VIVIAN AGYAPONG BYERS

**** ********* **

Plano, TX 75024

Mobile: 214-***-****

E-mail: adjubh@r.postjobfree.com

Personal Profile

Highly motivated, goal oriented individual with more than 7 and half years of experience and fierce competitions in the market with constant proven track record exceeding company’s goals and targets. Increased productivity and gained recognition from both the company and customers by excellent forward planning, problem solving, innovative thinking, leadership and decision-making skills. I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I posses excellent communication skills and I enjoy learning new things, I can work very well under pressure and I have the experience to handle customer complaints.

Excellent leadership, communication and negotiation skills

Able to work with customer beyond core product and putting customer’s need as priority

Detail oriented as well as attention to big picture, work well both on strategic and operational levels

Excellent People Management experiences with very strong interpersonal skills

Education

Trinizuela Technical & Vocational College – Trinidad – Jan ’02 – Mar ’06

Master's Degree (MBA) in Business

St Augustine Girls High School – Trinidad – Jun ’96 – Jun ’00

GCSE in Mathematics, English, Social Studies, History, Science and Principles of Business

Career History

Flexjet By Bombardier – Account Specialist – February ’13 – Jul ‘ 13

Premium private Charter Brokerage Services

Arranged private jet for clients

Catering and Car Rental

Flight following

Invoicing

On Demand Requests

Stellar Ghana – Travel Services Specialist – Oct ’08 – Feb ’11

Contracted new clients to Stellar

Meet and greet of high profile clients at airports and seaports

Arranged air travel for clients

Booking airline tickets

Management of visa applications including letters of Invitation

Hotel Booking and Car Rental

Arranged tours and event for clients.

Organized client transfer to hotels or domestic destinations

Introductory briefing to new visitors on local environment and customs

Organization and payment of hotel accommodation

Liaised with crewing and head offices overseas to ensure all on-signers are aware of requirements for entry

Onward transportation to mine sites, embarkation points for the offshore industry and domestic airports

Charter flights – fixed wing and helicopter – any destination

African Regent Hotel – Ghana – Receptionist - Feb ’06 – Sep ’08

To operate as a focal point for visitors, emails, telephone calls, faxes, travel and social arrangements.

To operate the switchboard

To treat incoming e-mails

To treat incoming/outgoing faxes

To keep flexi-time sheets up-dated

To manage the reception shop (stock and petty cash)

To welcome visitors

To reserve accommodation for visitors

To reserve restaurants for lunches/dinners

To assist the General Department with secretarial duties

To enter data and to keep the database up-to-date, making the

necessary changes/additions on a daily basis

Say a warm good-bye to the guests. Have a check with every guest to see if everything was wonderful. Give them a comment card and ask them for their valuable feedback regarding the hotel.

Ovation Magazine – Ghana – Editor – Jun ’06 – Jan ’07

Responsible for reviewing articles from journalists

Coco Reef Resort & Spa – Tobago – Hostess – Dec ’02 – Mar ’06

Check with the telephone operator and answering machine to have an idea of all the advanced reservations.

Confirm with the manager about the parties and events that are going to be held in the hotel. Plan out the guest seating list and the reservations. Have a note of all the supplies in the kitchen.

Give a warm welcome to the guests, escort them to their tables and present menus.

Make sure that the guests have been seated at their respective tables.

Make sure you interact with the guest while taking an order. Give and accept creative suggestions regarding the food menu; make the conversation with the guests lively.

Say a warm good-bye to the guests. Have a check with every guest to see if everything was wonderful. Give them a comment card and ask them for their valuable feedback regarding the hotel.

Awards Received

Coco Reef Resort & Spa – Tobago – 2004

Award for Best All-round Employee

Coco Reef Resort & Spa – Tobago – 2004

Award for Certificate of Appreciation -2004

The African Regent – Ghana – 2007

Johnson Diversey Award for Hygiene and Cleaning

Other Qualifications

YTEPP –Tobago – May ’02 – Oct ’02

Beauty Therapy

CyberTech Computer Services Ltd – Tobago – Period

Computer Literacy – September ’99- December ’2000

Microsoft Office Word –September’99- February’ 2001

Interests

I enjoy travelling to new places and meeting new people. I’m passionate about interior design and photography. I also enjoy dancing, exercising and spending time with family and friends.

References

Available upon request

Contact this candidate