Manager Executive Assistant

MARTHA GITONGA

A D M I N I S T R A T O R / C L I E N T R E L A T I O N S

P.O Box 723-10300, Kenya Mobile Number: 074*-****** *******.*******@*****.*** PERSONAL STATEMENT

Self-motivated and result oriented administrator with experience of successful achievements in administration position. My tenures include management of business centre, malls and government funded projects.

I am friendly, enthusiastic and open minded, able to cultivate excellent relations with clients. I am energetic and ambitious with practical approach to any task assigned and able to see through to completion with a keen eye on details and deadlines.

EDUCATION EXPERIENCE

M.B.A (Entrepreneurship)

Kenya Methodist University

September 2016 - on going

B.B.A (Administration)

Kenya Methodist University

(September 2008 – May 2011)

Diploma Secretarial Studies

Kenya Polytechnic University

Jan 2005 – Nov 2007

CAREER SUMMARY

Great experience in administrative duties, exposure as personal assistant reporting to the C-suites’

Efficiently coordinated with operational departments including Sales, Procurement and HR.

Instigate and maintain business relations with management, clients, colleagues and supervisors.

Proficient skill set for administrative support, client relations and customer service.

WORK EXPERIENCE

GIGIRI MONTESSORI HOUSE

Company Profile: Gigiri Montessori is a kindergarten children age of 6months to 6 years.

Job Title: School Administrator

Period: 11th June, 2018 to Present

Oversee the daily operations of the school and ensure the School operates in a smooth manner.

Coordinate with teachers on daily events for children

(sports, reports, nap times)

Liaise with parents on behalf of management addressing issues concerning fee payment, events, enrolments etc.

Coordinate with service providers to order all items required at the school on time.

Handle registration and admission of new children. KEY SKILLS

Project Management

Communication

Customer Service

Business

Administration

— COMMUNICATION

CARNATION PROPERTIES LIMITED, KENYA

Company Profile: Property Management Group that leases Commercial units.

Job Title: Project Administrator and Client Relations Associate. Period: 03th Jan, 2018 to 21st May, 2018

Responsibilities as Project Administrator:

Outsourced contractors for work involved and created work plan.

and scheduling for the tasks involved and assigned tasks to workmen, to work within the time frame.

Liaised with suppliers to observe quality measures were adhered.

Assisted Project Manager and Finance Manager in budgeting and fund allocations.

Evaluated condition of the project and addressed any unexpected issues/matters immediately.

Proposed best practices and strategies to apply in project execution at different stages.

Responsibilities Client Relations Associate:

Address clients’ business needs and ensure that they are met to their satisfaction.

Schedule regular meetings with customers to ensure they are satisfied and issues are addressed.

Act as point of contact for the clients and the management to address the complaints and elevate issues as appropriate.

To coordinated with the sales team to up-sell or cross-sell services and products in the business Centre.

Ensured both the company and clients adhered to contract terms; diarize the contracts to have them renewed on time. HDS GROUP - HDS SERVICED OFFICES DMCC, DUBAI – U.A.E Company Profile: HDS is a Business Centre that has 35 Luxurious Serviced Offices for Lease.

Job Title: Admin Executive, Versatile and Experienced in Various Functions Areas:

Period: 06th June, 2012 – 30th June, 2017

Responsibilities

General Administration

To administrate all duties in the Business Centre.

During my tenure, I provide skilful operational support to senior executives at top management level in sales, marketing and HR department.

Perform administrative tasks that ensures smooth running of day to day activities, maintain inventory of office supplies and equipment for various departments.

To establish operational systems that enhance a smooth transition of thirty-five international companies, coordinate with marketing department when advertising serviced offices and liaise with agencies like Instant Offices to get leads for potential tenants. Property & Leasing Admin

To establish productive relationships with clientele, close deals, sign up new tenants

Meet up with clients at the site and introduce our range of service to clients.

Contact Clients by making cold calls, follow up calls to initiate and book appointments for viewing.

Follow up with clients till closure of deals and make contracts for potential clients to fully commit.

Act as the point of contact between the management and the clients.

Address all inquiries regarding the property.

Keep regular updates of the sales records and reports for the business centre.

Accounting

Coordinate with the accounting department, by giving them updates of clients’ monthly invoices.

Collecting payment from clients, banking and issuing receipts,

Manage monthly petty cash and present budgets for expenditure on time,

Keep account records for client payments,

Recording all other accounting transactions into records. Marketing

Identify open stands Market the property, develop presentations and coordinate tasks involved.

Coordinate with Gulf News Printing for advertising opportunities.

Coordinate production of marketing materials including leaflets, flyers and coordinate the circulation.

Human Resource

Coordinate with HR managers in the business centre to search suitable candidates for job openings and to call interviews according to their job opening.

Coordinate with HR manager with matters concerning employee leave and interdepartmental moving processes.

Update HR databases (new hires, separations, vacation and sick leaves for employees).

Supervising daily activities conducted by the junior staff. RED HERON ESTATES INVESTMENTS LTD - RED HERON MALL Job Title: Administrative Assistant

Period: August 2011 - March 2012.

Responsibilities

Main contact person between the tenants and the management.

Administrative duties for the shopping mall,

Effectively liaising with tenants and established healthy relations between management and tenants, scheduled viewing appointments with potential clients and carried out detailed tours of the mall.

Responsible for lease translations, inclusion and exclusions of GOVERNMENT OF KENYA: MEMBER OF PARLIAMENT OFFICE

(KENYA)

Job Title: Executive Assistant

Period: February 2008 – February 2011

Responsibilities:

First point of contact representing MP, meet with the guests and welcome them warmly.

Scheduling meetings and appointment for the MP and making necessary local and international travel arrangements.

Liaised with concerned government officials to compile information regarding government projects; consequently, prepared reports and presentations.

Maintained accurate and accessible electronic filing system for contact list and schedules and kept a constant up to date data for the MP.

NYATI SACCO G4S – KENYA (INTERNSHIP)

Job Title: Secretary

Period: August 2006 to December 2006.

Responsibilities:

Offer administrative support to the general manager. Handled common liaison for incoming and outgoing mails and telephones, arranged meetings and appointments, organized travel arrangements

Managed customer files and records in the office and archives of documents and paperwork regarding foreign delegation visits, customer visits, inaugurations and new project launches

Keeping inventory of office supplies and taking arrangement for placing new orders.

REFERENCES

Ms. Mary Kabuga

Fund& Project Manager Embu- Constituency Office

Tel Number +254-********* Email: **********@*****.***

(Reporting to her at MP's Office Kirinyaga County) Mr. JigneshVegani,

HDS Serviced Offices, DUBAI

Tel: +971********* Email: *******.******@********.***

(Reporting to him at HDS Serviced Offices)

REFERENCES

Mr. Moses Kimanga

General Manager, Red Heron, Kenya

+254-********* Email: ***********@*****.***

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