Front Office Customer Care
Resume:
CATHERINE. C. KOSKEI
Hotel and Hospitality Management professional
adjufy@r.postjobfree.com
PROFILE
I am a great team worker committed to learning new ways of doing things, improve and perfect my skills in the hospitality industry, ethical and objective in offering quality service for customer satisfaction.
My immediate goal is to work with an organization that offers opportunity for personal initiative and career advancement as well as challenges to prepare me for a position of responsibility.
CAREER SUMMARY.
I have over 1year of understanding in the Hotel and Hospitality industry with extensive skills in Front office operations, Housekeeping operations, Food and Beverage service and sales, Beverage knowledge and bar operations, stores and controls, customer care and guest relations, Management information systems, Hotel supplies and purchasing with an intention to attain a mangerial position in the industry.
SKILLS AND SYSTEM PROFICIENCY.
Core skills:
• Communication skills Bar operations and cellar management
• Customer care and guest relations Entrepreneural skills
• Front office operations. Orders and purchases
• Stock control and taking Team work and coordination
• Housekeeping operations. Problem solving and leadership
• Reservations and booking. Billing and POS operations
• Reports and Email writing. Menu planning and costing
• Service marketing. Food production and service
System proficiency :
• Microsoft Office suite
• Property Management systems (OPERA, Fussion, Maestro)
• Management information systems.
WORK EXEPERIENCE
Waitress: Smuff Bar and lounge Nairobi (August 2020- December 2020)
Responsibilities :
• Greet and escort customers to their tables
• Present menu and provide information on available drinks
• Prepare tables and glasses
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order slips
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Review daily specials, changes on the menu and service specifications for reservations
• Provide excellent customer service to guests
Receptionist intern: Verona hotel and conferencing (November 2019- April 2020)
Responsibilities:
• Receiving guests and answering to their enquiries
• Receive calls both internal and external
• Making events and room reservations with the aim of guest satisfaction
• Check in and out guests
• Handle guest complains or refer them to the necessary head of department
• Sending daily reports; revenue, maintenance
• Replying to emails.
Attachee: Nyali sun Africa Hotel (August -November 2018)
F&B Cost control department.
Responsibilities
• Operating the Micros Materials Control system for stock inventory control.
• Menu costing for the different outlets.
• Preparing daily Food and beverage costs for the hotel and other operational reports.
• Ensuring food and beverage control measures put in place are adhered to.
• Auditing reports.
• Preforming periodic spot checks and monthly inventory control.
Store clerk
Responsibilities
• Ensuring cleanliness of the stores.
• Updating the bin cards on daily basis.
• Assisting the store keeper with daily duties.
• Preparing issue requisitions using the micros control system.
• Stock taking of both the general store and beverage store.
• Issuing requests to various departments.
• Receiving goods from suppliers and preparing purchase orders.
Attachee: Giraffe Ark Game lodge hotel (May- July2016)
Gained experience in all the Hotel departments which are;
• Front office operations
• Housekeeping and public area
• F&B operations
• Stores and Accounts
EDUCATION
• Degree in Hotel and Hospitality Management – Technical University of Mombasa( 2019)
• Kenya Certificate of Secondary Education – Gatero Girls' High School(2013)
• Certificate in Computer packages — St. Annes college 2014
• Kenya Certificate of Primary Education – Heroes Academy (2009)
REFEREES
MR. George Nderi. Mr. Dominic. Mr. Weston Gitonga
Trainee supervisor Stores manager Managing director
Giraffe Ark Game Lodge Nyali Sun Africa Hotel Heroes Academy
072*******. 072*******. heroesacademy@gma
Contact this candidate