Registration Coordinator, Appointment Scheduler, Front End Supervisor
Resume:
Florence Lallave Ranche
**********@*****.***
Brgy. 50 Buttong
Laoag City, Ilocos Norte 2900
OBJECTIVE To obtain a position as a Call Center Agent with a company that would benefit from a team player who is enthusiastic, detail-oriented and possesses exceptional customer service and communication skills.
SKILLS
Knowledge in Microsoft word, Excel, Outlook and Powerpoint
Knowledge in Medical terminology
Strong interpersonal and communication skills
Entering Patient’s demographics
Verifying Patient’s insurance and billing information
Professional telephone etiquette
Appointment scheduling within paper or electronic platform
Ability to work independently as well as a cooperative team member
Ability to identify and solve critical issues
Exceptional customer service skills
High regard for safety, quality and adherence to protocols, policies and procedures
EXPERIENCE
Swedish Covenant Hospital Chicago, Il
Registration Coordinator and Appointment Scheduler (2016-2020)
Verifies insurance benefits and eligibility
Accurately and efficiently completes patient’s registration
Gathers complete and accurate patient type, demographic and billing information
Collecting payments, co-payments, and deposits
Advises patient of any insurance authorization and referral requirement
Discharging patient’s off the patient tracker
Explains consent forms thoroughly. Uses interpretive services when appropriate
Answering high volume incoming calls promptly and in a caring and friendly manner, ensuring excellent customer service at all times
Maintaining strict adherence HIPAA or organizational guidelines
Assists patients and team members when needed
Assists and supports new employees
Performs other duties as requested by the Registration Supervisor
Covenant Home of Chicago Chicago, Il
Receptionist (2015-2016)
Answering incoming phone calls in a professional manner and directs calls to appropriate personnel
Answers questions about organization and provides callers with address, directions and other information
Takes or delivers messages or transfers calls to voice mail when appropriate personnel is unavailable
Greats visitors and ensures visitors are properly registered, determines nature of business and directs accordingly
Keep all unauthorized individuals from wandering throughout the facility
Monitors the security system which includes the cameras and the door alarm system
Maintain the reception area presentable at all times
Receives, sends, and distributes appropriate mails and packages to respective personnel and residents
Faxing, Printing, Copying and Filing.
Ross Dress for Less Chicago, Il
Front End Supervisor (2013-2016)
Supervising sales operations of sales team
Communicate effectively to customers
Operating the cash register
Attending to customers’ needs
Lead and participated in new store projects
Following and creating new merchandise flow
Tilling in and out registers
Training and assisting newly hired associates
Assigned shifts to different associates as per their areas of expertise
Maintaining a safe and secure work area
Physician Billing Services (2011) Lincolnwood, Il
Medical Billing& Coding Specialist/ Extern (160 hours)
Managed payment and claims posting
Medical Billing
Medical Coding
Verified Patient’s insurance information
Entered Patient's demographics
Filing and charting
EDUCATION
Everest College Skokie, Il
Diploma, Medical Billing and Coding (2011)
Holy Spirit Academy Laoag City, Philippines
High School Diploma (2007)
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