Tara L. Hall

*** ***** ***** ***** • Winston Salem, NC 27127 • 910-***-**** • tlr3588@gmailcom

PROFESSIONAL PROFILE

•Highly motivated and dedicated person with strong work ethic and the ability to build and maintain collaborative relationships with associates and within the organization

•The ability to conduct interviews and screen for hourly and salary roles for Big Box retail Organizations

•Experienced in operations management, sales, budget development, cost control, customer service, and staffing needs

•High level of effective communication with vendors, customers, and staff

•Promotes a team-based work environment and motivates employees to perform to maximum potential

•Exceptional organizational and planning skills Sets clear, challenging, and achievable expectations, performance measures, and goals that align and support the business initiatives

PROFESSIONAL EXPERIENCE

March 2019- Present HR Representative

•Navigates well through Workday and People Soft daily

•Assist Associates with their HR needs

•Maintains adherence and company guidelines within a call center environment

•Accesses personal info on a as need basis

•Works well in a team environment and also independently

•Documents each call and case with detailed information

September 2018-March 2019 Central Quoting Coordinator, Lowes, Morrisville, NC

•Provide Exceptional customer service with assisting customers with their flooring needs.

•Approved and rejected information provided by service providers to obtain accurate info

•Used info provided from service provider to obtain the initial quotes.

•Sends, receive and responds to questions from stores and service providers

•Provided feedback to management on any gaps regarding the processes for customers

2013-2018, SHIFT MANAGER, Walmart, Winston-Salem, NC

•Financial management including interpreting, analyzing, and explaining complex financial data information

•Second in command in the Absence of the Store Manager to maintain company policies and procedures in a Large Box Retail Setting

•Manage the inventory flow process, and develops and shares process improvements that increase on-hand accuracy, replenishment efficiency, and merchandise in-stock

•Enhance the total customer experience by teaching others how to execute standard company procedures and initiatives that drive Customer Experience while developing improvements to exceed company goals and objectives

•Manage and leverage talent while ensuring growth of all associates and providing an environment for development and opportunities

•Make informed judgements by using knowledge and expertise to determine the root cause of problems and find long term solutions

•Always opened store requisitions in order to keep a well-staffed store

•Conducted behavioral interviews for hourly and salary associates.

•At times conducted the first and second interviews for applicants during high peak seasons

2010-2013, Assistant Store Manager, Walmart, Mt Olive, NC

•Train and mentor sales associates

•Create team schedule for optimal coverage and total customer service

•Facilitate daily team meetings to inform associates of upcoming events, concerns, and operations

•Development of associates into future roles within the company

•Detail touring

•Scheduled interviews and conducted interviews to maintain well-staffed areas

2009-2010, Fresh Zone Manager, Smithfield, NC

•Assist management with supervision of associates in fresh and grocery areas of the company

•Facilitate trainings to ensure associates awareness, comprehension, and acceptance of company policies and guidelines

•Ensure completion of all store tour notes within a timely manner daily

•Ensure smooth seasonal transitions by follow up of all transition plans

•Assisted may supervisor in getting our department staffed. Reviewed applications and helped screen to ensure we hired the most qualified individuals.

2007- 2009, Manager, Walmart Jewelry Department, Smithfield, NC

•Maintain security of jewelry

•Reduce and maintain shrink in the department to remain at or above company guidelines

•Establish rules continuously on merchandising while maintaining company guidelines

•Exceeding customer expectations by ensuring satisfaction with all customer interactions

•Always helped in the process of screening applicants to keep my department staffed

2005- 2007, Manager, Walmart Bakery, Smithfield, NC

•Associate training of job duties and customer needs

•Participation in fresh inventory monthly

•Handle merchandise safely and professionally

•Ensure all customers/consumers are satisfied and resolved any arising issues

•Always helped in the process of screening applicants to keep my department staffed

2000- 2005, Cake Decorator, Walmart, Smithfield, NC

•Ensure orders taken appropriately

•Review bakery production plans

•Ensure display case is satisfactory for customer viewing

•Customer satisfaction

•Adhere to company and seasonal demands

1997- 2000- Crew Leader, Hardee’s, Newton Grove, NC

•Ensure that all employees are customer service focused

•Ensure that all employees are following food safety procedures implemented by the company

•Inventory of supplies

•Evaluate cash drawers

•Make bank deposits

•Conducted interviews and screened applicants to ensure there was the best talent for the job

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