Front Office Manager

CURRICULUM VITAE

GRACE NYAMBURA MAINA,

P.O Box *760-00506,

Tel No; +254*********

Email Address; adjuz2@r.postjobfree.com

Personal Profile

I am passionate about hotel and hospitality industry by providing quality customer service by ensuring that my service meets and exceeds guest’s expectations. To acquire a career that will help me bring in effectiveness in your organization and develop my skills.

Academic Qualifications

United States International University (USIU)

Degree in Bachelor of Science in Hotel and Restaurant Management I am a recent graduate and concentrated in Hotel Management

Our Lady Of Fatima Kiriko Girls’

Kenya Certificate of Secondary Education

St Mary’s Primary School

Kenya Certificate of Primary Education

Work experience

1. Safari Park Hotel and Casino; intern

A. Housekeeping Department (Sep 2017-Dec 2017)

Roles;

I assisted I issuing of linen according to the authorized letter and receiving linen while keeping record of every linen and count the total received.

I participated in ironing the linens using the iron roller and drying using the drying machine.

I assisted in making the guest’s bed, dusting the room, sweeping and air freshening the room as well.

B. Catering Department (Jan 2018-April 2018)

Roles;

I assisted in the setting of the tables, service of food and clearance of the tables after the guest is done.

I participated in welcoming of the guests by offering them tea or juice according to their preference.

C. Front Office Department (Jan 2018-April 2018)

Roles;

I assisted in the checking in and checking out of a guest and also presenting an accurate statement of guests’ expenditure

I assisted in the switchboard by receiving calls from clients and employees

I participated in welcoming guests and giving guests directions in and around the hotel.

2. Fairmont The Norfolk

A. Sales Department (Dec 2019 - March 2020)

(Conventions and Events)

Roles;

I assisted in the booking of meeting rooms and booking of packages

I participated booking of weddings

I assisted in booking of groups accommodation and groups meetings Leadership Experience

1. USIU Club for Hotel and Tourism Students

Club Secretary (March 2019- March 2020)

Help in preparation of club activities.

Writing of club minutes.

Inter-Club Communicator Official (Jan 2018- March 2019)

Organizing and participating in the sustainable travel and tourism agenda young change makers.

Organizing learning activities, seminars and talks from hotel managers.

Ensure club events are arranged and executed in due time.

Preparation of the club cookouts and camps.

2. Our Lady of Fatima Kiriko Girls

Maths club Chairlady (Jan 2014-Oct 2015)

Motivated members and helped solving their math problems.

Participated in Math contests.

Chaired activities within the club.

Table Tennis Chairlady (Jan 2013-Oct 2015)

Participated in all trainings in the school

Prepared the team of the game

Participated in all games pertaining table tennis Skills and Qualifications

Proficient in Microsoft office program: MS Word, PowerPoint, Excel

Fluent in both written and spoken English, Swahili Languages and basic in Spanish

Proficient in Opera booking system

Excellent in interpersonal skills

Basis of the hotel operational knowledge

Hobbies and Interests

Table Tennis

Watching Movies

Travelling

Referees

Mr. Godwin Njeru

Head and lecturer of Hotel and Restaurant Department United States International University-Africa

Tel No; 072*******

Email; adjuz2@r.postjobfree.com

Madam, Monica Kioni

Conventions and Events Manager

Fairmont The Norfolk

Tel No; 072*******

Email; adjuz2@r.postjobfree.com

Mr. Henry Wario

Assistant Front Office Manager

Safari Park Hotel and Casino

Tel No; 072*******

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