommends benefits programs to Sales Advisors/Valued Clients by studying employee requirements and trends and developments in benefits and sourcing alternate options/propositions with Current and other Insurers.

Supports Account management's strategy on handling Clients by analyzing benefit options and predicting future costs.

Identifies benefit options by studying programs; obtaining advice from Underwriters, benchmarking available plans from applicable Business Providers to lead on final negotiation and sale. Complies with DHA and DOH, and local legal requirements by studying existing and new circulars, standard notices; obtaining qualified opinions; enforcing adherence to requirements; advising management on needed actions.

Informs Consultants on their Portfolio of benefit usage by preparing and distributing Claims, rate analysis reports from Insurer

Maintains Employee Benefit records by developing recordkeeping systems; initiating new-launch benefits; recording changes on the Sales Common Drive

Resolves Advisor and Client questions and problems by interpreting benefit policies and procedures. Expedites delivery of Policy by establishing and maintaining working relationships with my Servicing Officers and Insurance benefit providers.

Completes operational requirements by scheduling and assigning employees; following up on work results. Maintains Team staff job results by coaching, counseling, and appraising job results. Maintains professional and technical knowledge by attending CII, Training and educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Management of Accounts of CIB Managing Director - dealing with his client’s directly and attending and ensuring that their concerns are taken care of

Relationship Management (Proactively building and ensuring great rapport with our existing Insurers, Business Partners/Sales Team/ Clients).

In charge of circulating important memorandums and product updates and Training Calendar November 2011 to June 2014

Officer –Employee Benefits Division – (Group Life and Personal Accident & Medical Insurance). Continental Insurance Brokers, Dubai, UAE

Handling Policy Servicing/Administrati on – Client & Partner Relations. Assisting the Manager – Employee Benefits in the Team operations and attending client’s issues related to their Scheme.

Troubl eshoots and able to settle arising issues that may result to disput e between insurer and client. Confirm and complete all renewal cycle by initiatively doing intervention between both parties as a role of broker in timely manner.

Consistently check the welfare of insurer and the client to ensure proper services were provided and to protect the interest of both parties.

Liaise to the insurer and client to expedite process of pertinent document Assisting colleagues in settling short troubles with their jobs Identifying prospects through various sales channels Assessing corporate insurance requirements related to renewals Designing adequate covers and providing appropriate consultations for the accounts Preparing renewal term, claims and premium analysis to be presented by the EB Manager to the client Generating and servicing new accounts and renewals Consistency in retaining the renewals, managing portfolio renewals and establishing strong relationships Following up for collection of payment an d ensuring that the policy administration is fully done from step one to end process.

Technical review of the products, claims ratio and renewal premium comparison, approaching Insurer for revised proposal that is in line with client’s budget and requirements. Sourcing medical and life quotations and presenting the same to the Clients to bear clinch of sale. Accessing the Intelligent Business System of CIB and ensuring proper data entries for new business and renewal reports are on place. Providing EBITS Access on every Group Policy Administrator enable to monitor their claims, census, download the policy benefits, network providers and documentation related to their Schemes.

Ensuring payment and inception invoice are done upon policy confirmation and renewals. Meeting the clients to ensure to maintain good rapport and broker relationship. Endorsing NEW BUSINESS and RENEWAL confirmation to our affiliated Insurance Companies, maintaining business confirmation documents and sending cover confirmation and documents for circulation to Client

Follow ups of the invoices, medical cards, and policy documents. Ensuring payment will be don e enable to have the policy packs and cards release. Updating DATABASE for quick reference of Employee Benefits Team. Maintaining Renewal Reports, sending Renewal Notification 30 days prior to renewal date, doing analysis on the premium given on renewal and investigation claims/loss ratio report of the Medical or Life Policies Seeking alternative quotations with the same I nsurance Provider as per client request Negotiating with the Client/ Financial Advisor regarding the Renewal Terms, dealing with client concerns and new requirements and providing solution and innovative ideas enable to meet their perspective. Maintaining a good rapport between the Insurance Provider - Financial Advisor- Clients. Escalating the concern to EB Manager in terms of big accounts that needed attention. Sending Documents For Circulation to the insured Policyholder based on the final quote for all new business and renewal confirmations

Doing follow- ups of the policy documents, cards and invoices with the PROVIDER via emails and phone calls One-to-one call with the Provider, Finan cial Advisor, Clients regarding their active POLICY whether new business or renewals

Analyzing and answering Emails/ correspondence and updating pipeline on regular basis September 2008– November 2010

Officer – Employee Benefits Division – (Life & Medical Insurance). Continental Insurance Brokers, Dubai, UAE.

Handle the Consultants queries on medical and life proposal, negotiating with the Insurance Providers for life and medical quotations and doing the presentation for the clients. Assist the Manager- Employee Benefits on the fields of new business enquiry and meeting the clients to know, discuss and meet their insurance needs. Maintaining the portfolio for the new business and policy renewal reports and coordination with the Sales Team requirement for group life and medical proposals April 2006 – August 2008

Customer Service Representative – Life & Medical Insurance Divi sion Addison Bradley Arabia Holding LLC, Dubai, UAE

Handle the Companies Group & Individual client’s medical policies, quotation request, dealing with various Insurance Companies, doing the presentation analysis for sales, accounts renewal, claims processing & policy administration.

November 2005 – December 2005

Executive Secretary/PA to the GM/ Accounts Assistant (Part Time Only) Addison Bradley Arabia Holding LLC, Dubai, UAE

October 2004 – October 2005

Sea Eagles Shipping LLC Dubai, UAE

Executive Secretary / Receptionist/ Crewing Coordinator Prepare gate pass for all our companies' vessels crew and representatives for all UAE Gate Ports and Security Department

Maintaining files and data analysis of updated crews in the existing database. Updating vessels positioning report in the portfolio whether the vessel is in Gulf Areas, Dubai Ports, or throughout the port of call.

Attends telephone calls, faxes, emails and answering routine business correspondence. Sending to the respective ship chandlers approved vessel's food provision and engine requisitions. Setting approval for technical spare parts delivery and cargo clearance in Dubai Cargo Village. Dealing with UAE Immigration and filling immigration forms and requirements for crew signing in or signing off.

Arranging reservations and flight schedules of the crew and staff on established traveling agency. Coordinate with Al Jazeera Shipping – Bahrain, Arcadia Shipping Ltd. – India and other big shipping operators throughout the Gulf etc.

Extending support for strategic planning and marketing development. Inform SES Clients regarding their cheques receivables and mark appropriate receipt and payment vouchers. EDUC ATIONAL BACK GROUND:

New Era University

Diliman, Quezon City, Philippines

Bachelor of Arts Major in Mass Communication

1999 – 2003

Basic Computer Training Cours e

Concepcion Vocational School (TESDA –TODO

Foundation) April 2 – 5, 2002

Sto. Domingo High School

Capas, Tarlac City, Philippines

1995 – 1999 (Consistent Honor Student)

Aranguren Elementary School

Capas, Tarlac City, Philippines

1989 – 1995 (Valedictorian)

AWARDS

CII Award in General Insurance

Awarded Functional Excellence in – Employee Benefits 2013 and 2017 SEMINARS & TRAININGS:

CII Continuing Studies – At present

26 November 2019. Aetna Focus Workshop – Launch of Regional Plan, Sofitel Dubai Downtown, Dubai, UAE

12 September 2019. MaxMedical Product Presentation- MSH and Mednet, Viv Expat, JLT Continental Training Room

30 June 2018.Medgulf Product Presentation, 20 June 2018, JLT Continental Training Room 09 May 2018. AXA Product Presentation Group Medical and Life,JLT Continental Training Room 09 May 2018. Aafiya Network Strengths & Dahab Services, JLT Continental Training Room 25 April 2018. Global proposition and local presence, how BUPA operates, TATs and stats etc., JLT Continental Training Room

31 January 2018. Presentation of new HanseMerkur (German Care) designed plans for Individual and Companies, JLT Continental Training Room

25 January 2018. Anti-Money Laundering and Professional Code of Conduct, JLT Continental Training Room

24 January 2018, Integraglobal Salama, JLT Continental Training Room 18th September 2017, DAMAN Product Training, JLT Continental Training Room 6th September 2017, Cigna Product Training, JLT Continental Training Room 21 August 2017- 7th September 2019 – Train the Trainer Programme, Facilitated by Training Manager. Continental Business Bay

2011 -2015 – Product Trainings on Group & Individual Product conducted by the I nsurance Companies and DHA - LAW Introduction.

July 13, 2010. The Address Hotel, Downtown Burj Khalifa, Dubai. Daman National Health Insurance Company.

The First Innovation Workshop on Documentation and Process Flow; Innovation Distinguishes Between a Leader and a Follower

August 5, 2009. CIB Dubai Office Training Room.Introduction to Bupa; Who are Bupa Customers? Products including the new individual product, online facilities, group medical schemes, etc. July 23, 2009. CIB Dubai Office Training Room. AETNA GLOBAL BENEFITS –RSA. Presentation of Medical Products and Clarifications on the Benefits of their different plans. April 28, 2009. Traders Hotel Dubai, UAE. OMAN INSURANCE CO.Training Program on Life and Medical Products.

April 2007. Renaissance Hotel Dubai UAE. OMAN INSURANCE CO.Broker Training Program on Employee Benefits Insurance

July 25, 2003 – August 30, 2003. Holiday Inn Clark field Pampanga, Philippines. Practicum in Hotel and Restaurant Management. FRONT OFFICE ASSISTANT.

July 10, 2003 – July 19, 2003. Philippine Nautical Training Institute. Espana Cor Cayco St. Sampaloc, Manila, Philippines.

June 14, 2003 – June 21, 2003. Cruise Shi p Maritime Foundation Inc. Sta. Monica St. Roxas Blvd. Manila, Philippines.

May 09, 2003 – June 11, 2003. Global Call Center Educational Program via Broadcast. Cyber City International School, Clark Pampanga, Philippines. October 2002 – March 2003. Practicum in Radio. 96.10 DWXT – FM Tarlac City, Philippines. Observes how FM radio stations operates, trained as DJ (disc jockey), taking telephon e calls, listing the daily top songs and recording data information.

January 2003 – March 2003. On Job Training. RTV & Film. Internati onal Broadcasting Channel (IBC 13) Broadcast City, Diliman, Quezon City, Philippines. Organizing news articles, study on how TV editing takes place and voice over implicated, doing the log in and pull out of the tapes for plug and advertising, knowing how the TV management works and doing administrative functions.

July 2002 – August 2002. Print & Broadcast Journalism Internship. Summit Publishing Company, Mandaluyong City, Philippines.

Assigned at Marketing Department and performed Marketing roles, doing report of Summit Magazine winners, going to fields of events such as College Tours, taking telephon e courtesy and replying business correspondence.

References Available Upon Request.

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