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SHEELU C CHERIAN

Modipadinjarathil Puthen Veedu

Mulakuzha P.O.Chengannur

Alleppey, Kerala-689505

Email ID: adjv96@r.postjobfree.com

Mobile: +91-913******* / +91-854*******

Career Objective

A well-presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that the customer leaves with a lasting positive impression. Having an outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and minimal supervision. Comfortable working in a fast paced environment and able to build and maintains good relationship with colleagues and customers through a genuine desire to understand their needs and support them.

Currently looking for a suitable job in customer service sector that offers the opportunity to develop both personally and professionally.

Professional Summary

Jet Airways India Ltd (Feb. 2015 – Feb. 2018)

Designation: Cabin Crew

Duties:

Responsible for the safety and comfort of passengers. Doing routine equipment safety checks before takeoff.

Welcoming passengers as they board the aircraft and helping them find their seats. Attending pre-flight briefings. Monitoring and informing any defect in passenger meal manifest.

Helping passengers load and also unload luggage from the overhead lockers. Dealing with high-net worth individuals in a professional and mature manner. Making sure that the aircraft is clean and tidy before passengers come on board.

Demonstrating to the safety procedures to follow in an emergency situation. Contributing to a customer’s in-flight experience.

Circulating and collecting customs and immigration documents from passengers. At the end of a journey completing a flight report recording any incidents.

Promoting the sale of duty-free products.

Serving meals and drinks to the passengers throughout the flight. Dealing with difficult passengers & situations politely but assertively

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Key Skills and Competencies

Can fluently speak read and write English, Hindi and Malayalam.

Experience of working with passengers from diverse cultures & backgrounds.

Ability to make guests feel welcome.

Experienced in dealing with the public & comfortable in a selling role.

Trained in First aid and Dangerous Goods Handling protocols.

Well spoken, approachable, with great attention to detail & a professional attitude. Educational Qualifications

Qualification Board/University Year Percentage/CGPA Bachelor of Arts in English IGNO University 2018 - Present Pursuing Higher Secondary CBSE 2012 - 2014 75

Matriculation ICSE 2011 - 2012 83

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge and belief. Place: Cochin Sheelu C Cherian

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