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Mohammed Osman

Mobile: 91-741*******

Hyderabad, Telangana, India 500008

Email: adjuss@r.postjobfree.com

PERSONAL STATEMENT

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills. Date of Birth: 02-June-1989

Marital status: Married

Nationality: Indian

Driving License: India

Availability: Can Join On Immediate Basis

KEY ACHIEVEMENTS

● ICICI LOMBARD : A proven record of accomplishment in resolving complex customer issues

● TATA AIG : Consistently the top salesperson, exceeding sales targets and KPIs

● SITEL INDIA : Achieved number one advisor in eight out of 12 months, and in top four every month EMPLOYMENT HISTORY

05/2018 to – 02/2020

TATA AIG GENERAL INSURANCE COMPANY LTD

Digital Marketing Executive E-Business and Motor Insurance Sales Advisor

● Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements

● Conducts problem solving and troubleshooting

● Provides technical help to colleagues if required

● Conducts contract reconciliations, cashing up and stocktaking

● Achieves personal and team KPIs, consistently exceeding key performance indicators, and individual and team targets onboard

02/2015 – 04/2018

ICICI LOMBARD GENERAL INSURANCE COMPANY LTD

Senior Customer Service Advisor and Motor Insurance Sales Advisor

● Took Escalation queries and dealt with questions efficiently and effectively and input data into LMS system

● Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities

● Assisted in training new team members of staff

● Cold-called customers to up-sell services

● Worked to ensure all individual and team targets were met

● Used tact and discretion to discuss customers’ estates to ascertain whether probate was required Page 2 of 2

12/2013 - 01/2015

SITEL INDIA CORPORATION

Customer Service Executive ( Health claims )

● Provided excellent customer service at all times

● Assisted customers with finding suitable products and checked availability in the System

● Maintained a friendly manner and calm, positive demeanour when handling complaints ACADEMIC QUALIFICATION

08/2008 – 06/2012

Bachelor of Sciences (Computers) from HRD Degree College Hyderabad, Telangana, India.

07/2006 – 06/2008

Intermediate/Higher Secondary School in (B.P.C) Stream from St. Joseph Junior College Hyderabad, Telangana, India.

06/1993 – 06/2005

SSC( Secondary School Certificate) from Priyadarshini High School Hyderabad, Telangana, India.

COMPUTER SOFTWARE

• Operating Systems: Windows (98, 2000, XP, Vista & 7)

• Software: Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop and learns new software quickly PERSONAL SKILLS

• Excellent problem-solving, detail-oriented, along with interpersonal and organizational skills

• Exceptional verbal and written communication skills

• Strong multitasking, time management, task prioritization and decision- making skills with strong attention to details

• Ability to manage conflicting priorities from multiple managers

• Ability to work independently and as a cooperative team member

• Highly energetic and fully motivated towards goal achievement with can do attitude. INTERESTS & ACTIVITIES

• At leisure, try to learn new skills (computer software), play Cricket, Football and Indoor games

• Love travelling, learning different cultures and hill walking LANGUAGES

• Proficiency in English, Hindi and Urdu (read, write and speak)

• Beginner in Arabic

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