ROHIT VERMA

Hospitality Management and Client Support Expert

29a Bayview heights

Corner brook,NL

647-***-**** adju41@r.postjobfree.com

CAREER OBJECTIVE

Driven, skilled and highly motivated Hospitality Management and Client Support professional with progressively combined and proven experience in a broad spectrum of dynamic areas. Actively seeking a full-time position with your company in the realm of my expertise and broad experience. I aspire to help your organization attain its goals by using my robust organizational skills, genuine passion for professional excellence, highly refined time management abilities and dynamic results-driven work ethic in fast paced multidisciplinary independent or team client-centric environments CORE COMPETENCIES & SKILLS

● Business Analysis, Strategic Planning, Customer Service, Hospitality Management, Research

● Restaurant Functions, Guest Services, Driving & Deliveries, Forklift Operations, Quality Control

● Budgeting, Costing, Estimation, Vendor Management, Business Development, Revenue Generation

● Sales and Marketing, Training, CRM, Transaction Analysis, Financial Analysis, Retail Banking

● Retail Operations, Stakeholder Management, Cashiering, General Labouring, Client Support

● Client Management, Process Planning, Forecasting, Coaching, Operations, Project Coordination CAREER HIGHLIGHTS

● Highly developed and proven creative, operational and results-driven abilities

● Refined leadership, negotiating and management skills empowered through years of experience

● Diligent and professionally cemented attention to detail in building client relationship skills, intricate ability to think outside the box

● Strong eye for identifying and resolving problems with viable solutions, inspiring leadership and building trust amongst fellow team members

● Meticulous and results-driven work ethic, whilst implementing strong developmental strategies at the workplace for cementing productivity and results

● Strong functional knowledge and proficiency in MS Word, Excel, Outlook, Access, Project, PowerPoint, Windows OS, Data Entry

● Valid Ontario ‘G’ Driver’s License with a clean driving abstract and reliable vehicle WORK EXPERIENCE

CHINA GARDEN,BRAMPTON,ON

Supervisor

January 2018-march2019

● Trained staff in job duties, sanitation and safety procedures

● Addressed customers' complaints or concerns

● Established methods to meet work schedules

● Food service counter attendant and food preparers Work Conditions and Physical Capabilities

● Ability to work in fast placed environment

● Fluent in dealing with tight deadlines

UBER CANADA, TORONTO, ON

Driver

May 2019 - Present

● Coordinated and monitored processes and functional procedures diligently per Uber protocols

● Diligently followed navigational directions from GPS and per preferences of customers

● Congenial mature and professional demeanor. Facilitated the building of a stronger and kinder community with positive social interactions

● Maintained quality driving service by following company policy and procedures

● Utilized critical thinking and expert communication to solve problems during irregular situations Achievements Snapshot

● Ensured safe picking up of passengers, transporting clients between destinations, while keeping vehicle in good condition

● Completed hundreds of trips with high current rating; known for being polite and courteous

● Dealt peacefully with unforeseen circumstances or delays with tact and patience

● Created Excel spreadsheet and maintained files to track mileage, maintenance, and misc expenses COVER TECH, TORONTO, ON

Forklift Operator / General Labour

January 2019 - February 2020

● Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely manner

● Performed routine forklift operations with safety, tact and diligence, while also providing timely general warehouse help through tasks and duties when needed

● Coordinated and managed multiple projects that support Operational Excellence

● Implemented and ensured compliance with all operating procedures, processes and policies Achievements Snapshot

● Coordinated routine communications with staff, internal departments, contractors in an empathetic, efficient and timely manner

● Maintained contact and followed up on problems that required special handling FILTRON, TORONTO, ON

Van Driver

January 2019 - February 2020

● Performed routine commercial driving duties, while changing chimney filters in downtown Toronto restaurants, as well as other surrounding cities

● Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passion

● Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion

● Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelines Achievements Snapshot

● Increased quality and efficiency through the continual application of robust and strong work ethic

● Exceeded targets, team goals and overall organizational objectives with strong drive and focus EDUCATION AND TRAINING

● Cambrian College

Diploma - Hospitality Management (January 2018 - December 2019) KEY PERSONAL STRENGTHS

● Highly developed and strong interpersonal skills, effective individualistic communication and coordination abilities within a dynamic and fast paced team environment

● Proven abilities in building and maintaining relationships with people in a proactive manner

● Successfully able to record, remember, and verbally communicate detailed information

● Robust and highly efficient problem solving, analytical and troubleshooting skills

● Meticulously organized and detail oriented, able to produce quality work under high pressure and time-sensitive scenarios or conditions

● Able to meet deadlines consistently through a proven track record of superb time management skills, cost effective approaches to operational functions and overall robust style of work REFERENCES AVAILABLE UPON REQUEST

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