Training Executive

Hajar Mahdaoui

Present: Al nahyan camp Abu dhabi

Contact No: +971*********

E-mail: **************@*****.***

Objective:

Create a new passion and develop a successful career in the customer service industry to better utilize my effective customer relationship, communication and organization skills.

JOB DESCRIPTION:

● Setting goals and objectives

● Creating a supportive working relationship

● Providing opportunities for future growth and advancement

● Emphasizing continuing development

PROFESSIONAL EXPERIENCE:

Trs Nadim company Morocco

From September 2008 till October 2009.

I worked as a secretary.

Doing the paper work.

Updating the files.

Helping the owner regarding the employment payment.

Dealing with people.

Answering the phone calls.

Making rooster.

Jumeirah Zabeel Saray Dubai

From May 2011 till february 2015

From 2011 till 2012 .

I was working in the French restaurant as a Guest Relation Executive.

From 2012 till 2015

I was working in the Turkish ottoman restaurant as a Guest Relation Executive.

At present Guest Relations Executive.

Take reservation as guest’s preference, put reservation in the epicure system.

Translating the menus, the brochures and all flayers.

Doing the administration work.

Welcome guests on arrival, Introduce restaurant to the guests. Greet guests give them orientation escort them to the table.

Check personal hygiene in restaurant weekly.

Handle guest complaints.

Knowledge of Micros System.

Greet guests give them orientation escort them to the table

Upselling and promoting all specials advertisement in the outlet as well promoting slow moving items. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives

In charge of menus arrangement and update the menus up to the changing of outlets promotion.

Arrange the flyer for the food and beverage.

Etihad Airways Abu dhabi

From April 2015 till Jun 2020

Am working as an operating cabin crew.

Insuring the safety and security of the passenger, the safety is the priority.

Maintain the aircraft.

Deliver the 5 star service.

Handling the sick passenger on board.

Administering first aid, if is applicable.

Handling passengers complains.

Knowledge of safety and first aid, security procedures.

Operating the door.

Operating the galley. .

EDUCATION BACKGROUND

From 2009 till 2011: Graduated from the Flight Attendant of IFMAT school

EXTRA TRAINING AND ACTIVETIES:

Good at Opera system.

Good at Microsoft( Outlook, Word, Exel)

Telephone skills Training.

Welcoming the guest training.

Handling Complaints Training.

Communication Skills Training.

Basic Food Hygiene & HCCAP Training.

Jumeirah Hostess Training

Jumeirah “epicure” system Training.

Be Close Training.

Micros POS System Operation Training.

Up - Selling Techniques Training

First aid training

STRENGTHES

Excellent communication skills and relationships in team.

Good observer Fast learner Initiative.

Cheerful, positive, cooperative and approachable.

Patience, smiling, discretion, outgoing and flexible.

PERSONAL DETAILS:

Full Name: Hajar Mahdaoui

Date of Birth: 29/05/1990

Nationality: Moroccan

Sex: Female

Height 167 cm

Marital Status: Single

Hobby: swimming, discovering and learning new things.

Language: Writing & Spoken English excellent

Arabic is mother tongue

Writing & Spoken Italian excellent

Writing & Spoken French excellent

Signature: Hajar Mahdaoui Date:

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