Area of Focus: Product Management / Digital Media Specialist

Qualifications Profile

Creative thinker that transforms original ideas into tangible media formats. Multifaceted, results-driven, and dedicated professional offering exemplary aptitudes in product management, business process improvement, quality assurance with a specialty in digital media and arts. Known for adeptness in creating and implementing effective business strategies, identifying problems, and developing innovative solutions to increase company’s performance and productivity. Effective leader and facilitator, with excellent ability in leading and motivating cross-functional teams toward the fulfillment of organizations set-forth goals and objectives. Articulate communicator, combined with ability to cultivate positive working relationships with professional of all levels.

Functional Skills with Experience

Product Management Process Improvement

úPlayed a vital role in creating and improving process flows and resource materials for all functional areas of Health & Welfare (H&W) and Reimbursement Services (RS) product lines in the Human Capital Management industry

úExhibited strategic management and critical thinking skills in evaluating current processes, as well as formulating and implementing process improvements strategy

úPioneered the development of analytical dashboards and product status updates for senior leadership

úMade significant contributions in creating marketing collateral for products and services

úManaged the product steering committees for governance, communication management, and milestone approvals

úObserved strict compliance with the Unites States’ IRS, DOL, HHS, and Service Organization Controls Report (SOC1)

úAdministered system technology deployments and change management projects through the utilization of four-step tollgate process, including user acceptance testing (UAT) process and development of in-depth test case scenarios

úMade use of VOC in initiating client annual enrollment survey for initiatives of operational improvements

Digital Media

úMentored high school students in a TV studio environment, camera techniques, script writing, and video editing

úDeveloped students to be proficient in video editing, graphic arts, and motion graphics software including Final Cut X and Adobe products (Premiere Pro, After Effects, Photoshop, Illustrator)

úOperated Panasonic cameras using PEARL software to capture 8 live sessions concurrently at Cisco Live Events working with Panasonic Japan for real time updates to facial recognition software

úCreated motion graphics using PS and AE for annual live SPC awards show as an intern for the college

úWrote, directed, shot, edited, and animated multiple videos for personal YouTube channel

Business Administration and Office Management

úLed the creation and introduction of new inventory management methods

úDeveloped and implemented accounting policies and procedures, such as creating cost analysis, sales reports, budgets, and operating data

úManaged financial operations through the development of budget forecasts, operating and performance management plans, custom financial reports

úTook charge of all company finances, accounting, payroll, legal documents, and insurance forms for business entities for Dynabuild Construction and Gulf Coast Foam

úHeld responsibility in daily accounting activities such as accounts payable and receivables, as well as in managing and evaluating customer, vendor, and sales databases

Team Building and Interpersonal Collaboration

úRendered assistance to the Sales Teams on sales process, structure, and updates of resource documentation, such as marketing, proposals, request for proposal (RFP) templates, and trainings

úProvided effectual support with call center management and directors on data analytics, reporting, and process improvements

úClosely interfaced with the VP on budget management for revenue, costs, variances, and margins of product line

úOffered support with senior leadership in creating strategy on client retention and new revenue streams

úCultivated vendor and partner relationships for services to integrate with product line of business

Staff Training and Development

úFacilitated the ongoing training for 10 associates on all areas of jewelry sales business, including point-of-sale, database inventory control, security and loss prevention awareness, sales preparation, and selling philosophy

úThoroughly assessed the improvement of performance goals for sales employees

úCreated and improved training materials, as well as facilitating training and live meetings, regarding various topics in HCM

Work History with Accomplishments

Morneau Shepell Ltd., St. Petersburg, FL

Product Manager 2015–2017

Improved sales process for H&W line of business and created Standard Proposal documents

Designed and implemented operational efficiencies and initiatives along with business process improvements to increase service levels and margins

Ceridian HCM, Inc., St. Petersburg, FL

Senior Product Specialist 2014–2015

Service Consultant 2013–2014

Service Delivery Analyst 2012–2013

Case Management Specialist 2010–2012

Achieved the Making Great Happen Champion awards in 2011 and 2013 for significant and sustained performance

Consistently received promotion by demonstrating outstanding performance and professionalism

Applied keen attention to detail in conducting gap analysis on various processes and procedures, which brought significant ROI results for company

WMMC, Inc. DBA Dynabuild Construction, Clearwater, FL

Controller / Office Administration 2008–2009

Expertly handled operating costs and expenses down, which brought increase in return on investment (ROI) by 10%

Rogers & Hollands Jewelers, Traverse City and Grand Rapids, MI

Assistant Manager 2005–2007

Office Manager 2004–2005

Increased growth on store sales and revenue by exhibiting superior sales performance for three years in a row

Obtained promotion from office manager to assistant manager in 2005 for dedication in enhancing sales volumes and continual training

Won the Outstanding Inventory Award in 2004 of 93 stores by maintaining a perfect inventory throughout the entire year

Education

Associate of Science in Digital Arts & Video Production—May 2020

St. Petersburg College (SPC), Seminole, FL

Bachelor of Science in Business Management Information Systems—May 2003

Oakland University, Rochester, MI

Coursework in Management Information Systems

Kettering University, Flint, MI

Professional Development

Trainings:

Business Process Management Systems (Six Sigma) —December 2011

Certification:

Florida Responsible Vendor Alcohol Certification—February 2020

Adobe Photoshop & Premiere Pro CC Certified Associate—May 2018

Digital Media/Multimedia Foundations Certification, St. Petersburg College—May 2018

Notary Public, State of FL - Commission expires November 2024

Affiliation

Sergeant at Arms W.A.V.E. Club, St. Petersburg College, Seminole, FL

Brotherhood Chairman Sigma Chi Fraternity, Zeta Theta Chapter

Activities

Digital Media Mentor Pinellas County Schools, FL—November 2018 to March 2019

Volunteer Museum of Science and Industry (MOSI), Tampa, FL

Remote Camera Operator Cisco Live Event, Orlando, FL & San Diego, CA—June 2018 & June 2019

Technical Skills

Microsoft Office Applications: Word, Excel, PowerPoint, Visio, Outlook and Dynamics Adobe Creative Suite: Photoshop, Illustrator, InDesign, Premiere Pro, Audition, After Effects, Dreamweaver Final Cut X HTML, CSS Beyond Compare SharePoint

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