Assistant Technician

Justin Williams

Huntsville, AL *****

Phone: 757-***-****

Email: ****************@*******.***

OBJECTIVE: A self-motivated, hardworking student in computer science with experience in client services and hardware and software repair. Seeking a position that will allow me to explore career options in the IT field. Available to a full-time position.

EDUCATION

Oakwood University, Huntsville, Alabama

Major: Computer Networks Minor: Management Information Systems

GPA: 3.11

Expected Graduation: December 2020

SKILLS

Computer Hardware and Software Repair, Update, and Installation

Troubleshooting

Experience with Windows, Mac, and Linux

Customer Service

Proficient in Microsoft Office applications

Intermediate Networking

Active Directory

EXPERIENCE

Technician; Client Services 02/2017 - 05/2017 09/2018 – 07/2019

Oakwood University, Huntsville, Alabama

Managed and assigned support tickets from students, staff, and faculty.

Troubleshot computer hardware, software, and networking issues with Windows, Mac, and Linux systems.

Prioritized work orders to ensure all were completed in designated time.

Engaged with other customers to gather information about the problems they encountered.

General Clerk III; Intern 07/2019 - 08/2019

Raytheon & Phoenix Products Inc, Mckee, Kentucky

Managed and revised company data entry, records, cash flow, and procedures through Office Applications

Organized and complied business bill of materials records to ensure proper procedures.

Consulted and researched proper hardware procurement for employees.

Researched government FAR and DFAR rules to ensure company compliance.

Technician; Computer Lab 09/2017 - 4/2018

Oakwood University, Huntsville, Alabama

Troubleshot and resolved network and hardware issues.

Provided assistance in software usage.

Handled operation of the computers and the networks, demonstrated proper use of computer systems to students.

Analyzed and evaluated particular factors, and to solutions to problems.

Waiter 05/2016 - 08/2016

IHOP, Suffolk, Virginia

Collected and finalized payments from customers.

Served customers in a respectful and friendly manner.

Managed, administrated, and restocked service supplies.

Maintained a professional and positive attitude in stressful situations.

Library Copy Center Assistant 01/2016 - 04/2016

Oakwood University, Huntsville, Alabama

Troubleshooting printer and copier issues.

Assisted students in printing, copying, and scanning documents.

Handled all student relations issues in a gracious manner and in accordance with school policies.

Resolved all student complaints in a professional manner while prioritizing customer satisfaction.

CERTIFICATIONS

Cisco Certified Entry Networking Technician (CCENT)

Microsoft Word Certified

Microsoft Excel Certified

Microsoft PowerPoint Certified

Financial Literacy Certified

Virginia Workplace Readiness Skills for the Commonwealth Examination Certified

IC3 Digital Literacy Certification

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