Erin Wesson Fuentes

Phone: 678-***-****

Email: adjusn@r.postjobfree.com

QUALIFICATIONS and SKILL SET

Analytical, Adaptable, Dependable, Able to Build Internal and External Relationships, Flexible, Responsible, Able to Operate under Pressure, Efficient and Detail-oriented. Candidate is also proficient in Microsoft Office, including Excel, Word and PowerPoint, has a working knowledge of Salesforce and Alfresco. Skilled in the use of Outlook, Lotus Notes, and ERP Accounting systems such as PeopleSoft, Oracle 11i, and QAD

EDUCATION

2000-2004High School Diploma, Palmdale High School, Palmdale, CA

2005-2006 Vocational Degree, Career Care Institute, Lancaster, CA

EMPLOYMENT

2015-Present - AR Analyst–Revenue Operations, MiMedx Group, Inc.: Marietta, GA

Duties include, but not limited to: cash application of received checks to company lockbox and ACH batches in ERP system (QAD); heavy credit card processing; including processing one-time credit card or check by phone payments; payment research of misapplied funds, credit memos, refunds, and finance charges for Credit Dept.; works closely with management to develop department SOP’s to achieve efficiency, quality output and uniformity of performance; handles inbound calls on AR line, answering customer questions regarding invoices, payments, disputes, or refunds. Processes W-9 requests; opening, logging and scanning all customer checks received in house; creating payment reports for Credit Dept., creates new sales customer accounts in ERP system; Pulls and documents customer credit worthiness info from DNBi or Experian for Credit Dept.; processes and mails new invoices; assists with billing processes by scanning and logging received Purchase Orders, contracts, and award letters into system (Alfresco); provides information to customer service department regarding billing, collection, or payment issues; processes and mails monthly statements; assists with non-inventory month end and quarterly closing process; The candidate also performs general office/support duties as deemed necessary by management.

2014-2015 - Cash Application Representative, Angelica Corp: Alpharetta, GA

Duties include but not limited to, posting of accounts receivable payments on a daily basis received by lockbox, ACH and wire. Including processing one-time credit card or check by phone payments, posting receipts and checks received to the correct GL as required by Accounts Payable. Also, contacts customers or internal contacts as required regarding questionable payments. Also, assists collection department in creating and applying written adjustments and payment reconciliations as approved by department manager. The candidate also performs general office/support duties as deemed necessary by management.

2013-2013 - Credit/Collections, Cash Application Admin, NCR (Radiant Systems): Alpharetta, GA

Duties include but not limited to, administration of credit and collection activities and collection of aged receivables. Evaluates financial statements and related customer data to establish credit limits within department guidelines. Candidate also manages business unit customer auto pay forms for monthly auto payments, processes one time customer credit card and ACH payments for multiple business units as deemed necessary by daily need. Preforms daily payment reconciliation, including processing of customer refunds, applying customer payments made by credit card or ACH to customer accounts per remittance in People Soft. The candidate also performed general office/support duties as deemed necessary by management.

2009-2013 - Collections Specialist, FTRANS (Advanced AR): Atlanta, GA

Duties include but not limited to, contacting various types of businesses (portfolio of 1000-1300) including: big box retail, manufacturing, general commercial, healthcare, insurance, legal (attorney offices) educational and local government by phone, fax or e-mail and requesting updates on past due invoices. Provides invoice, POD, and BOL copies to customers as requested by fax or e-mail. Also, contacts businesses to verify the validly of client invoices as instructed by lender. Verifies customer contact information using DNBi and Lexis Nexis. Contacts clients to advise customer complaints or disputes. Takes inbound calls on support line, answering customer questions regarding invoices, payments, disputes, or refunds. Process W-9 requests. Documents all customer and client contact in company in-house system (CMS). Preforms daily check reconciliation, process customer refunds, applies customer payments such as checks, ACHs, and wires to client accounts per remittance information in company in-house system (ARMS) received from lockbox. The candidate also performed general office/support duties as deemed necessary by management.

2007-2008 - Account Manager, Bank of America-Countrywide Home Loans: Lancaster, CA

Duties included but were not limited to, making outbound calls and receiving inbound calls from homeowners as well as third party contacts (i.e., realtors, brokers, investors, insurers, consultants, and other authorized parties). Identified and negotiated the best ‘workout’ or collection option available based on homeowner’s needs and/or loan specifications. Candidate performed desk-side training demonstrations for newly hired representatives to assist with call flow and on-the-job training efforts. Further provided debt-counseling solutions to assist home-owners in maintaining a current account status and or prevent foreclosure or regain a current account standing. Candidate analyzed and documented financial data to qualify homeowners for ‘workout’ options. Advised homeowners on 30 to 180 day foreclosure account status and serviced loans such as Home Equity Lines of Credit, conventional, sub-prime and FHA and VA loans. Ordered loan history and reinstatement requests from foreclosure attorneys. Applicant took payments by means of routing numbers and bank account numbers through a company in-house system. The candidate also performed general office/support duties as deemed necessary by management.