Assistant Manager

CURRICULUM VITAE

OF

TRACY GOVENDER

Residential Address: 18 Amanda Crescent, Pietermaritzburg, 3201 Surname : Govender

First Name : Tracy

Date of Birth : 28/07/1975

Identity Number : 750**********

Languages : English

Contact : 067-***-****

E-mail : adjukq@r.postjobfree.com

Completed education

1994 Grade 12

Kharina Secondary School

Subjects: English, Afrikaans, Accounting, Typing, Geography and Biology Career profile

March 2003 to June 2020: Employed in the debt recovery industry Career History

Company: VENN NEMETH & HART ATTORNEYS

Position: DEBT RECOVER CONSULTANT

Employment period: January 2003 to February 2009 (resigned and relocated)

January 2013 – June 2014 (head hunted and

re-employed on my return)

Duties:

Debt collecting – both personally and telephonically

Debtors query – both personally and telephonically

Achieving targets to reduce arrears, bad debts, and repossessions

Collection of large amounts of outstanding debt for: -

Nedbank – credit cards, garage cards, unpaid bank charges,

Investec bank – unpaid loans

Landbank – unpaid agricultural loans

Credit Indemnity – unpaid loans

Edcon and Rag Apparal groups – arrear clothing payments

Woolworths – Woolworths store and visa cards

KZN Private and Government schools – arrear school fees

KZN Municipalities – collection of arrear rates, consumer and sundry accounts, disconnection and reconnection of consumer services, and negotiation of monthly payment, forwarding accounts to legal department for the issue of summons/auctioning/repossession of property

UMgungundlovu District Municipality – collection of outstanding business levies

University of KwaZulu-Natal – unpaid tuition fees and NSFAS student loans

African Bank – unpaid loans

Tracing of debtors

Pre-legal collections on unpaid loans and credit cards

Old Mutual

SYSTEM USED:

Cheetah

AJS

REFERENCE : MERRILENE REDDY

CONTACT NUMBER : 072-***-****

Company: LYNN & MAINE ATTORNEYS / SHACKLETON CREDIT MANAGEMENT

Position: DEBT RECOVERY CONSULTANT

Employment period: February 2015 – June 2015 (resigned due to my child’s ill health)

Duties:

Collection on vehicle finance for Wes bank and Alphera Finance (BMW VAF) SYSTEM USED:

Legal Suite

Excaliber

REFERENCE : DELENE ISIAH

TELEPHONE : +27-33-342-****

Company: NDC CREDIT MANAGEMENT

Position: DEBT RECOVERY CONSULTANT – 2016

DEBIT ORDER CONSULTANT & TRAINER 2017

LEGAL ADVISOR – 2018

HR OFFICER, TECHNICAL ASSISTANT (JUNIOR

PA) AND SUPERVISOR OF THE QUALITY

ASSURANCE DEPARTMENT.

Employment period: February 2016 – AUGUST 2020 (resigned for a better salary offer)

Duties:

Debt Recovery Consultant: Collection on outstanding school fees for local schools, doctors and hospitals.

Debit Order Consultant: Managed the debit order system (Real Pay). This included auditing, loading and managing all debit orders.

Trainer: Trained and placed new staff.

Legal advisor: Managed all external attorneys, this included follow up’s on files handed over as well as handing over of files to external attorneys. Confirming and receipting all remuneration received from external legal collections. Supervisor of the Quality Assurance Department: Ensured that all collection files were audited without fear or favour. Provided training to improve collections where needed. Technical Assistant (Junior PA) to the director: Conducted full audits on all agents as well as supervisors.

Provided detailed collection reports this included universal stats – income generated as a whole from all departments within the company. Team audits and recommendations. Assisted with the management of the vehicle asset finance book. Provided stats for each collector, and reports on all department performance including the internal legal team. Managed all the director’s charities including cancer drives. Assisted with themes and recommended fun activities to create excitement in the workplace. HR Officer: Functions included, disciplinary procedures, hearings, poor work performance, absenteeism, late-coming, annual and sick leave, registers, salaries, incentives, counselling, interviews & training, employment contracts and all other HR duties, as well as the safety and security of all staff.

Appointed as the COVID-19 Officer: Responsible for ensuring that the company and staff followed all rules as set out.

Temperatures for all staff including the director had to be recorded 2 x daily Health questionnaires had to be completed daily on entering the building. Staff that did not meet the criteria were then interviewed immediately and sent home if necessary. SYSTEM USED:

Galaxy

Reference: Mr Kevin Beekrum (Director)

Contact: 082-***-****

Company: CAPITAL INDUSTRIAL SUPPLIES

Position: HR OFFICER AND OFFICE MANAGER

Employment period: August 2020 – January 2021 (reason for leaving can be found at the bottom)

Duties:

HR Officer – All HR duties as set out above as well as performance management of all sales reps.

Office Manager – To ensure that the office was running at optimum level, that all items were sufficiently stocked, handled queries and complaints from customers.

SYSTEM USED:

Sage

Reason for leaving: I was told not to return to work after raising questions about not being registered for UIF and P.A.Y.E after 3 months of employment. The matter has been reported to the department of Labour and referred to the CCMA)

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