Scrum Master

As an experienced hybrid Project Manager/Scrum Master, I have strong analytical skills and software implementation knowledge. I have extensive experience in global e-Commerce platforms, end-user training, functional documentation, SDLC and project management.

Certified Scrum Professional – ScrumMaster

SDLC

Experienced Agile Project Manager

Risk Management

Project Lifecycle Management

PMP Certification in Progress

PROFESSIONAL EXPERIENCE

BirchStreet Systems, Newport Beach, California May 2017 – March 2020

Project Manager

Manage project lifecycle from launch to completion including assessment of customer requirements, implementation schedule and analyzing all aspects of the critical path to ensure successful deployment of the software suite.

Coordinate with customer-facing functions including sales, Saas implementation/technical services, training and account management as well as internal design and development teams.

Control project scope and objectives, tracking project milestones, establishing and maintaining timelines.

Served as an operating system expert, providing technical support for clients during project implementation.

Mitigated risks to prevent potential issues, and communicate opportunities for process improvement.

Manage communication ensuring all stakeholders have all necessary information.

Verizon Wireless, Irvine, California May 2016 – December 2016

Sr. Business Systems Analyst (Contract)

Develop specifications and coordinate implementation of the My Verizon Online functions to identify areas of improvement.

Utilize site analytics to improve performance.

Identify issues and support team members with My Verizon related issues.

Collaborated scheduling of IT development, QA and UAT team schedules with other cross-functional team schedules.

Oakley - Luxottica Group, Foothill Ranch, California August 2012 – November 2015

Project Manager / Business Systems Analyst

Documented requirements through stakeholder interviews and joint requirement development sessions.

Identified areas of improvement and prioritized enhancements to the E-Commerce platform and mobile application for Oakley.com and Ray-Ban.com.

Defined and integrated global payment systems by working with outside vendors and internal development teams.

Implemented a new CMS platform for Oakley.com using SAP Hybris (ERP) solution.

Documented functional requirements for several key areas of the platform including Store Locator and product site Search Engine.

Created training documentation and trained users on new functionality.

Managed Customer Support queue using Atlassian (JIRA) to track all support tickets. Coordinated all development work, testing and code release associated with support tickets.

Houghton Mifflin Harcourt, Rancho Cucamonga, California November 2009 – February 2012

Project Manager

Developed and maintained project schedule, document release notes and managed product release cycles with internal and external software teams to deploy academic software systems nationwide.

Implemented Software Development Life Cycle (SDLC) utilizing the Agile/Scrum process, managed backlog grooming to define future software sprint releases in a time-sensitive environment.

Identified and mitigated project risks at every stage of development. Communicated with stakeholders, coordinated kick-off meetings, product function analysis and specification reviews, executed test plans and end-user training sessions.

Oversaw outsourced vendor and quality assurance teams to upkeep technical accuracies with QA team through problem identification and resolutions on new software deployment.

Playhut Inc., Walnut, California June 2007 – March 2009

Web Project Manager

Supervised and implemented phases of web portal processes and upheld project scope to specifications, development schedules, functional assessment, QA testing, revision procedures.

Created functional specifications and managed all related documents to ensure effective communication.

Logic Link Business Automation, Irvine, California September 2006 – February 2007

Project Manager

Managed operation processes with the offshore support team in China.

Developed and improved the procedures to properly handle customer issues.

GoldenTree/Guest-tek Interactive Entertainment, Irvine, California September 2003 - July 2006

Project Coordinator

Designed, planned, executed, and implemented over 450 installation projects for hospitality properties.

Monitored project activities timeline, budgets, and create status reports. Managed in-house installation team and third-party contractors to uphold quality standards and company guarantees.

EDUCATION

University of California, Riverside, Riverside, California 2003

Bachelor of Science, Business Administration

CERTIFICATIONS

Certified Scrum Professional – ScrumMaster (CSP-SM) 2017 – Present

Advanced Certified ScrumMaster (A-CSM)

Certified ScrumMaster (CSM)

SKILLS

Microsoft Office Applications

Smartsheet

Agile

JIRA

ERP - SAP Hybris (PCM, CMS), M3, SAGE

Atlassian Suite

JAMA

Base Camp

Fluent in Mandarin Chinese and Taiwanese

Waterfall

Risk Management

Team Management

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