Murali Swarna, CSM, PMI-ACP

Rancho Cucamonga adjtou@r.postjobfree.com 909-***-**** www.linkedin.com/in/muraliprof

Professional summary

Accomplished agile software quality assurance leader with a successful track record of implementing quality software systems. Skilled in leading fast-paced scrum teams collaboratively and working with cross-functional teams delivering exceptional quality solutions. Strive to continuously improve the process, methods, adoption of tools and technology in order to improve quality of software solutions. Experienced in HCM and ERP solutions delivery.

Key Competencies

Software Quality Assurance Project Management Scrum Master Agile Transformation

Servant Leadership Negotiation Collaboration Innovation Performance

Web based systems stack Desktop, Mobile, Cloud applications Systems integration Application Programing Interface (API)

Test Automation Continuation Integration / Delivery (CI/CD)

Microsoft Project Application Life Cycle Management tools Confluence, JIRA

HCM (HR, Payroll, Tax, Payments) Financial services Healthcare Power utility Insurance

Education and professional affiliations

Bachelor of Technology (Engineering in electronics and Communication)

Agile Certified Practitioner (PMI-ACP)

Certified Scrum Master (CSM) – 7 years

CSTE, CSQA, CQA – 11 years

Membership chair – Southern California Quality assurance association – Inland Empire chapter (SCQAA-IE)

Membership chair – Toast masters club

Volunteer – Southern California Technology Association conference (SoTec)

Director – ADP scrum masters forum

Employment history

Company

Role

Duration

ADP

Principal QA engineer

2007 – Till date

Kaiser Permanente

Functional Test Manager/Lead

01/2005 – 01/2007

Balboa Life & Casualty

Lead QA Analyst

04/2004 – 01/2005

Work History

Automatic Data Processing (ADP) Principal QA Engineer / Scrum master 01/2007 – till date

Leading enterprise money movement application as Quality assurance lead and Scrum master. Money movement application is part of highly integrated ecosystem of ADP applications involving multitude of technologies.

Key responsibilities:

Lead agile scrum teams as quality assurance Lead and scrum master

Review development artifacts (User stories, Requirements, Designs and Use cases) to understand the changes and system impacts

Provide level of effort estimates for QA and support activities for Business cases and system enhancements

Develop Test Plans, Test strategies and test cases and automated tests

Execute System, integration and end to end testing of manual and automated tests

Work with cross functional teams for successful execution of testing and delivering value outcomes to business teams

Help business teams by engaging them and assist in developing UAT test plans, scenarios and knowledge transfer

Develop QA processes, policies, procedures and best practices

Lead, coach and mentor QA engineers at onsite and offshore

Plan resource capacity, allocate resources to projects and manage the budgets

Track software quality metrics such as Defect density, Quality index, percentage of automation, root cause analysis etc. and derive action plans for continuous improvement

Drive Innovation to improve the testing process and test automation

Identify and build test tools and identify automation opportunities to automate data creation and accelerate manual testing

Monitor quality in development, testing phases and take corrective measures to contain quality.

Align with management to achieve quality, department and company goals

Conduct scrum ceremonies – Stand-up, Grooming, Sprint planning, Release planning, Sprint demos and Retrospectives

Gather requirements and create user stories

Assisting with internal and external communication, improving transparency, and radiating information

Coach team to higher levels of maturity and performance, at a pace that is sustainable and comfortable for the team and organization

Work with product Director, Senior leadership and other cross-functional and shared service teams to plan the releases, maintain the project plans and implement releases

Key achievements:

Created quality assurance framework with set of process governance, audit process and templates

Designed and developed a centralized test data creation tool which saved 20 mins of testers time each time any test executed. This has resulted in $250,000 annualized savings to the organization.

Improved quality index of scrum teams by 20% within two years from 70% to 90%.

Implemented Test driven development process to shift left the defects and shortened the testing cycle

Applications Environment: SAP, Mainframe, Java portal applications, REST API interfaces (REST, JSON),, Web services, AWS, Oracle, SQL, XML, Kafka messaging, Postman, JIRA, Rally, HP ALM, HP UFT, Jenkins, Selenium, JMeter, oAuth Framework, Payrolls, Taxes, Garnishment services, Money Movement, Banking (RTP, ACH, Wire, SameDay ACH, Card Payments, Paypal, Hyperwallet, SWIFT and ConnectDirect)

Kaiser Permanente Functional Test Lead 01/2005 - 01/2007

Managed and led Systems testing team of Membership application (Foundation systems)

Key responsibilities:

Managed day-to-day testing activities

Managed budget and resources

Vendor Management, resource allocation and reservations

Planned test activities and resources for Large scale projects/releases

Supported testing goals of different projects

Participated in joint application development (JAD) sessions

Attended monthly meetings with user groups, development and release management

Managed release review sessions with Business users

Contributed to Foundation systems release calendar planning sessions

Created test strategy and test plan documents

Plan testing milestones and communicate project testing status to stake holders

Monitored the budget of each project and requested additional funding as necessary

Developed team roles and responsibilities, assign work

Performed Defect analysis using Pareto Chart and Cause & Effect diagram

Identified process improvement opportunities and communicated to the management.

Conducted lessons learned meetings and implement the findings for each release.

Estimated level of effort and create LOEs and SOWs documents.

Mentoring team members and arrange the training sessions to the team.

Key achievements:

Delivered Enterprise Testing Services (ETS) Comprehensive Delivery Process (CDP) document which is a standards and process documentation

Implemented Pareto analysis process to identify root causes and defect pattern

Implemented traceability matrix in HP ALM

Applications Environment: Mainframe, Cool:Gen, COBOL, CICS, JCL, DB2, MQ, HP ALM, Interfaces

Balboa Life & Casualty Lead QA Analyst 04/04 – 01/05

Roles/responsibilities/achievements:

Worked on lender forced insurance systems

Lead SIEBEL and Web portal application projects

Developed test plan, test conditions & test scripts

Participated in project meetings and reported the test status to stakeholders

Developed estimates, test schedule and assign the tasks to test team

Developed automated test scripts using Mercury Quick test professional tool

Executed the functional & regression test scripts on Siebel Application and Web Portals

Defect Management. Communicate defect report to stake holders

Co-ordinated UAT testing with business unit

Certified code to deploy into production

Conducted lessons learned meetings and implement the findings

Mentored QA team members

Tools used MS Project, Test Director, Mercury Quick test professional and VISIO

Applications Environment: SIEBEL Visual Studio, SQL Server, WRQ, FileNet, Xtreme.

Skills

Industry: HCM, Financial services, Money movement, Banking, Cash Management, Health care, Utilities

Automation/Test Tools: Postman, Selenium, Jenkins, Cucumber, QTP/UFT, Rally, HP ALM, TOAD.

Languages: ABAP, SQL, Java, Java Script, Python, VB .Net, VB Script, XML, C, C++, COBOL

ERP/CRM: SAP, SIEBEL

Misc. Technologies: AWS, Kafka, API/Web Services, API Gateway, MuleSoft, oAuth Framework, MQ Series

Databases: Oracle, DB2, SQL Server, MS Access

Other Tools: MS Project, Confluence, JIRA, Docker, Platinum Product, IBM DB2 Tool, SPUFI

Trainings

Graduated in ADP Leadership Program (2014)

Agile scrum training (ADP)

PMI training (PMI – Orange County)

Visual Basic .net & SQL Server (Mt. Sac College, Walnut)

Programming in Java (Mt. Sac College, Walnut)

Legal residence status: US Citizen

Contact this candidate