Cindy Hill

* *********** **** **********, **, K*G 1J0 Tel: 819-***-**** Email:

adjt7w@r.postjobfree.com

PROFESSIONAL PROFILE…

Manager, Administrator, Instructor, Level II Dental Assistant and mentor with significant expertise and experience in the management of medium and large sized dental practices. Offers formidable communication skills complemented by a proven ability to manage doctor, patient and staff relationships with absolute tact, discretion, and professionalism. Brings ample experience in administering all aspects of a thriving dental practice combined with a career history of success in designing and delivering intensive training courses at a College level. Mentored, trained and coached staff and other related professionals. Possesses expert management and training skills, reinforced with a well-earned reputation for sound judgement, compassion, and professional integrity.

Strong teamwork skills include communication, effective listening, conflict management, reliability & respectfulness.

AREAS OF EXPERTISE

Office Management and Operations

Administrative Assistant / Dental Assistant

Staff Management and Training

Level I and II College Instructor / Public Health Experience

Client Service Management / Sales

Managing Internal/External Disputes and Complaints

Performance Management / Decision Making / Advisory

Excellent Presentation and Communication Skills

Extensive Knowledge of various dental software

Strong leadership competencies

QUALIFICATIONS IN ACTION…

Office Manager March 2019- March 2020

Dentiste Du Plateau Gatineau, QC

• Deliver comprehensive training and support to all staff to ensure safety and productivity to the practice.

• Created and used office software, applications and tools to provide detailed reports to senior management.

• Ability to multitask and work in a fast paced environment.

• Strong technical, problem resolution, conflict management and analytical skills

• Excellent interpersonal skills

• Outstanding written and oral communication skills

• Demonstrated experience evaluating client/staff need, time estimates, setting tasks, determining priorities, tracking progress towards completion

• Management of safety audits, employee performance, scheduling and payroll.

• Prepare all staff training manuals and ensure compliance with organizational policies and procedures.

• Facilitate regular office meetings and assist in the preparation of all agenda items and supporting materials.

Assist in the development and coordination of positive revenue stream strategies.

• Inventory Management, procurement, logistics and order management for the entire practice. Office Manager June 2016- March 2019

Lansdowne Dental, Ottawa, ON

Clinique Dentaire Les Promenades, Gatineau, QC.

Provide the overall management of both dental practices.

• Deliver comprehensive initial and on-going training of all employees regarding the relevant legal and administrative aspects of their roles within the practice.

• Staffing; entailing all HR functions.

• Ability to work in a fast paced environment.

• Strong technical, problem resolution and analytical skills

• Excellent interpersonal skills

• Outstanding written and oral communication skills

• Superior time management and conflict resolution skills

• Demonstrated experience evaluating client/staff need, time estimates, setting tasks, determining priorities, tracking progress towards completion

• Manage employee performance, scheduling and payroll.

• Prepare all staff training manuals and ensure compliance with organizational policies and procedures.

• Review and respond to office issues to properly and fairly resolve concerns or complaints.

• Facilitate regular office meetings and assist in the preparation of all agenda items and supporting materials.

• Assist in the development and coordination of positive revenue stream strategies.

• Provide status reports to the practice owners on all issues relevant to management and functions.

Office Manager /Administrative Assistant 2000 - 2016 Dental Practices, Ottawa, ON

Responsible for the Operations and Management of the dental practice

• Increased net revenue by analyzing, realigning and implementing new approaches and technologies to increase productivity.

• Directly responsible for the day to day operation and management of each employee which included HR management, Financial Management, Forecasting and Budgeting

• Ensured adherence to PIPEDA, workplace safety legislation and employment standards

• Provided training, coaching and mentoring to all staff, including conflict resolution and effective communication.

• Directly responsible for the overall Day to Day operations. Instructor-Dental Assisting (Level 1 and 2) 1995 – 2000 Career Canada College, Ottawa, Ontario

Ensured the efficient delivery of the Dental Assisting program. I also created the first Level 2 Dental Assisting program here in Ottawa.

• Responsible to instruct all theory, Lab, Radiology (H.A.R.P) and Clinical classes.

• Prepared Lectures and instructed Level I and Level II Dental Assisting Programs.

• Researched, developed and produced the final draft of the Level II Dental Assisting Program for the Ministry of Education (for their review and approval). Content included initial curriculum development to final delivery.

• Professionally coordinated and implemented the first Level II Dental Assisting Intra-Oral Program for Career Canada College.

• Responsible for planning, preparing and delivering content to Level I and Level II students, in compliance with all codes and regulations.

• Continuously accessed and evaluated student development and progression.

• Coordinated and monitored on-job training placements.

• Assisted students with the Canadian Dental Association Program Accreditation process. Certified Dental Assistant (Level I and II) 1984 - 1995 Administrative Assistant

Department of National Defence

City of Ottawa Public Health Care

Children’s Hospital of Eastern Ontario

Performed all Level I and II Dental Assistant duties / Administrative Assistant

• Perform all clinical chairside assisting duties including correct usage of suction, passing instruments and materials, mixing techniques, and knowledge of instrumentation, including x- rays.

• Taking impressions, polishing, placement and removal of rubber dams, application of topical materials, pit and fissure sealants and other clinical duties.

• Serve as an infection control officer, prepare and sterilize instruments and equipment.

• Establishes strong patient relationships while maintaining ethical professional behavior.

• Deliver optimal levels of continuity between patient and service provider.

• Demonstrate active listening and empathy to patients using effective communication skills.

• Actively and willingly helps other team members without being asked.

• Regularly presents process improvements to the Practice and seeks opportunities to make extra contributions to the overall benefit of the Practice.

• Maintains composure under pressure during times of change. PROFESSIONAL AFFILIATIONS

• Member and Presenter at the Peers Associated Professional Dental Group, (ongoing).

• Monthly Management meetings with Stakeholders in the field of dentistry to discuss leading practices and challenges surrounding the Dental industry.

• Member of the ODAA.

• Previous member of the Reserves, for the Canadian Armed Forces and a current CF-1 card holder.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Level I and Level II Dental Assisting (1984), Holland College, PEI Secondary School Graduate (1983), Charlottetown High School, PEI Additional Learning

Planned Marketing Associates Inc – The “Yes” Company – The Power of Persuasion. Skills Path Seminar – Excelling as a Manager, Dealing with Difficult People. Personal Management - McKenzie Management – “Success Proven Dental Management Solutions”. Sherry Blair – “Helping Understand the Business of Dentistry”. Algerian Center for Counseling and Education (Marion Balla). – Problem solving skills with clients and colleagues. – Building an effective and productive team National Association of Career Colleges Convention – New trends for the decade ahead – Build high performance, low maintenance and quality service teams. Practice Power – Team Strategies that Get Results

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