Curriculum Vitae

Kristel van Wyk

CELL +27-78-456-**** • E-MAIL adjuwz@r.postjobfree.com

PROFILE Name: Kristel van Wyk

DOB: 19 August 1981

ID Number: 810**********

Contact Details: 078-***-**** adjuwz@r.postjobfree.com

Driver’s License: Code 8

Health: Excellent

EDUCATION Certifications

Harvard MM11 – Project Management

Harvard MM11 - Diversity

Dimension Data Code of Business Conduct and Ethics

Dimension Data Information Security Awareness

Project Management Overview {PMBOK Guide Fifth Edition}

PMP – Completed the 10 week PMP course

Project Management (PMBoK) – Damelin Diploma

Dimension Data – Code of Business Conduct and Ethics

Dimension Data – Ultimate Engagement in Internet Solutions

Dimension Data – Information Security Awareness

PRINCE2 Foundation Certification - Xpert

Scope Workshop Facilitation - PM Ideas

ITIL Foundation - Quintica

Facilitation and Calibration Course - Xpert

Project Scheduling & Communicating with MSP 2010 – PM Ideas

Project Portfolio Office – PM Ideas

Essential Skills & Knowledge of Effective Incoming Call Centre Management -ICMI

Scrum

JIRA

DD Course - Critical Thinking Essentials - Using Emotional Intelligence on the Job

DD Course - The Art and Science of Communication course

DD Course - Improving your emotional Intelligence skills course

DD Course - General Data Protection Regulation (GDPR)

High School: Elsburg High School 1999

Subjects Passed: English

Afrikaans

Economics

Mathematics

Business Economics

Typing

Passed with distinction

EXPERIENCE Vertic

(27 May 2020 - Current)

Position: Telesales Agent

Responsibilities:

Cold calling to cell policies

Follow up daily on call back calls

Update database with new contact names and numbers

EXPERIENCE Eco Properties

(31 October 2019 - Jan 2020)

Position: Estate Agent

Responsibilities:

Deliver outstanding customer service to all customers, byers and owners, by building a relationship with your customers, like remembering birthdays, anniversaries, answering emails promptly and always be available for your customer

Be outstanding in customer service

Draft and prepare offers and paperwork, have a good understanding of the laws and regulation in the market

Track and advance business objectives in buying and selling properties

Always be responsible for whether your business grows or flatlines

Develop business leads by networking with people

Do cold calling on a weekly basis

Stage and show properties, and assist buyers on a daily basis

Staging properties before clients see them

EXPERIENCE Nedbank

(13 May2019 – 30 Augut - Contract)

Position: Project Manager

Responsibilities:

Responsible for all Operational System implementation

Responsible for all Operational application implementation

Track project start readiness until PM is assigned (budget approvals, resource readiness, treatment/high level requirements, priority).

Partner with Resource Planning to ensure projects have appropriate resources to deliver effectively and the costs are accurately reflected in the project forecasts

Understand project dependencies and how they align to the overall delivery roadmap

Ensure project contingency spend is tied and tracked against risks

Management of defined strategic projects within standard project management practice to meet quality, time and cost metrics.

Report on the overall progress of the projects

Participate in the overall planning process.

• Facilitate Scoping workshops.

Develop Project Management Plan and subsidiary plans to deliver the project within constraints.

Direct team members from multiple business units

Own all communication relating to the project; distribution of information and progress reporting.

Monitor and control activities throughout implementation, while managing risks and issues.

Insure relevant testing are done before we can go live with the project

Project Closure – Acceptance and handover

EXPERIENCE Internet Solutions (A division of Dimension Data)

(1 April 2016 – 13 September 2018)

Position: Project Portfolio Manager

Responsibilities:

Responsible for covering one or more IT Domains

Work with the Domain leader(s) and their leads to help prioritise and plan the projects that are approved for the year.

Facilitate and drive alignment with the domains by providing domain portfolio health metrics, visibility to portfolio risks, project financials, etc.

Drive yearly portfolio planning with assigned domain, work with domain leader(s) to aggregate project list, prioritize and consolidate estimates.

Track project start readiness until PM is assigned (budget approvals, resource readiness, treatment/high level requirements, priority).

Partner with Resource Planning to ensure projects have appropriate resources to deliver effectively and the costs are accurately reflected in the project forecasts

Partner with IT Finance and PM’s on monthly project forecasts, driving variance accuracy and ensuring full project costs are accurately reflected

Understand project dependencies and how they align to the overall delivery roadmap

Experience building cost plans and evaluating business benefits (NPV & IRR calculations)

Ensure project contingency spend is tied and tracked against risks

Partner with Domain Leaders and PM’s on portfolio status (e.g. CEO/CFO updates) that have a significant impact on portfolio

Aggregate project risks and issues that will impact the portfolio

Success in managing across a matrix environment with ability to adapt to change

Ensure projects are accurately reflected in portfolio tool

Understand assigned domains’ project’s risk-based contingency

Management of defined strategic projects within standard project management practice to meet quality, time and cost metrics.

Work with planning team to scope strategic projects, particularly those relating to migration of clients or appointment of new vendors.

Establishment operational practice with vendors. Manage and monitor vendors’ delivery on a macro level together with the appropriate Internet Solutions service delivery teams.

Report on the overall progress of the project/portfolio.

Participate in the overall planning process.

(September 2006 – 31 March 2016)

Position: Project Manager

Responsibilities:

• External projects - management of a project that is aimed at the delivery of a solution for the Client’s Organisation. Projects typically include various last mile mediums, MPLS, Hosting, Internet Access and Security and VOIP (Cisco range of networking equipment)

• Mentorship and guidance to Project Co-ordinators throughout complex implementations.

• Facilitate Scoping workshops to ensure correct brief is received from Sales and Design teams in order to deliver the correct result.

• Act as the Technical Lead on projects, responsible for product definition, product technical outputs, QA and transition activities.

Develop Project Management Plan and subsidiary plans to deliver the project within constraints.

• Direct team members from multiple business units as well 3rd party servicers.

• Own all communication relating to the project; distribution of information and progress reporting.

• Monitor and control activities throughout implementation, while managing risks and issues.

• Stakeholder management on all levels to form the integrating link between all resources.

• Project Closure – Configuration Audits; Client Acceptance and handover to Operations.

(May 2003 – September 2006)

Position: Installations Project Manager

Responsibilities:

• Act as a single point of contact for the various stakeholders and effectively communicate expectations

• Define project goals, scope and deliverables

• Manage the activities and resources of the respective planned tasks

• Create high-level risk identification and risk response

• Motivate and oversee project team members and contractors

• To take on the responsibility of ensuring the quality of all Account and other Data relating to Internal Systems

• Monitor and control activities throughout implementation, report activity progress

• Undertake a support function to large complex projects

• Project Close – Quality control; Configuration Audits; Client Acceptance.

(Dec 1999 – September 2006)

Position: Call Centre Team Leader

Responsibilities:

Answered phone and assisted customers with initial inquiries

Performed basic data entry for online customer database

Established trusting relationship with customers

Maintained customer record by updating account information

RECORDED PROJECT HISTORY

CLIENT

PROJECT DESCRIPTION

START

FINISH

SF Quarterly Release upgrade

Upgrade the quarterly release system for Nedbank

19 July 2019

Data Server SP upgrade

Upgrade the data server pack for all Nedbank users

17 July 2019

Ongoing

SAP GUI

Upgrade the SAP GUI 7.6 vision for the Nedbank users

15 May 2019

Ongoing

SOLMAM

To deliver the objectives and process necessary to deliver business continty and business agility and support mission-crital operations

Ensure business continity by increasing business process availability

Continuous improvement of business process by carefully managing and improving key performance indicators (KPI)

Protec ting the SAP investment by. Enabling agile innovation outside of major software updates

Reducing TCO. Through. Standardize, intergrade and controlled. Application lifecycle management.

13 May 2019

Ongoing to Feb 2020

IS TECHNOLOGY MIGRATION INFRASTRUCTURE

Assist external vendors to update the project team regarding specific information and statuses regarding the migration of Telkom Diginet services to replace last mile services

25 April 2018

11 June 2018

Integrated Service

Now with Siebel (CRM systems)

More convenient way for customers and engineers to keep track on one call logged

one system

22 Sep 2017

29 June 2018

IPSA Terminal Server Move

Moved the IPSA Terminal server to new VM’s and new environment

24 October 2017

4 April 2018

Customer Zone

Moved customer Zone to a new API

7 July 2016

16 September 2016

Sub- Status for Stopped state

Created Sub-Status to stopped state on the CRM system

22 July 20167

27 October 2016

Access Kenya

Implemented Advanced Collection for creditors

6 May 207

23 February 2017

RR Rename to Partner

Renamed the RR group in all our systems to Partner

17 February 2017

17 May 2017

210 sites ADSL implementation

15 July 2013

Hand over

UCS-Cashbuild

UCS–Dis-Chem

74 sites MPLS downgrade to CHIPPAC

74 sites Voice

27 Nov 2013

Hand over

UCS- Cashbuild

200 sites VSAT migrations

26 May 2014

Hand over

Kansai Plascon

25 Sites Service Technology Changes

17 Feb 2015

Hand over

Supabets

Voice HIP

19 Aug 2014

27 Feb 2015

Continetal Tyre SA

MPLS

Nov 2012

19 June 2013

Growthpoint

HIP Voice

18 Oct 2011

15 Oct 2012

Department of Public Works

Voice

23 May 2011

11 July 2013

WRHI A DIVISION OF WITS HEALTH CONSORTIUM

MPLS, Hosting, Symantec Email, Domains move, Outsourced Firewall

30 June 2011

16 April 2012

Coca Cola Sabco

Voice

26 Jan 2012

27 Aug 2012

Plascon

80 MPLS, Secure Connect, VM Hosting, Outsourced Firewalls

10 Aug 2011

Hand over

Ananzi

HIP Voice

2 Sep 2011

27 Sep 2011

Xpert

Webfilter, Outdoor Transfers diginet links

3 Feb 2009

12 Oct 2009

Xpert

Voice

29 June 2010

7 July 2010

Woolworths

Move 1000 SIM’s on MTN and Vodacom 3G APN

26 May 2010

2 Dec 2010

South African Football Association

81 ADSL links, 1 Diginet link, Hosted Exchange, Internet Breakout

16 April 2009

13 Dec 2010

Norton Lambrianos

Voice, installing Quintum devices onsite

24 May 2011

1 Aug 2011

Deutsche Bank

Hosting

9 July 2010

30 Nov 2010

African Sales

1 Diginet, 4 ADSL links with Internet Breakout

17 May 2010

14 Jan 2011

Onesys

3 Diginet line, ABSA & FNB InfoConnect, Outsourced Firewall, Hosting

13 April 2010

13 Oct 2010

Unitrans

VRF Changes

11 Aug 2009

20 Oct 2009

O’Keeffe

6 Voice links for a call centre

17 June 2009

1 July 2009

Live Well

1 Voice link for a call centre

12 Oct 2009

21 Jan 2010

Innovation Group

1 Diginet Link – 1 Voice link – Infocennect

17 June 2009

14 Oct 2009

Euro Steel

Domain Transfers – 6 Diginet links – 6 ADSL links and Internet Breakout

28 Jan 2009

21 Oct 2009

American Express Travel

2MEG Wireless – Hosted Exchange – Internet Breakout

5 Sep 2006

16 Oct 2006

Worldnet Logistics

6 Sites MPLS – Wireless – Outsourced FW – Internet Breakout

19 Feb 2008

21 April 2008

Smile Communications

1 Site VoIS

14 Feb 2008

11 April 2008

Madiro Fast Foods

13 Sites MPLS – Outsourced FW – Hosted Exchange

1 Feb 2008

27 Aug 2008

Bruma Finance

8 Sites MPLS – Internet Breakout

4 Feb 2008

22 July 2008

Adcock Ingram

55 Sites MPLS – Wireless and 3G – Internet Breakout

19 Feb 2008

28 Aug 2008

Sportron

4 Sites MPLS – 1 Site Wireless – Outsourced FW – Internet Breakout – ACS server – VPN Concentrator – 3G

9 Jan 2007

16 Oct 2007

SA HomeLoans

1 Site Wireless

4 Oct 2006

30 Oct 2006

Pronet

1 Satellite link – Hosted Exchange – Internet Breakout

14 Sep 2006

26 June 2007

Media Direction

1 Site Wireless

12 Oct 2006

30 Oct 2006

Icoza IS Services

1 Site Wireless

6 Sep 2006

5 Oct 2006

Hyflo

8 Sites MPLS

4 April 2007

5 Nov 2007

American Express Travel

1 Site Wireless

5 Sep 2006

16 Oct 2006

Kumnandi Food Company (KFC)

53 Site Satellite - 67 Sites MPLS - Internet Breakout – Hosted Exchange – Info Connect

2 Feb 2007

28 Aug 2007

Trafalgar

13 Sites MPSL - Internet Breakout

7 Nov 2006

29 Aug 2007

Markinor

8 Sites MPLS - Internet Breakout

18 Oct 2006

9 July 2007

My Market

Moving all Hosting equipment

2 Oct 2006

13 Nov 2006

Sasol Namibia

3 Sites MPLS – Internet Breakout

11 Sep 2006

26 Oct 2006

JUSTINE AVON

6 Sites MPLS, Internet Breakout

7 Sep 2006

18 May 2007

6 Cormorant Villas, Cormorant Street, Elspark • CELL +27-78-456-**** • E-MAIL adjuwz@r.postjobfree.com

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