Customer Service Executive
Resume:
Kuljit Singh Sidhu
Contact Info
Address : E-*-**,Kasturi Tiara Apartment 43200,Cheras Selangor
Mobile No. : 601*-*******
Email : adjuee@r.postjobfree.com
Personal Particulars
Age : 35 years Date of Birth : 03 March 1985
Nationality : Malaysia Gender : Male
Marital Status : Single IC No. : 850***-**-****
Educational Background
Highest Education
Level : SPM (2002) Grade : Grade b/2nd Class
Field of Study : Economic Stream
Institute / University : Sekolah Menengah Kebangsaan Pasir Gudang 1
: ITIL Certification
Employment History
Company Name : NSC Global (AT&T)
Position Title : IT Helpdesk
Position Level : Executive
Specialization : Customer Service
Industry : Call Centre/IT-Services
Monthly Salary : MYR 4500.00
Date Joined : March 2014 Date Left: April 2020
Work Description
•Phone support to clients across APAC & Europe which includes China, Hong Kong, Japan, Korea, Malaysia, Philippines, Singapore, Taiwan, Thailand, India, UAE, Saudi Arab, Russia, Germany
•Communicating with users to understand issues and known solutions.
•Recording and processing incidents and service requests according to process specifications.
•Closing and documenting incidents according to process specifications.
•Forwarding incidents which cannot be resolved by the IT Service Desk to the specialist groups in the downstream support in line with the process specifications.
•Initiating escalations via designated management according to process specifications.
•Folder Creation of New User Profile – add (Name, phone, address, email, company, accounting info)
•User Profile Management -change, delete of user profile (Name, phone, address, email, company, accounting info)
•Register for Reservationless - Audio and Web Conferences.
•Create, Change and Delete Reservationless Registrations
•Support for conference call assistance
•Creating new zoom account for client
Company Name : UOB Bank (Singapore Market)
Position Title : Senior Officer (SO)
Position Level : Executive
Specialization : Customer Service
Industry : Call Centre/Banking
Monthly Salary : MYR 3800.00
Date Joined : April 2013 Date Left: Feb 2014
Work Description
Handling Singaporean customer and assisting in information regarding their credit card disputes and wavering.
Overcoming disputes pertaining to credit card registration status, outstanding and billing accounts
Respond to telephone enquiries professionally, in compliance with all internal policies, Credit card & Visa compliances at all times
To respond positively and openly to feedback from management, and put into practice advice on how to improve continuously.
To escalate any queries or unresolved or priority issues that cannot be completed within the given period of time with the agreed procedures by ensuring customer satisfaction
Company Name : Tune Money Sdn Bhd
Position Title : Customer Experience Professional (CEP)
Position Level : Executive
Specialization : Customer Service
Industry : Call Centre/IT-Enabled Services /BPO
Monthly Salary : MYR 3300.00
Date Joined : March 2011 Date Left: March 2013
Work Description
To be responsible and dedicated to all incoming telephone enquiries / e-mails from customers, problems and complaints relating to BIG products and services, with the objective of resolving BIG shot issues as timely, providing First excellent contact resolution.
Respond to telephone and e-mails enquiries professionally regulatory & Visa brand
Research required information using available resources, BIG portal and BIG sys and follow through in a timely manner.
Company Name : U mobile Sdn Bhd
Position Title : Customer Service Professional
Position Level : Non-Executive
Specialization : Customer Service
Industry : Call Centre/IT-Enabled Services /BPO
Monthly Salary : MYR 2800.00
Date Joined : Feb 2009 Date Left: Feb 2011
Work Description :
Handle inbound and outbound calls
Has knowledge of the customer needs
Has empathy for the customers situation
Able to communicate clearly both written and in speech
Talks in a way the customer can understand
Works accurate and with eye for detail
Handles in the best interest of both customer and company
Company Name : SRG Asia Pacific Sdn Bhd (Maxis)
Position Title : Customer Service Professional
Position Level : Executive
Specialization : Customer Service
Industry : Call Centre/IT-Enabled Services /BPO
Monthly Salary : MYR 2300.00
Date Joined : Jan 2007 Date Left: Jan 2009
Work Description
Handle inbound and outbound calls
Has knowledge of the customer needs
Able to communicate clearly both written and in speech
Talks in a way the customer can understand
Works accurate and with eye for detail
Handles in the best interest of both customer and company
Top Skills
(Skill Proficiency
Microsoft word Advanced
Microsoft Excel Advanced
Microsoft Outlook Advanced
Microsoft PowerPoint Advanced
Windows Client (currently: Windows XP and 7) Advanced
Microsoft Office (currently: 2003/2007) Advanced
Microsoft Outlook (currently: 2003/2007) Advanced
Fixed network telephones, cell phones, VoIP telephones Advanced
Languages
Proficiency (0=Poor - 10=Excellent)
Language Spoken Written
English 10 10
Bahasa Malaysia 10 10
Hindi 10 5
Tamil 8 0
Additional Info
Friendly and able to get along with new people and adapt easily to new surroundings
Responsible and dedicated to complete any task given
Hardworking, self-motivated and open minded
Always ready to overcome any challenges
A fast learner and willing to learn
Able to solve problems quickly and proactively
Able to work independently with minimum supervision
Excellent communication skills highly motivated, aggressive and creative.
Work well under pressure.
Able to work well independently but prefers working in a team
Leader & Teamwork
Share knowledge, best practices and experience with colleagues by being the referral point, also have taken the initiative to cascade to the team members regarding any procedural updates and also general cascades on a daily basis
Customer Service & Problem Resolution
Customers issues are handled sensitively and with consideration and also actioner with the sense of urgency
Have taken steps to assist customers by investigation, analysing and taking ownership in making decisions to resolve effectively for the goodwill of customers
Operations
Provide training for the new inputters
Queue are monitored on a daily basis and to ensure all PLA’s are met on a timely manner
Major Challenges
Being an inputter is a major challenge for me as we are dealing with payments and we are the last line before the payments goes out from our end. It is important to ensure the inputting of the payments are correct as the risk of making or getting a loss is very high
Job Preferences
Willing to Travel : Yes
Willing to Relocate : Yes
Possess Own Transport : Yes
Expected Monthly Salary : RM 4,500 (Negotiable)
Availability : Anytime
Contact this candidate