*

THEOPHILUS BROWN

Manalapan, NJ *****

adju0w@r.postjobfree.com

848-***-****

A professional and well-practiced professional searching for a Bellman position owing to professional attitude and appearance together with a strong background in providing exceptional customer services in a hospitality environment. WORK EXPERIENCE

Housekeeping Houseman/Bellman

Sigma Hospitality – Warminster, PA

September 2020 – Present

• At multiple hotels, clean and maintain designated areas including, but not limited to restrooms, public areas, offices and hotel perimeter

• Stock and maintain supply rooms, as needed.

• Answer guest requests.

• Keep hallways, stairways clean and clear at all times.

• Assist room attendants when needed.

• Vacuuming lobby area and guest floors.

• Clean pool area ensuring floor is non slippery using proper floor machine, delivering towels, making sure furniture was set properly.

• Clean fitness center wiping down machines and equipment, sweeping, and moping gym floor, ensuring equipment is sanitized and put back in proper place for the next guest, delivering fresh towels and removing soiled ones using proper safety methods.

• Change trash around hotel, dusting/sanitizing high and low.

• Greeted arriving guests and assisted with their luggage.

• Escorted guests to their rooms, explaining the room and hotel amenities.

• Any other duties as needed

Bell Captain

Wave Resort - Long Branch, NJ

May 2019 to August 2019

• Greeted arriving guests and assisted with their luggage.

• Escorted guests to their rooms, explaining the room and hotel amenities.

• Delivered luggage, messages, faxes, packages to guests and undertook various other requests in order to ensure their comfort and satisfaction.

• Transported departing guests’ luggage from the room to the lobby, ensuring that the guest had verified that all luggage had been accounted for.

• Ensured that luggage had been stored safely according to prescribed procedures.

• Provided gracious, attentive, and friendly service. 2

Bell Captain

Berkeley Ocean Front Hotel - Asbury Park, NJ

July 2015 to April 2019

• Provided the pivotal first impression, setting the tone for the guest experience by extending a genuinely friendly welcome to arriving guests.

• Helped with doors and guide guests to the front desk, assist guests to their rooms.

• Assisted in unloading guests' luggage, and rooming of guests' luggage in bell closet for subsequent retrieval.

• Pitched in; Helped guests with special requests, room deliveries, and transportation arrangements when the need arose.

• Also, when requested, was responsible for the handling of parking and retrieving of guest's automobiles in a safe, quick and efficient manner.

• Answered questions and gave accurate information regarding outlet hours, other hotel services, directions to local attractions, etc.

Hospitality Associate

Cosmopolitan Staffing Services - Bridgewater, NJ

May 2015 to September 2015

• Break down and remove tables and chairs from events.

• Remove debris from banquet venue before setting up new layout.

• Address customer needs promptly.

• Clear spills, food and dishes from tables.

• Follow safety and sanitation policies.

• Ensure banquet venue is set up properly for events

• Drape tables, arrange silverware, fold napkins and set centerpieces.

• Maintained traffic control, ensuring fire lanes were kept clear. Hospitality Associate

Olympus Management, Inc - New Brunswick, NJ

September 2012 – April 2015

• Provided the pivotal first impression, setting the tone for the guest experience by extending a genuinely friendly welcome to arriving guests.

• Helped with doors and guide guests to the front desk, assist guests to their rooms.

• Assisted in unloading guests' luggage, and rooming of guests' luggage in bell closet for subsequent retrieval.

• Pitched in; Helped guests with special requests, room deliveries, and transportation arrangements when the need arises.

• Also, when requested, was responsible for the handling of parking and retrieving of guest's automobiles in a safe, quick and efficient manner.

Summer Associate

H2B Program, Ocean Place Resort & Spa - Long Branch, NJ May 2011 to September 2012

• Assisted in purchasing, receiving, storing and distributing of hotel goods.

• Processed requisitions and ensured that all articles reached their destination immediately.

• Assisted with Food and Beverage controls through turnover, inventories and maintaining par stock levels in accordance with hotel business levels; carried out monthly inventories; accepted and closed control of all incoming goods in respect of volume and quantity.

• Ensured tidiness and cleanliness of storeroom, 2 large, walk-in refrigerators and 6 large, walk-in freezers.

• Carried out the set-up and break-down of tables, chairs and other equipment for hotel functions.

• Drape tables, arrange silverware, fold napkins and set centerpieces.

• Greet guests as they arrive and welcome them in.

• Assist guests with luggage when checking in and checking out.

• Inform guests of the hotel's procedures and policies and provide pertinent information on changes.

• Deliver items to guestrooms and run errands at guests' request. 3

Summer Associate

H2B Program, Ocean Creek Hotel - Myrtle Beach, SC

June 2007 – October 2007

• Provided the pivotal first impression, setting the tone for the guest experience by extending a genuinely friendly welcome to arriving guests.

• Helped with doors and guide guests to the front desk, assist guests to their rooms.

• Assisted in unloading guests' luggage, and rooming of guests' luggage in bell closet for subsequent retrieval.

• Pitched in; Helped guests with special requests, room deliveries, and transportation arrangements when the need arises.

• Also, when requested, was responsible for the handling of parking and retrieving of guest's automobiles in a safe, quick and efficient manner.

• Answered questions and gave accurate information regarding outlet hours, other hotel services, directions to local attractions, etc.

Summer Associate (Main Gate Greeter, Turndown Attendant) H2B Program, Enchantment Resort - Sedona, AZ

November 2006 to April 2007

• Acknowledged the guest with a warm & sincere greeting.

• Provided clear and concise directions to guests.

• Performed routine turndown services in guest rooms, including emptying trash; removing used room service items, replacing used glasses, towels, paper products and amenities; wiping bathroom surfaces; removing bed covers; turning down bed linens; providing chocolates and special amenities; closing shutters; turning on bedside light; turning on radio to classical station; and cleaning ashtrays.

Assistant Store Manager

Value Supermarket – St. Ann Jamaica WI

February 2006 to August 2006

• Ensured proper stock rotation.

• Received and issued stock.

• Assisted with purchasing.

• Reported on all transactions.

Cost Controller/Receivables Clerk

Sandals Grande Riviera Beach & Villa Golf Resort, Ocho Rios, Jamaica WI November 2002 – March 2003

• Ensured proper stock rotation.

• Received and issued stock.

• Assisted with purchasing.

• Reported on all transactions

Cost Control/Receivable Clerk, Storekeeper

Superclubs Trelawny Beach Hotel, Falmouth, Jamaica WI February 1997 – November 2002

• Ensured proper stock rotation; received and issued stock; assisted with purchasing; reported on all transactions 4

EDUCATION

Secondary School Certificate

Brown's Town Community College

1993 to 1994

High School Diploma

Marcus Garvey Technical High School

1987 to 1992

SKILLS

• Unwavering commitment to customer service, with the ability to build productive relationships, take ownership of customer needs and fully resolve complex issues creatively to create a positive experience for the customer.

• Ability to listen attentively and use tact and diplomacy to find common ground and achieve win-win results.

• Ability to make customers feel valued, welcomed and accepted by treating them with respect and courteousness, while having patience and understanding their mindset.

• Ability to quickly understand and interpret customers' needs and wants and thoroughly research and investigate issues that concern customers.

Contact this candidate