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Customer Care Executive

Location:
Mumbai, Maharashtra, India
Posted:
January 30, 2021

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Resume:

CURRICULUM VITAE

CAREER OBJECTIVE To secure a challenging position using my interpersonal

skills effeciently.Aiming to be associated with a progressive

organization that gives me to update my knowledge and

skills in accordance with the latest trends and to be a part

of the team that dynamically works for the growth of the

organization and gain satisfaction.

PERSONAL DETAILS

1 Name : - Ashish Ashok Ghosalkar

2 Add : - Jai Hind Society,Road No – 33,Sawarkar Nagar,Wagle

Estate, Thane -W- 400604.

.

3 Date of Birth : - 22nd May 1983

4 Marital Status : - Married

5 Nationality : - Indian

6 Mobile No : - 797-***-****

7 Languages Known : - English,Hindi & Marathi

8 E-mail Add : - adjtez@r.postjobfree.com

Work Experience

1 Worked with convergys India services ltd for 4 yrs as a Adnin & Transport Executive.

Responsibilities (Transport)

1.Escalations

Mails are replied on daily basis and regular follow-up is done to close the query.

Meeting employees to understand their concerns better for the right resolution.

2.Efficiency

Meeting with drivers of the vehicles delayed, to brief them and also to make them understand the importance of business impact due to this.

Daily briefing to outsource team and vendor staff to improve performance.

Meeting site in charge from vendors to ensure adequate vehicle deployment and staffing.

Random calls are made to employees while they are availing transport to get the instant feedback which helps to improve the quality.

3.Routine Activities

Monitoring preparation of Pick Up sheets and Drop Sheets via Software and error checking and necessary corrections.

Monitoring Pick Up follow up and Drop Deployment done to ensure maximum on time arrival and Drop departure achieved.

Taking Vehicle fleet count on weekly basis.

Looking after cafeteria management & employee feedback.

Work Experience

Worked with Asian Institute of Oncology ( Cancer Hospital ) As a Customer Care Officer 18 Months .

Responsibilities :-

Taking care of all IPD & OPD patients.

Maintaining Appointments of concerned Surgeons with patients.

Admissions of IPD patients through software and brief them with various room facility.

Looking after all patients needs & guiding them with their issues.

Handling petty cash & subbiting it to accounts Department.

Preaparing of Draft & Final bills of IPD patients.

Maintaining MIS data of payments on daily,weekly & monthly basis in excel.

Replying patients concerns on email.

Work Experience

Worked with Mamta Travels for client ( Ola Cabs ) for 2 yrs as a site Incharge.

1. Routine Activities

Monitoring preparation of Pick Up sheets and Drop Sheets as per given roster in MS-

EXCEL & checking and necessary corrections.

Monitoring Pick Up follow up and Drop Deployment done to ensure maximum on time arrival and Drop departure achieved.

Taking Vehicle fleet count on weekly basis.

Preaparing daily & weekly billing report.

Work Experience

Worked With Select Cabs People Logistice Pvt Ltd for client ( CMA CMG Shared Service India Pvt Ltd ) for2 Years As a Admin & transport executive.

1. Routine Activities

Monitoring preparation of Pick Up sheets and Drop Sheets as per given roster in MS-

EXCEL & checking and necessary corrections.

Monitoring Pick Up follow up and Drop Deployment done to ensure maximum on time arrival and Drop departure achieved.

Taking Vehicle fleet count on weekly basis.

Preparing daily & weekly billing report.

Monitoring House Keeping Activites,Cafeteria Management.

Follow up with vendors regarding stationery & other requirements.

Keeping track attendance record of both security gaurds & housekeeping staff.

EDUCATIONAL QUALIFICATION:

FYBA Passed

TECHNICAL QUALIFICATION :

Computer Fundamental

Windows-Xp To Windows-7, Server 2003-2010

Ms-Office (Word, Excel, PowerPoint).

HOBBIES

Listening Music,Playing Cricket

Your’s Faithfully,

Ashish Ashok Ghosalkar



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