Customer Service Sales

Michael L. Terrell

Memphis, TN

901-***-**** • *********@***.***

LOGISTICS COORDINATOR

Logistics professional with extensive experience supporting tactical freight execution activities within one of the world's premier biopharmaceutical companies. Earned career reputation for increasing productivity, reducing transportation costs, facilitating high volume orders and guiding team members in all areas of responsibilities. Results driven colleague focused on thriving in demanding environments using strong analytical and organizational skills. Core strengths include: Leadership Staff Training

Customer Focus System Enhancements

Transportation Scheduling Process Improvement

Service Delivery Quick Problem Resolution

Cross- functional Communication Initiative / Strong Work Ethic PROFESSIONAL EXPERIENCE

Pfizer Inc., Memphis, TN

Memphis Logistics Center

Workforce Coordinator, 2011 - 2019

Manage workflow of production for entire warehouse.

• Coordinate with customer service on all special handling of orders.

• Attend daily meetings with department leads to discuss priorities and staff requirements.

• Release all orders to each department to maintain the flow of production.

• Build truck loads in TMS based on cost of product and weight restrictions.

• Monitor climate conditions across U.S. to comply with product shipping specifications and restrictions.

• Implement system changes to increase productivity, and process improvements that reduced transportation costs by $3M per year.

• Provided support with the integration of the SAP system.

• Participate on the Safety Team by performing Target Zero Behavioral Audits, compile findings, and report to Environmental Health and Safety. Maintained Volunteer Protection Program status.

• Participate on the 1st Responder Team by responding to health and safety crisis issues as needed, maintaining First Aid room and 1st Responder team kits. 3rd Shift Inventory Coordinator, 2006 - 2011

Support inventory requirements and late night shipping/receiving.

• Guided and motivated team of 15 people to replenish inventory and perform an average 1000 cycle counts daily.

• Investigate and resolve discrepancies in cycle counts.

• Identified and pulled expired inventory for destruction.

• Replenished inventory in Trade, Starters, and Greenstone to maintain production requirements.

• Received late night deliveries. Loaded late night shipments.

• Released 5,000+ SPR orders, pick, and ship confirm nightly. 2nd Shift Literature Order Assembly Coordinator, 2004-2006 Guided and motivated team of 50 team members (Pfizer and contingent staff) to fulfill sales and marketing product requirements.

• Ensured timely fulfillment of sales and marketing orders, maintained daily metrics, and dated order reports.

• Liaison with business technology to develop system upgrades and changes to improve production.

• Assisted in the development and accomplishment of department goals.

• Served on Lit Pick, Pack, Ship Continuous Improvement team.

• Awarded “Walking the Talk” for resolving RCS and DCS issues, and closing SPB/SPO orders.

• Awarded “Values in Practice” for envisioning hold screen that assists customers receive perfect orders, and input to sorter controls project.

Trade Order Fulfilment Coordinator, 1997-2004

Guided and motivated team of 22 colleagues that performed fulfilling orders of pharmaceutical products.

• Maintained two pick-to-light lines, two case pick lines, staging area for shipments, and conveyor system.

• Engaged with customer service for overnight and emergency orders, special customer requirements, and cancellations.

• Coordinated successful product launches ensuring products were picked and shipped for on-time delivery to market:

• 8,000 shipments for Viagra launch.

• 15,000 shipments for Celebrex.

• Supported five mergers/acquisitions by integrating products into system and processes

• Consulted startup warehouses in Parsippany, NJ and Reno, NV:

• Profiling products and pick procedures.

• Trained leadership and colleagues.

• Assisted business technology with troubleshooting AS400 system issues. Logistics Associate, 1995 - 1997

Picked orders to specifications, and restocked inventory as needed using forklifts. Released orders for department keeping orders on-time. Served as backup coordinator. Filled wholesale orders by case pick, and participated in successful product launch.

TRAINING

Right 1st Time, Method One, CGMP (Current Good Manufacturing Practices) CERTIFICATIONS

Forklift, CFR Transportations of Hazardous Materials, CPR & First Aid SYSTEMS

SAP, TMS, AS400 (RCS), Microsoft Office, DCS (Pick-to-Light)

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