Post Job Free

Resume

Sign in

Manager Customer Care

Location:
Grapevine, TX
Salary:
$110,000
Posted:
January 30, 2021

Contact this candidate

Resume:

Highly dedicated professional with solid experience in purchasing, customer service, management, cost control and accounting. Able to work efficiently in a team environment or alone, develop strong relationships with trade partners, and complete projects with accuracy and timeliness.

• Cost Management • Bidding • Negotiations • Communication • Estimating • Forecasting • Contract Management • Trade Sourcing • Leadership Skills • Analytical • Team Building • Training and Development

• Problem Solving • Fluent in Spanish

Computer Skills: Proficient in Microsoft Word Applications, Slack, EV2 (web based), Timberline, Brix (web based), Hyphen Solutions, JDEdwards AS400, BuilderTrend, Wrike, XERO, and Builder 360

Career Experience

Dooley Developments – Dallas, TX Director of Purchasing October 2019 – October 2020

• Member of startup team in helping the owner set up purchasing strategies for Dooley Homes.

• Selected system for color selections and assisting marketing and sales bring to fruition.

• Reviewed Costs in Dallas and Austin to achieve cost savings with existing projects.

• Bridged the gap between current trade partners and general contractors to keep projects moving.

• Implemented and developed Builder Trend structure for purchasing department.

• Mentored other employees with the single-family homebuilding process.

• Reduce Variances by managing bids and estimates.

• Developed strong relationships with trade partners (existing and potential).

Union Main Homes – Dallas, TX Director of Purchasing May 2018 – October 2019

• Member of startup team in helping the owner set up departments for Union Main Homes.

• Implemented and Developed the Brix purchasing and structure to capture the cost, direct reporting, and purchase orders.

• Integrated Purchasing systems to Hyphen Solutions the company’s construction scheduling software.

• Reduce Variances by managing bids and estimates.

• Specified products, including product research.

• Assisted CFO with finance and accounting templates into Brix System.

• Developed and Implemented the processes and procedures for the purchasing department.

• Implemented Purchasing and Sales Brix system for whole company.

• Sourced and Identified trade partners accordingly.

• Created strong relationships with National Contracts to maximize rebates.

• Provided leadership and training to team and new employees.

PSW Real Estate – Dallas, TX Purchasing Manager July 2015 – May 2018

• Assisted with the purchasing and accounting system transition from Buildtopia to NewStar Enterprise and Hyphen Solutions.

• Identified trade needs for PSW & source accordingly.

• Specified products, including product research.

• Bid/Analyzd/Qualifed/Negotiated/Awarded contracts with Trade Partners.

• Managed contracts and estimates to reduce variances.

• Negotiate national and/or regional accounts along with rebate management from vendors and providers.

• Reconcile division feedback on bid awards and receive sign off.

• Ensure timely input of contracts, scopes, plans, and other necessary documents into the company’s software system.

• Ensure all tasks critical to field production take place in an orderly and timely manner.

• Trade Payment research as needed.

Standard Pacific Homes - Dallas, TX Purchasing Manager October 2012-July 2015

• Submit, review, negotiate bids, and analyze budgets for materials and labor.

• Provide thorough analysis of blueprints.

• Recommend products and alternatives options and design improvements to sales team and architects/engineers.

• Maintain knowledge of products, product resources, and government regulations.

• Gain and maintain trade relationships with local and national trade partners.

• Develop committed quantity and cost estimates for both new product development and non-standard options.

• Collaborate with construction and customer care to ensure scopes of work are clearly understood and adhered to by trade partners.

• Work with land department team to validate new project direct cost forecasting.

• Manage pro-formas, maintains budgets and provide monthly/quarterly budget updates/reports

• Assist the finance department with PO and budget research.

• Ensure accurate and timely POs are submitted to builders and trade partners.

• Mentor and train purchasing personnel.

Cheldan Homes - Fort Worth, TX Purchasing Manager October 2010-June 2012

• System administration: modified and maintained Builder360.

• Oversaw the accounts payable process.

• Lead and develop a small staff of purchasing and accounting personnel.

• Researched and approved invoices.

• Reviewed and modify change orders and contracts to create accurate budgets.

• Served as a liaison for between the vendors and construction/sales managers.

• Estimated and reviewed materials needed on new and existing plans.

• Submitted, reviewed, negotiated bids, and analyzed budgets for materials and labor.

• Managed the Construction in Progress matrix for PO creating in a timely manner.

• Kept Controller and other team members apprised of issues and opportunities through timely communication.

• Supported all departments with purchasing and accounting services

American Legend Homes - Dallas, TX Assistant P&E Manager April 2008-October 2010

Centex Homes - Dallas, TX January 2006 – April 2008

Assistant P&E Manager January 2007 – April 2008

Lead Estimator October 2006 – January 2007

Estimator I&II January 2006 – October 2006

Education

Texas Tech University (August 2012) Lubbock, TX

Masters in Business Administration

Leadership Certificate

Texas A&M University (Dec. 2005) College Station, TX

Bachelor of Science in Agricultural Leadership, Education and Communications – Emphasis: Construction Science

Minor in Business

Internships

Centex Homes Dallas, TX May 2005 – December 2005

Perry Homes Houston, TX January 2005 – May 2005



Contact this candidate