Customer Service Assistant

BHAVIKA PATEL

E mail: adjsxj@r.postjobfree.com

Tel : (646) 430 – 1338

SUMMARY

Prioritized a significant work load and adapting to unexpected events while consistently project deadlines

Maintained all data and reports in a GMP compliance

Worked as individual contributor and also as team/ project lead as required participated in a regulatory inspection

Knowledge of project management methodology such as sigma

Strong problem solving and laboratory related software application skills

Excellent organizational and time management skills

Excellent knowledge of MS Excel, Power Point and World

WORK EXPERIENCE

Quick check cash

May- 2018 to February 2019

Organized, processed and maintained client files in compliance with company protocol.

Prepared and submitted daily financial ledger of all transactions.

Executed foreign and domestic customer transactions,including deposits,withdrawal, money orders and ch checks.

Maintained environment to ensure customer satisfaction and confidentiality.

Proceeds cashier’s check, traveler’s checks and money orders.

Maintained compliance with federal Trade Commissions.

Worked with legal and law enforcement agencies to protect client and company assets.

Om travels

February – 2017 to March – 2018

Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability.

Responsible for collecting and recording deposits and final payments.

Met with customers to discuss travel foreign and domestic travel and tour packages.

Maintain high level customer service.

A team player with a high level of flexibility.

Advanced daycare center

January – 2014 to October -2014

Followed prescribed dietary requirements and prepared nutritious meals.

Helped with the physical care needs for the client .

Provided client with transportation and assistance to appointments,food shopping and community event.

Lead activities such as Bingo and other games, social and music/singing.

Assisting with everyday life needs.

Cashier

Feb – 2011 to December – 2013

Inventory control.

Stocking principles and guidelines.

Price code verification.

Excellent verbal and written communication skills.

Problem solving.

Time management.

Nucare laboratories

June – 2004 to November – 2010

Performed testing in Quality control laboratory on a variety of samples such as incoming materials, drug product, intermediates and excipients-applying procedures as prescribed by quality standards and compendia

Prevalent procedures include such as sterility, MET, LAL, and Microbial sequencing,PCR, qPCR

Use of software such as LIMS and ensure all data accurate and ensure highest levels of GMP compliance and inspection readiness

Performs work under federally regulated systems following good manufacturing process

Assisting a with laboratory GMP activities by performing instrument calibrations, instrument troubleshooting weekly or by monthly maintenance

Participated as a member of the R&D department, planning, design and execute projects n timely, diligent, safe and professional manner, and contribute to the growth of the team and department

Worked on developing procedures and test results were documented completely and accurately in laboratory notebook, summarized test results, statistical analysis and conclusion in technical reports

Maintain a high level of scientific, managerial and technical aptitude to train new employees on microbial analytical equipment

Received and maintain proper storage for incoming supplies as required for project

Improved performance of laboratory based on feedback from supervisor to ensure better performance in future

MICROBIOLOGY LAB STUDENT ASSISTANT

June – 2000 to December - 2002

Weighing accurately and prepared laboratory reagents, standards, buffer, solutions, stains, culture ( liquid and agar ) media, dilution water and buffers using standard protocols

Performed on different parameters such as SPC (standard plate count), gram staining, Inoculums preparation, plates and slants preparation and isolation of microorganisms

Prepared samples for analysis, used various lab equipment to locate microorganisms, monitored tests and procedures and analyses the chemical content of fluids

Conducted Biochemical Estimation and purification of protein, carbohydrate, lipid, phenol, antioxidant, etc via

Spectrophotometry and other basic scientific technique

Performed basic chemical testing such as titration, melting point and boiling point

EDUCATION

Bachelor of science in microbiology. 2002

Diploma in Medical Laboratory technician. 2003

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