Chris FRY

*** **** ****** ******, *******, Florida 32803

407-***-**** ■ adjusy@r.postjobfree.com

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An accomplished operations leader of over 25 years within the Hospitality Industry.

Diverse experience, including openings, closings, and take-overs, across multiple brands and product forms

Consistently achieves superior results with an industry reputation as a strong leader, talent for developing and motivating teams, trusted cross functional business partner, results oriented, committed, and passionate about service.

Exceptional relationship management skills to increase engagement of Board Members, Owners, Customers, Employees, Vendors Fry Household

A personal, yet difficult decision, to leave my successful hospitality career to support our son, who has special needs, during a critical period in his life.

Managed all aspects of medical, therapeutic, and academic needs

Collaborated and advocated with Doctors and Educators on treatment, support needs, testing

Managed home environment to foster optimal health and learning. Diamond Resorts International

General Manager for 144-unit two-bedroom resort located 0.6 miles from Disney World’s Magic Kingdom, and Acting Area General Manager for three additional Diamond Resorts for extended periods of transition and resource challenges.

Developed and implemented a team recognition program used as the “benchmark” for ALL Diamond Resorts.

Achieved highest Associate Recognition Score for all Tier 3 Diamond Resorts.

Consistently ranked within the top 10% of 170 resorts among Trip Advisor.

Achieved Interval International’s “Premier” rating all years.

Exceeded all corporate resort goals (Guest Satisfaction, Associate Engagement, Budgetary, Quality Assurance) annually.

Responsible for all front and back of house operations for the 638-unit resort, spanning 64 acres, near Disney World’s Magic Kingdom.

Oversight included three large pools, a water park, tennis courts, miniature golf, business center, fitness center, activities, separate Owner registration, and commercial laundry facility.

Initiated re-organization of the Housekeeping and Maintenance departments, yielding increased efficiencies, improved “random inspection” scores, and higher guest and associate satisfaction ratings.

Increased accountability and performance via developing and implementing a new weekly training protocol within the Maintenance teams.

Marriott Vacation Club International

Unique position created by MVCI Corporate Headquarters to improve collaboration and cross-functional understanding between Operations and Sales & Marketing. Marketing & Sales Consultant, Orlando, FL 2007 - 2008 Senior Operations Manager, Liki Tiki Village, Winter Garden, FL Feb 2011 - Mar 2012 General Manager, Parkway International Resort, Kissimmee, FL Mar 2012 – July 2016 Stay at Home Dad July 2016 – Present

PROFESSIONAL EXPERIENCE

PROFILE OVERVIEW

Senior Operations Leader

Guest Service Excellence

Associate Engagement

P&L Management

Operational Excellence

Partner Relationships

Project Management

COA/HOA Board Management

Process Improvement

Leadership Development

CHRIS FRY

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Developed and implemented new Front Office referral incentive program resulting in increased tours.

Implemented a total resort tracking/reporting/communication system to enhance the Marketing guest experience and increasing the propensity to tour/purchase.

Developed and implemented a “villa tracking system” for improved villa assignment processes at Marriott’s Grande Vista Resort resulting in a reduction of “problems experienced” on Guest Satisfaction Surveys. Hand selected by COO to troubleshoot operational needs across Florida and Caribbean resorts. Leveraged operations and training experience to facilitate opening of two new resorts, the purchase and divestiture of a full- service hotels, and consultation at two existing resorts for organizational and process improvement.

On-site asset manager, co-manager, corporate liaison at the Crowne Plaza Ocean Front Hotel. Purchased by MVCI to be demolished in one year and build, what is now, Marriott’s Oceana Palms Resort.

Opened Marriott’s St. Kitts Beach Club Resort (BWI). Oversaw all procurement, installation, hiring and training through successful opening.

Opened Marriott’s Frenchman’s Cove Resort (USVI). All opening aspects, with emphasis on villa preparation.

Operations Consultant for GM at Marriott’s Ocean Pointe

Operations Consultant for GM at Marriott’s Royal, Sabal, and Imperial Palms Resorts Opened this signature oceanfront property to encompass 750 villas, 1500 rooms (at build out), representing one of the company’s largest capital investments to date at that time.

Oversight of all rooms and ancillary operations

Responsible for budget in excess of $9 million.

Lead and developed team of 12 managers and over 200 associates.

Consistently achieved guest satisfaction scores within the top 10% of the division

Awarded #1 front Office team and #1 Loss Prevention throughout MVCI in 2005.

Increased F&B revenues in excess of 300% by leading the redesign of a walk-up bar and grill outlet to a full-service restaurant.

Hired, trained, promoted, and mentored the only MVCI associate to receive the coveted “JW Marriott Award of Excellence” in 2007.

PRIOR EXPERIENCE

Marriott Vacation Club Int’l, (1999 - 2002) General Manager, Breckenridge, CO Marriott International, (1986 – 1999) Various Leadership Roles Marriott’s Biscayne Bay Hotel, Miami, FL

Charleston Marriott Hotel, Charleston, SC

Marriott’s Harbor Beach Resort, Ft. Lauderdale, FL Marriott’s Residence Inn, Lake Buena Vista, FL

Marriott’s Boston Long Wharf Hotel, Boston, MA

Bachelor of Arts, Hospitality Administration ■ Florida State University, Tallahassee, FL Bachelor of Arts, Marketing ■ Florida State University, Tallahassee, FL PRIOR ASSOCIATIONS / CERTIFICATIONS

Certified Association Manager (CAM) Board of Directors, Parkway International HOA Board of Directors/Treasurer, Villages of Kapolei

(HOA approximately 3,000 homes)

West Oahu Economic Development Associations

(WOE DA)

Hawaii Travel Industry Management School (TIMS),

College Recruiter/Mentor

Chaines des Rotisseurs, Member, Honolulu Chapter

United Way Children’s Miracle Network Habitat for Humanity Red Cross Feed the Homeless (Summit Church) Second Harvest Food Bank of Central Florida COMMUNITY SERVICE

EDUCATION

Director of Operations, Marriott’s Ko Olina Beach Club, Oahu, HI 2002 - 2006 Task Force Operations Leader, Florida & Caribbean 2006 - 2007

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