September **** to September ****

August **** to September 2020

March 2003 to August 2008

LaTonya Jackson

Summary

Insightful and dedicated with exceptional customer service, time management and problem-solving abilities. Extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement. Skills

Microsoft Word

Microsoft Office

Microsoft Outlook

Microsoft Teams

Willingness to Learn

Organizational Skills

Exceptional Customer Service

Analytical Skills

Data Entry

Experience

BCD TRAVEL

Team Lead /Virtual Senior Travel Consultant

Southfield, MI

Booking Accommodating travel arrangements for various companies; Current Position - Lead Agent - Apollo Flex Team.

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Hawthorn Suites By Wyndham

Front Desk Consultant

Greensboro, NC

Drafted and maintained incident reports, daily activity logs and other documents requested by management.

Completed end-of-day reporting and balanced registers to maintain financial accuracy. Facilitated front desk operations for busy high-volume hotel. BCD TRAVEL, World Travel BTI

SENIOR TRAVEL CONSULTANT / VIP AGENT

Dulles, VA

Booking Domestic / International Travel Accommodations Onsite. Executive VIP Desk, Private Company Shuttle and Assist with the CEO Travel as needed. Advising clients with the most cost effective rates for traveling on business within their company policy.

Thomasville, NC 27360 - 336-***-**** (C) - adjtrr@r.postjobfree.com August 1999 to April 2003

July 1998 to July 1999

May 1997 to July 1999

February 1995 to July 1997

August 1990 to November 1994

Providing Exceptional Customer Support, Assisting in Group Bookings and Visa Passport Assistance. CARLSON WAGONLIT TRAVEL

TRAVEL AGENT / SENIOR TRAVEL CONSULTANT

Atlanta, GA

Responsible for booking Domestic / International travel accommodations. Maintained a high level of Customer Support.

Troubleshooting account specifics, processing tickets, and management duties. Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. TRANSCEND SERVICES

CLERICAL SUPPORT

Atlanta, GA

Responsible for Receiving/Distributing Medical Record for off-site coding. Assist Manager with daily reports, managed summaries, and handled contact information needed to code / transcribe documents.

Prepared packages for shipment by generating invoices and setting up courier deliveries. Coordinated and maintained file management system for digital and analog files. Answered incoming telephone calls, questions and client inquiries. AIRTOUCH CELLULAR

CUSTOMER SERVICE / SALES SUPPORT REPRESENTATIVE

ATLANTA, GA

Answering incoming customer inquire via ACD, addressing customer issues, equipment billing, assuring that market quality standards are met.

Troubleshooting technical issues, minor programming to phones and researched issues to achieve first call resolution.

Assisted with sales for new cellular phone service. DUNN COMMUNICATIONS

NIGHT SUPERVISOR

ATLANTA, GA

Developed training tools to optimize representation for 24 Hour Answering Service Responsible for monitoring calls to maintain customer support levels. Participated in management training programs and conducted new hire training when needed. Addressed customers' concerns and questions and handled complaints. West wood Health and Rehabilitation

Medical Records Clerk

Archdale, NC

Managing Patient Health files

Collecting Medical Records data and filing important documents. Assisted in event coordinating activities and meal preparation. CNA Internship and learning process and procedures assisting patients. Pulled patient charts for upcoming appointments.

October 1994

August 1996

Education and Training

Thomasville High School

High School Diploma

Thomasville, NC

Major in General Academics

Bauder College

Associate of Arts: Fashion Merchandising / Modeling Minor Atlanta, GA

Activities and Honors

Top Sales

Customer Service Representative of the Month

Travel School Training

Management Skills

Circle of Excellence Award

Exceptional Customer Service

Leadership Honors

Team Player Acknowledgement

References

References Available Upon Request

Contact this candidate