Mohammad Akhtar

Fort Mill, SC

803-***-****

Product Owner/Manager Scrum Master Agilist

Agile Coach

adjttf@r.postjobfree.com

Summary

Committed Agilist with a total of 24+ of IT experience and Certified SAFe 5 Scrum Master of 8+ years who possess business analytical skills as a Product Owner in delivering processes and software development with high performing Agile teams. I am an Expert in stakeholder requirement gathering, functional requirement, task prioritization, risk management, workflow optimization and team management

Skills

●Experienced Agilist, Scrum Master and Product Owner/Manager trained with Waterfall and Agile methodologies

●Agile Tools: Jira, Jira Align, Confluence, Trello, TFS/Azure DevOps

●Metrics tracking with Burndown, Velocity and Cumulative flow diagrams and Presentation skills

●Requirements gathering for Business and Technical teams

●Knowledge of Agile techniques XP, Kanban, FDD/ATDD/TDD/BDD practices

●Strong understanding of SDLC and software process management

●Excellent Interpersonal Skills that creates cadence

●Coaching the team with Agile and SCRUM methodologies

●Creating, defining and grooming INVEST and SMART User Stories against scope development and Backlog Management

●Effective customer and stakeholders communication

●Managing Projects timelines with prioritization and urgency

●Root Cause Analysis in retrospective to improve team performance

●Environments: Java, REST API’s, .NET, Angular JS, SOAP Web Services, XML, SQL, Python, ERP, SharePoint, SalesForce CRM

●Industry Experience: Government, Financial Services, Insurance, Industrial, Service Providers, Packaging, Supply Chain Management, Retail

Experience

Sr. Scrum Master/Senior Product Manager/ Sysco 03/2018 - 11/2020

●Managed multiple distributed teams of 20 members in a collaborative Agile Project Management environment to gather requirements and define SOW and prioritized feature development and enhancements based on Epic.

●Facilitated DSU, removed impediments, prepared presentations for demos, retrospective as learning and improvement events and celebrated team ceremonies that created the team alignment.

●Provided metrics through Agile tools for sprint burn-up and burn-down, estimating team velocity that improved transparency towards product roadmap.

●Promoted empowerment by promoting task ownership in my Scrum team that encouraged a sustainable pace and team adoption of delivering high quality projects and appreciation and respect for each other's tasks.

●Managed the team through effective communication throughout the sprints in development and meeting service level agreements through the integration phases that also gained enterprise savings over 11% and assisted effective planning for future Program Increments.

●Delivered on continuous development and integration on sprints related variances with the Agile team and technical stakeholders to relative sprints that improved customer engagement substantially and resulted in average time to deliver the features by 15%.

Sr. Scrum Master/Business Project Lead / Paymetric 01/2014 - 02/2018

●Implemented agile methodologies that produced continuous improvement using a Scrum framework throughout software development practices for 2 teams of total 11 Agile members.

●Led planning, iteration, reviews, daily scrums, retrospectives and continuous testing of teams sprint velocity resulting in continuous Features delivery with the team.

●Served as a main point of contact to drive effective communication throughout all project phases reducing costs and effective software integrations.

●Coached the teams on the Agile processes in supporting the dependencies in a cross functional team that resulted in taking complete ownership with dedication that promoted accountability and ease.

●Developed and refined continuous product feature requirements for software development and rapid deployments resulting in delivering 95% sprint completions on time.

●Partnered with other Product Managers to evaluate the product roadmap to identify Features for development and identify “definition of done” for each feature

●Participated actively in all ART activities for the Program Increment with my teams and regular Scrum of Scrums meetings

●Gather and analyze requirements, developed cases, epics, features and prioritized stories to align development with product strategy

●Produced UML, Brainstorming, BRD to FRD, data mapping diagrams

●Assisted Quality Assurance teams to identify test cases for automated testing

●Coordinated with business customers to conduct product integration testing

●Established a communication schedule to update stakeholders in the organization on the progress of sprints

Sr. Business Analyst/Project Manager / Stewart Title 08/2010 - 11/2013

●Gather business requirements and create technical requirements for the development team.

●Analyzed requirements from system/client users to formulate the scope and objectives of the project.

●Provided recommendations for improving Enterprise Service Bus architecture.

●Performed Scrum Master duties and facilitated sprint planning, daily scrums, retrospectives and software demos.

●Directed and lead development team from project initiation through the delivery of the final product.

●Prepared flow charts, models, procedures and conduct feasibility studies to design possible system solutions and document system modifications.

●Developed system test cases and facilitates issue resolution.

●Analyzed testing results to ensure the system meets user needs.

●Guided testers (QA Team) and analyze testing results to ensure the system meets end client needs.

●Investigated resolve and escalate problems and developed recommendations for resolution.

●Analyzed possible solutions using technical experience, judgement and precedents.

●Explained complex and/or sensitive information in a straightforward manner.

●Worked with external stakeholders and internal team members to understand and investigate feedback into the service/function/product provided.

●Prepared detailed specifications and performed other duties as assigned by management.

●Performed testing, debugging and installation activities as necessary.

●Developed and maintained system manuals to assist the L3 with the ongoing operation, maintenance, and development of the system.

●Worked with end users to clarify current operating procedures.

●Participated in cross-functional projects and lead project work stream.

●Recommended best practices to improve processes and client onboarding business unit productivity increased by 32%

Network Manager / Xerox Corporation 01/2004 - 05/2010

●Served and led the team of engineers as an engineer and project manager all over the globe for design and implementations of the projects.

●Also collaborated with the other project management teams with ERP application deployments to completion.

●Strategize the inside Sales teams and Partner channels with training and prioritize sales leads to create collaboration between teams to meet organizational goals.

●Architecture LAN/WAN./Security solution and provided support for Cisco, Juniper, Checkpoint and F5 product solutions for the ERP application unit that managed large enterprises.

●Demonstrated success with complete life cycle inventory management including inventory tracking through procurement, deployment, operations, decommissioning, and disposal.

●Demonstrated knowledge and created standards and operations to include planning, installation, maintenance, and management.

●Consulted sales teams to propose the solutions to sell Xerox and other network vendor products and services that improved the business unit sales from 300M to over 721M.

Senior Network Engineer / County of Santa Clara/ 05/2001 - 01/2004

●Served the government organization units for ensuring the full functionality and LAN/WAN engineering/ architecture, implementation and management of robust Infrastructure, Data Center, Security solutions.

●Partnered with other Senior Engineers / Architects / Software development teams to develop, support, manage and document a wide range of projects.

●Serve as a team leader, who is also available to fully participate with other team members in engineering, functioned as an engineer and a coach.

Network Consultant / Unitek 09/1999 - 05/2001

●Assisted in Pre/Post sales teams from a technical standpoint.

●Consulted teams in software development solutions.

●Served as a main technical resource on sales calls and answered/ educated the customer on issues ranging from features, specifications and functionality to implementation.

●For network and security solutions.

●Worked as a Network lead with designing, testing, documenting, and deploying new network technologies.

●Trained enterprise team on vendor products such as Cisco and Juniper routers, switches and firewalls that increased the teams capacity to take more projects.

Education and Training

●Capella University - Minneapolis, MN 05/2005 Master of Science Information Technology

●Southern Methodist University, Dallas, TX 12/1999 Architecture and Design

●NED 05/1996 Bachelor of Science: Electrical Engineering

Certifications

●Certified SAFe 5 Scrum Master

●Certified SAFe 5 Agilist

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