Social Media Customer Service
Resume:
Diego Ortiz
adjv5a@r.postjobfree.com
www.shotsbydiego.com
EDUCATION
Bachelor of Arts, Film, Television, & Media May 2020 California State University, Dominguez Hills (CSUDH); Carson CA EXPERIENCE
Social Media Support Agent
LA Galaxy Soccer TOCA Football, Torrance CA September 2018 - February 2020
● Develop plans to grow social media accounts.
● Promote facility programs, products, and services through Instagram.
● Develop basic content for social media such as videos, pictures, and ads.
● Interact with customers and potential customers through Instagram.
● Organize content and create content posting schedules.
● Communicate with team and share creative ideas.
Freelance Photographer
Self-employed, Los Angeles CA October 2016 - Present
● Built authentic relationships with clients.
● Take high-quality portrait photos of couples, children, and families.
● Use digital editing software such as Adobe Photoshop and Lightroom.
● Manage a portfolio site and social media account.
● www.shotsbydiego.com
Premium Customer Service
American Airlines, Los Angeles CA January 2016 - July 2019
● Executed multiple assigned daily tasks in a timely and effective manner.
● Continuous and constant first-hand communication with top tier passengers.
● Provided and ensured continuous customer service is delivered.
● Sold plane tickets, checked in passengers, rebooked if necessary.
● Addressed and resolved unforeseen conflicts/concerns.
● Resolved and addressed customer complaints.
SKILLS
● Computer:Microsoft Office, Photoshop, Lightroom, Final Cut Pro
● Social Media: Instagram, Facebook, LinkedIn
● Languages:Fluent spanish (speaking, reading, and writing)
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