PROFESSIONAL SUMMARY

*+ plus years’ experience as Business Systems Analyst with the strong technical background, wide and versatile skills portfolio and industry experience. Specialized in business change aspects of large-scale global IT enterprise applications, web applications, and Microsoft SharePoint solutions.

Skilled communicator with experience in managing business analysis activities from project inception through release by coordinating across cross-functional project teams and effectively liaise with business stakeholders in a large organization environment. Have extensive exposure working with executives.

Possess strong understanding and knowledge of Software Development Life Cycle (SDLC), Waterfall, Agile Methodology, Scrum and design thinking principles.

Skilled at planning business analysis activities including requirements gathering, analysis, business process modeling, organizing and facilitating requirements gathering/discovery sessions and workshops with business groups information architecture design, and prototyping, use cases, user stories/acceptance criteria development, coordinating UAT testing, documenting user training guides and training.

Proficient in creating Business Requirement Document (BRD), Functional Specification Document (FSD), Systems Requirements Specification (SRS), Process models, Test Plan, Test case and Test reports.

Held leadership roles and mentored and trained junior team members. Served as a committee member for development of BA Practice and led roll out of various departmental initiatives.

Strong Data Analysis with hands on experience on SQL (Oracle, Teradata, SQL Server, Toad) Microsoft Excel and

Tableau.

EXPERTISE

Keen on learning new concepts/technologies with the ability to quickly master and apply its full range of capabilities in fast-paced dynamic IT environment. Enthusiastic, dedicated and goal-oriented team player possessing excellent written and verbal communication skills to proactively engage stakeholders. A keen listener with the ability to grasp complex problems and help apply technology to solve business problems. Also experience in conducting various elicitation techniques like JAD session, SWOT Analysis, User Stories & Brainstorming and Document Analysis with business to gather requirements, GAP Analysis using AS-IS and TO-BE Business processes. Creating and maintaining Requirement Traceability Matrix (RTM).

Excellent time management, organizational, analytical and problem-solving skills with the ability to effectively coordinate, multi-task, prioritize and handle change in high-demand situations

Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

Ability to rapidly learn new concepts together and highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

Comprehensive working experience in various sectors of business, with In-depth knowledge of SDLC (System Development Life Cycle) with all phases of Agile - Scrum, Waterfall, RUP

Experienced in working with ERP/CRM products – Siebel, Oracle EBS, SAP, Sales Force (SFDC)

Experience in using SQL queries, Business Objects and SAS for Data Validations.

CORE COMPETENCIES

Gathering Requirements

Business / Data Analysis

Application Integration

Project Management

Scrum/Agile Methodologies

User Stories

TECHNICAL SKILLS

Management

Project Management (Agile, SCRUM), WaterFall, Team Building, Communication

Database and Tools

SQL, Alteryx, MS SQL Server, Oracle

Utilities

MS Office, Tableau, BI tool, Eclipse, R, Python, SQL Data Loader, FileZilla, MS Visio, MS Project, Salesforce, SAP – FICO, JIRA, TFS,

Methodologies, Tracking tools

Agile, Waterfall, Rational Unified Process (RUP), MS Visio, JIRA, Rational Clear Case, CC Pulse, Rational Quality Manager; MS Visio, SharePoint, MS SharePoint, MS Project, MS PowerPoint, MS Word.

ERP and CRM Tools

Salesforce, Marketing 360, NetShell, CRM and AS400

Programming Languages

SQL, Java, HTML, CSS, JavaScript, ASP.Net, C

PROFESSIONAL EXPERIENCE

Client: State of California,

Sacramento, CA

Duration: Mar 2020 – Present

Digital Business Data Analyst

Projects:

CalHEERS (California Healthcare Eligibility, Enrollment and Retention System)

CalHEERS is one of the best healthcare providers for individuals and small business that are resided in California. Worked on several CR’s (Change Requests) to improve the quality behavior of the portal screen and customer data.

Successfully implemented several CR’s and Releases for CalHEERS portal.

Support maintenance of frontend portal systems and interface applications.

Ensures compliance to departmental and bank processes or procedures related to supported systems.

Providing expertise in data storage structures, data mining, and data cleansing.

Translating numbers and facts to inform strategic business decisions.

Provide support as a subject matter expert to department or business units for small/less complex business applications or system processes.

Work with end users and management to document, design, test and deploy complex processes

Prepare training material and provide in person training, also training via web conferencing

Conduct business analysis by working with end users to identify system, operational requirements.

Analyzing sales figures, market research, logistics, or transport data.

Creating and following processes to keep data confidential.

Coming up with solutions to costly business problems.

Ran test scripts to validate use cases and user stories to maintain development cases.

Facilitated business using CC Pulse in scheduling business and staff discussions.

Experienced in designing, documenting, and reviewing business documents like (BRD) Business Requirement Document, FRD (Functional Requirement Document), (SRS) and Systems

Requirement Specifications, Non-Functional Requirement Document, data flow diagrams, Use Case Modeling.

Client: BassPro Cabela’s,

Lincoln, NE

Duration: Nov 2019 – Mar 2020

Business Data Analyst

CDP (Customer Data Lake/Platform) CCPA (California Consumer Protection Act)

Working as a Business Systems Analyst at BassPro Cabela’s Club. Scope of the project is to identify customer PII data from different data sources and integrate into OneTrust workflow portal to extract consumer data according to the Search or Search Delete requests.

Interacted with Business Owner, SME’s, Product Owners to understand customer Data flow and its structures.

Identified 176 data sources out of which 102 are upstream and 74 are downstream data sources.

Evaluated customer PII (First Name, Last Name, SSN, Driver’s License and Etc.) Elements from the upstream and downstream applications.

Discussed with vendors to identify best data flow tool to support CCPA workflow also integrate with our legacy systems.

Collaborated with business partners, application owners, project team members, offshore teams, support teams, and IT leaders to create technical and non-technical documents with clear business and technology requirements.

Integrated OneTrust work Portal to data sources, MDM and EDW through which customer data can be extorted.

Client: Bank of the West,

San Ramon, CA

Duration: Nov 2018 – Nov 2019

Business Systems Analyst

Projects:

CCPA (California Consumer Protection Act)

Worked on California Consumer Protection (CCPA) Act as a Business Systems Analyst where the scope of the project is to Search and Search Delete customer data protect data of all the bank residents like Current employees, Formal employees, Interns, Contractors also Past Account Holders.

Worked with Business Owner to understand the Business requirements Road maps and object of the project.

Actively participated in Sprint Planning sessions.

Created JIRA EPIC’s, Stories, Sub-Tasks according to the road map of the project (MVP1, MVP2 and Soo on)

Data profiling to categories Banks Commercial individual customer, Consumer customer and Inactive individual customer.

Experienced in Creating Process flow diagrams, Product roadmaps, swim lanes diagrams and SWOT analysis.

Created documents system parameter, format, ensures hardware, and software systems compatibility and coordinates and/or modifies systems parameters.

Participated in evaluating existing systems and procedures to identify deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.

Assisted with analyzing, developing and revising existing system logic difficulties and documentation as necessary.

Worked with Dev and QA team through coding and implementation to ensure product matches envisioned result.

Assisted in conducting feasibility studies and may participate in recommending new or enhanced applications software to meet business needs.

Assisting in developing detailed requirements with business partners and system definition.

EDW Masking (Data Warehouse and Master Data Management)

Worked on Enterprise Data Warehouse Masking (EDW Masking) as a Business Systems Analyst, Scope of the project is masking data that is resisting in DEV and QAT from EDW applications (STG, DATASTORE, WORK and FARM)

Responsible for creating, managing, and delivering of required documents for application

Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships

Created JIRA stories, Sub-Tasks for BSA, DEV and QA teams, also tracked its status.

Conducted Retrospective sprint meeting end of each sprint to develop quality and quantity of production.

Manage data collection and reporting to support client management activities.

Develop Reports and identify trends in data.

Train support staff on software system and programs on Teradata systems.

Participated in troubleshooting of database issues and ETL testing process.

Supported development of test scripts and participate in functional testing.

Support maintenance of business systems and interface applications.

Created Organizational charts, Process flow diagrams and Feature mind maps.

Reviews, drafts, and outlines simple systems specifications, screen designs, and reports from which programs will be written and that fit with the Bank's system architecture standards.

Tech High School,

St Cloud, Minnesota, MN

Feb 2017 – Oct 2018

Graduate Teaching assistant

Roles and Responsibilities:

Assisting the professor in teaching undergraduate course "Introduction to Computer Basics and Excel" and Creating course curriculum for online and face-to-face classes

Weekly lecturing for undergraduate students. Grading of assignments, exams and incorporating student feedback into course design.

Accomplish administrative tasks including data entry/analysis and help faculty with preparing class notes.

Created reports to help professors understand the schedule for next weeks and semesters.

Deloitte

Hyderabad, India

Apr 2014 to Dec 2016

Business Analyst (Supply Chain Management)

Projects

Master Data Management

Conducted sessions with Product Owner and Business Stakeholders to define project scope, gather requirements, to identify the business flows and perform impact and GAP analysis on existing systems as well as feasibility studies for the future process.

Elicited, analyzed, validated and communicated business needs and opportunities. Reviewed and analyzed the scope and business need for a web-based application for Partners, Engagement Managers and Consultants of the firm.

Skillfully maintain all necessary records in SAP critical in supporting accurate manufacturing resource planning functions for projects to support an expanding business project

Documented business requirements including use cases, design technical documents, prototypes, and business rules using SDLC and Agile methods. Created process flow diagrams to map the flow of information for the application and to automate & streamline processes. Created company standard templates for "Interview questions" with stakeholders, Interview methodologies, documenting feedback, conducting future interviews to gather a concrete features list from ideas.

Serve as a subject matter expert in SAP and internal processes / procedures; often called upon by senior management to provide training and support to other team members.

Played an instrumental role in developing a solid network of suppliers and ensured that all vendors were in 100% compliance with the company’s quality assurance standards.

Documented access controls and requirements for the Admin application that uses role-based security.

Project Management – Approvals, Bill to Payer

Created Requirement Traceability Matrix linking Business Requirements to User Stories and thereby to Test Cases.

Played an instrumental role in developing a solid network of suppliers and ensured that all vendors were in 100% compliance with the company’s quality assurance standards

Managed the QA team to enable the application test process. Managed all the correspondences for a pilot program launch of the project at an offsite location. Maintained a log of all the content edits for the application.

Developed detailed User Stories for envisioning the development effort.

Facilitated Sprint Planning, Backlog Grooming, Sprint Review, Sprint Retrospective, and the Daily Standup meetings to provide an accurate status report and ensure the actual project growth.

Facilitated communications between architects, developers, QA analysts and business users as required throughout the requirement analysis, design and testing phases to ensure the defined requirements are interpreted correctly.

Cash management, Dispute Management

Created Traceability Matrix to make sure Requirements to test cases are covered. Supporting configuration management team with software release information.

Performed troubleshooting production issues and identified root cause analysis. Prepared user Manuals and conducted training sessions as per complexity/requirement of the project.

Created and prioritized user stories-built wireframes and designed user experience enhancements for the web products.

Identified business gaps in software requirements and analyzed large data set to formulate and implement solutions. Performed as product SME (Subject Matter Expect).

Analyzed and review user manuals and training documentation as functional area SME

Genpact

Uppal, India

Mar 2011- Nov 2013

Business Analyst/Process Developer

Supply Chain Management

Projects

Order to Cash (O2C- Procurement)

Build and maintain effective working relationships with key stakeholders

Forecast consumer demand using statistical and collaborative forecasting techniques

Prepare Partner demand data, and conduct detailed analysis to minimize forecast error

Long term quarterly forecasting of products and responsible for the accuracy of those forecasts and talking and framing any differences

Take business knowledge and translating this information into your forecast

Reporting and presentation of executive reviews

Plan for and execute seasonal strategies and additional marketing strategies

EDUCATION

Master in Information Assurance (MSIS), St Cloud State University, Minnesota

Master of Business Administration (MBS), Osmania University, India

Bachelor’s in commerce & Foreign Trade, Osmania University, India

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