ERIK LARSON

LEAD MICROSOFT *** ENGINEER

adjuo1@r.postjobfree.com 610-***-****

Profile

Experienced business professional with extensive experience in Microsoft 365 technologies including Exchange Online, Teams, OneDrive, SharePoint, Intune, Azure Security and Azure Cloud services

Extensive background in VOIP technologies and voice system integration, Skype for Business and Teams

Experience with Azure AD, Privilege Identity Management, Azure Identity Protection, Conditional Access and Multifactor Authentication

Experience on planning and deploying Security and Compliance solutions, Data Loss Prevention, Retention, eDiscovery, Litigation Hold and Microsoft 365 Unified Audit logs

Over 15 Years of enterprise experience delivering custom solutions to complex problems

Knowledge of network topologies and networking support procedures

Hands-on experience implementing Intune and Mobile device and application management

10+ years of Microsoft Messaging experience in planning, designing, and migrating Exchange services

Extensive knowledge with Active Directory and Windows Server infrastructures

Adept with virtualization technologies and PaaS, IaaS, SaaS.

Knowledgeable of public and private cloud deployments, support, and architectures

Experience with Exchange 2010, 2013, 2016, 2019, and Exchange Online design and architecture

Experience with disaster recovery topology planning, back up, and recovery

Experience with Windows 2003, 2008, 2008R2, 2012, 2016, 2019, and Linux systems

Adept with hardware and software components including HP, Dell, Mac, Windows, and Linux

Strong skills in telephony voice, A/V, and call systems such as Skype for Business and Teams.

Experience with Email security solutions, IronPort, ProofPoint, Exchange Online Protection with Advance Threat Protection, Anti-spam, Anti-malware, Anti-Phishing, Safe Attachments, Safe Links

Experience deploying SPF, DKIM and DMARC, DMARC Report Analysis

Education

Bachelor’s Degree in Business Management Information Systems - Widener University

Certifications

Azure Fundamentals (Certification ID: 990687896)

Microsoft 365 Fundamentals (Certification ID: 990687896)

CompTIA A+

CompTIA Network +

Microsoft Certified Systems Administrator - Windows XP/Windows Server 2003

Employment History

Senior Microsoft 365 Engineer, Nestle, Allentown, PA

Feb 2018 – Present

Transition and support initiative for Nestle to move apps, services, and data to a Microsoft hosted deployment for Exchange, File shares, services, and users.

Responsible for the daily operations and transition effort to Microsoft 365 from the private cloud infrastructure.

Ran PowerShell scripts to prepare users for Exchange and Active Directory migration

Manage batch migration jobs within Exchange

Investigate and resolve failed migrations and other migration issues

Created Methods of Procedure for implementation of migration and validation steps

Met with stakeholders to review timelines and to meet checkpoints in the migration path

Managed Conditional Access and Identity Protection security policies

Used various third-party tools such as Oracle LDAP, Imanami, Transend, Enterprise Vault, and ProofPoint.

Worked with Ping, ProofPoint, McAfee for security.

Provided oversight analysis and reporting using Microsoft PowerBI.

Provided recommendations for improved collaboration, reporting and communication using Microsoft SharePoint.

Assisted with Microsoft Office 365 adoption by doing presentations and training.

Involved in troubleshooting multiple client and back-end systems.

Implemented autodiscover function for people outside of the forest.

Responsible for documentation, task tracking, backlog management, and meeting prep.

Did presentations showing migration steps, troubleshooting, SOPs, and Diagram Flows.

Cross-functional collaborations using SharePoint, Teams, Exchange, OneDrive as collaboration tools.

Office 365 Migration Consultant, Inovio Pharmaceuticals, Blue Bell, PA

May 2016 – Jan 2018

Responsible for the migration effort of Exchange 2013 to Exchange 2016 and Office 365. Complete with in place data security, authentication and monitoring parameters.

Review architectural designs, met with stakeholders, and ran PowerShell scripts for topology lay out of current set up and dependencies.

Created datasheets to prepare migration paths and to set up project milestones

Wrote PowerShell scripts to prepare for the migrations

Managed the migration process

Troubleshot incidental issues that arose during the transition

Wrote and maintained project timelines and documentation of the process and its results

Managed Conditional Access and Identity Protection policies

Analyzed current environment and route path for users internally and externally

Resolved external Lync Edge Security issues by implementing Best Practices and rerouting external authentication and communication.

Rolled out Lync Server with Enterprise Voice functionality to multiple sites

Currently hardening the environment for site resiliency.

Creating one touch solution for cohesiveness between the Lync client and Peripherals devices

Programmed UM messenger Role within Exchange to allow for more functionality for users Voicemail Service.

Successfully Rolled out and Trained 10 sites nationwide bringing them from just 100 users to over 500 users.

Created new collaboration integration for the Conference rooms.

Created creative routing methods to route calls to users when a port wasn’t completed properly from carrier.

Created SFB How to manual effectively showing how to build and maintain a Lync 2013 Environment and what to do in a disaster situation.

Created and maintained redundant and high availability across all sites having a 3-tier redundant process.

Created Firewall policies to separate the voice traffic and data traffic when working remotely to give high quality calls.

Assisted in the Design implementation of Exchange 2016/ Office 365 explaining the pre-requisites and Dependence’s on other platforms.

Provided deeper networking knowledge regarding QoS and audio traffic flows.

Created Visio Diagrams showing each area of the Lync Environment and site-based call-based flowchart.

Kept costs low by wearing multiple hats especially when traveling to sites being an, Architect, Engineer, Trainer, Exchange Admin, Active Directory Admin and Support Analyst.

Exchange Engineer, ExxonMobil, Fairfax, VA

Aug 2013 – May 2016

Responsible for the migration effort of Exchange 2010 to Exchange 2013 for North American user base. Complete with in place data security, authentication and monitoring parameters.

Review architectural designs, met with stakeholders, and ran PowerShell scripts for topology lay out of current set up and dependencies.

Created datasheets to prepare migration paths and to set up project milestones

Ran PowerShell scripts to prepare for the migrations

Managed the migration process

Troubleshot incidental issues that arose during the transition

Wrote and maintained project timelines and documentation of the process and its results

Designed architecture for the migration from Exchange 2010 to an Exchange 2013 environment.

Exchange messaging infrastructure Design and performance monitoring, disaster recovery and high availability solutions including implementing Database Availability Groups (DAG) and CAS Arrays.

Management of all relaying, DAG and database configurations, Active-Sync and Exchange mailbox policies, send and receive connectors, and duties pertaining to Exchange 2010/13.

Active Directory DS management and Exchange administration to include replication troubleshooting, user, group, and computer object management, DNS, DHCP and DFS administration.

In depth knowledge of Exchange and configuring of RBAC and Messaging roles with compliance and public folder management.

Planned and implemented Disaster Recovery plan for databases in enterprise environment handling 3000+ end users.

Utilized helpdesk ticketing system to verify the fallout from the migration and planned accordingly.

Responsible for Management Pack Development of SCOM 2012.

Acted as the point of escalation for all other Exchange migration issues, disaster recovery issues, Exchange message flow problems, and client connectivity problems.

Actively participated in change management, problem management, and configuration management.

Attended State Testing meetings to monitor and assist if any network hardware or software issues occurred statewide.

Maintained AP Infrastructure and server rooms.

Setup Cisco VoIP Phones (Hardware and Software) and Unified Messaging Role.

Created Scripts to add printers and such for mass deployment.

Conducted Trainings for Bright Links Projectors and the software.

Trained administration on how to utilize new environment of 2013 and suggested maintenance procedures.

Configured VPN Certificates on DPS Server/Domain.

Maintained Network stability and pushed QOS prioritization.

Creation of Visio Networks and Computers for 5 Durham Schools.

Resolved all technical issues from the Administrators and Superintendent.

Planned and designed rollout of air watch for the BOYD deployment for administration.

Exchange Migration Engineer, Kraft Foods, Chicago, IL

May 2012 – July 2013

Responsible for the migration effort of Exchange 2007 to Exchange 2010. Complete with in place data security, authentication and monitoring parameters providing High Availability and Disaster Recovery.

Review architectural designs, met with stakeholders, and ran PowerShell scripts for topology lay out of current set up and dependencies.

Created datasheets to prepare migration paths and to set up project milestones

Ran PowerShell scripts to prepare for the migrations

Managed the migration process

Troubleshot incidental issues that arose during the transition

Wrote and maintained project timelines and documentation of the process and its results

Planned, designed, and deployed from Exchange 2007 to Exchange 2010

Provided High Availability of mailboxes with the use of Database Availability Groups (DAG).

Implemented CAS Arrays for High Availability for client access using Big IP F5 load balancers.

Designed infrastructure using Windows server 2008 R2 x64, with Exchange 2010, Hyper - V and VMware Esx.

Led the deployment of Microsoft Lync 2010 from POC to production.

Implemented a Front-End Lync Pool and a SQL clustering to provide High Availability to user base.

Deployed Lync Edge server for remote connectivity, mobility, and Web Services.

Integrated Polycom devices into the Lync topology and tested connectivity.

Provided training to users on Lync functionality, as well as provided scripts to Service Desk on how to resolve most common issues with Lync.

Tested federation with partner organizations to provide presence and IM functionality.

Utilized Lync Monitoring Server to provide usage statistics as well as conferencing call details.

Planned and implemented patches with cumulative updates for the Lync enterprise voice environment.

Implemented an upgrade of the current BES server from 4.1.7 to 5.0.4 as well as migrating the current Websense server solutions from 5.0 to 7.3.

Managed Group Policies in Active Directory.

Created IP and managed IP addresses with the rollout of the IPV6 infastructure.

SME for Exchange Cisco Communicator Deployment.

Current Communication Liason Between ATS (Advanced Technical Support) and CCC (Comcast Connection Center) regarding Telephone Port in, New Emta installation and Work Order Accuracy.

Helped in the release of the IMS Switch between Switch Engineers and ATS.

Fluent working knowledge of Comcast Backend Switches and Programs i.e; BACC, BTS, Safari, UMS NPAC, NPS, Port PS, Remedy, Grandslam, CTNA, Targus and Findnet.

Advanced Troubleshooting of Telephony Provisioning.

Assisted in creating automation tools for Database allocation and Node reconciliation.

Exchange Administrator, Medco Health, Franklin Lakes, NJ

Jan 2010 – April 2012

Responsible for the cross-forest migration effort of Exchange 2007 to Exchange 2010 providing security and compliance policies as well as High Availability, High Resiliency and Disaster Recovery.

Review architectural designs, met with stakeholders, and ran PowerShell scripts for topology lay out of current set up and dependencies.

Created datasheets to prepare migration paths and to set up project milestones

Ran PowerShell scripts to prepare for the migrations

Managed the migration process

Troubleshot incidental issues that arose during the transition

Wrote and maintained project timelines and documentation of the process and its results

Handled the administration of the Exchange 2007 environment.

Responsible for system and network administration.

Microsoft Exchange Server 2010 implementation and support

Microsoft Exchange 2007/20010 migrations.

Managed and Maintained the Exchange Environments on both production and disaster recovery servers’ operating System.

Implemented XoSoft to replicate DAG between the Exchange servers in production to DR servers.

Setup, maintained and managed the Replication software (XoSoft WANSync) to synchronize data between OMS and PMS SQL production and DR Servers.

Responsible for Disaster Recovery planning, design, testing, and implementation for organizations up to 15,000 employees with over 3 dozen sites.

Designed and implemented a second-degree disaster recovery strategy (Brownouts, building electricity shutdown) for critical PCs (Like PMS’, traders, back office and pricing machine).

Day to day technical support for users on both PCs and phone systems.

Day to day network monitoring.

Voice Over IP Management (Call Manager 4.1 Administration).

Decision maker on all strategic technology planning firm wide.

Worked with Market QA to ensure full functionality of daily, weekly, monthly and quarterly screens, Setup of WebQA for all analysts, PM, admins on both the server and workstations.

Universal Technical Support Engineer, NJ/PA/DE (08/07 –6/10)

Installed and configured the Enterprise Servers, monitoring of disk space, system and applications.

Configured and supported Cisco network switches.

Installed, configured and troubleshoot VPN and Dial-up connection to remote sites.

Exchange server 2000 Migration to Exchange server 2003.

File system administration – created/configured partitions/drives, and mirroring/striping/synchronizing.

Troubleshot LAN, TCP/IP, DNS and DHCP configuration and troubleshooting.

Software management – proposed and implemented system enhancements; plan, test, implement operating system upgrades; install OS, maintenance releases, critical fixes and service packs; assist with application upgrades and installations.

Backups, archives, restores utilizing Veritas Backup Exec 10.0.

Documentation – hardware/software configurations, downtime/availability, problem/resolution, procedures, resource usage.

Participated as project leader or technical team member for projects and/or upgrades incorporating Best Practices; provided recommendations and suggestions as required for the successful implementation of new systems.

Monitored SQL 2000 Server database system or performance, overall administration and security.

Developed, designed, tested, and implemented plans and procedures for business continuity including Active Directory replication, SQL 2000 Servers, Exchange 2003, virus protection.

Network Administration (including user account adds, moves, changes and deletes, rights, GPO’s, security, and email setup, backup).

Home Networking Trainer dealing with VPN, Port Forwarding etc.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Helped in the implementation of Grand Slam.

Troubleshoot PC/MAC/CHSI/Email Modem Problems.

Utilized Amdocs/ DST and Remedy to fix/repair billing and provisioning problems.

Maintained and coordinated interdepartmental communications.

Worked side by side with Comtrac Engineers, Assisted QA Test Engineers in R&D Comcast Products. Understanding of API’s with implementation of Tandems.

Analyzed server data to troubleshoot and narrow down to find out what would be affecting productivity.

Systems / Network Administrator, Sunoco, Dallas, TX

May 2006 – Jan 2010

Led the upgrade from Exchange 2003 to Exchange 2007, responsible on the Exchange server topology design and sizing, providing High Availability and Disaster Recovery.

Managed the migration process

Troubleshot incidental issues that arose during the transition

Wrote and maintained project timelines and documentation of the process and its results

Tackled security issues concerning server, desktops and other peripherals.

Performed authorize duties of user accounts in Active Directory.

Installed and maintained Windows OS.

Diagnosed desktop issues in Windows environment.

Contributes to and maintain system standards on Windows Server 2003 and 2008.

Repairs, recovers and coordinate hardware and software failures with the end users.

Refreshed on average 20 desktops a month.

Experience using ticketing system in Altiris and Cherwell.

Maintained Active Directory infrastructure, create accounts, groups and GPOs

Troubleshot, analyzed and repaired problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network

Performed computer installation and operating system configuration in designated networks

Administered and monitored performance of LAN/WAN network using remote connection tools

Planned, assembled and installed computer systems in designated networks as per specifications

Insured deployment of equipment and training for new hires

Handled escalated calls from customers that cannot be resolved by staff members

Installed and configured IT network components and assisted in the implementation of designed IT network configuration

Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system

Systems Support Engineer, Towers Perrin, Philadelphia, PA

Nov 2004 – May 2006

Responsible for the migration effort of Exchange 2000 to Exchange 2003 for 5,000+ users in North America. Complete with in place data security, authentication and monitoring parameters.

Created datasheets to prepare migration paths and to set up project milestones

Managed the migration process

Troubleshot incidental issues that arose during the transition

Wrote and maintained project timelines and documentation of the process and its results

Manage Exchange 2000 on Cluster environment

Exchange Database maintenance, backup and restoration

Administer Exchange TrendMicro ScanMail antivirus

Install Antispam and Antimalware technology on the Email Gateway

Plan, Deploy and Manage Exchange 2003 environment, providing High Availability and Disaster Recovery functionality

Prepare User Documentation and Admin Documentation of the deployment

Train Help Desk support for new technologies

Create KB Articles

Skills

Azure

Microsoft 365

Active Directory

Azure Active Directory

Conditional Access

Multifactor Authentication

Single Sign On

Active Directory Federation Services (AD FS)

Azure AD Connect

Exchange Hybrid Configuration Wizard

IDFix

PowerShell scripting

Privilege Identity Management

Azure AD Identity Protection

Azure Information Protection

MS Teams

Intune, Endpoint Protection

Windows Defender

Data Loss Prevention

eDiscovery, Advance eDiscovery

Retention Policies

Classification Labels

Exchange Online Protection

Advance Threat Protection

RBAC

Cloud Access Security Broker

MDM & MAM

Skype for Business Server 2015/2019

Lync Server 2010

Windows 3.x/9x/NT/2000/XP/Vista/7/8/10

Windows Server 2003/2008/2012/2016/2019

Red Hat Linux (RHEL 4-7)

Sun Solaris 8/10

CentOS Linux (5-7)

Mac OS X (10.1-10.10)

Exchange Server 2007/2010/2013/2016/2019

Asterisk 1.4

VoIP (tech and phones)

Disaster Recovery

High Availability

Database Availability Groups

Exchange CAS Array

Database Activation Coordination

DB Switchover and Failover

Exchange Calculator Sheet

MFCMAPI

MS Support and Recovery Assistant Tool

Fiddler

WireShark

Office 365 Remote Connectivity Analyzer

EWS

Orion Solarwinds

SIEM

BitTitan

Quest

Active Directory Migration Tool (ADMT)

Password Hash Sync

Ticketing Systems

ServiceNow

Remedy

JIRA

Change Management

WSUS

Planner

Proofpoint

MS Project

MS Visio Diagrams

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