Sonal Dhruva

** ************* ********, ********, ** L6Y 0T4 (C) 416-***-**** adjsw1@r.postjobfree.com

PROFILE

A seasoned Credit Analyst, with global experience in Commercial, Retail and Banking industry, with a reputation of being highly organized and detail oriented. I am seeking an opportunity where I can leverage my experience to control business risks and improve profitability.

KEY STRENGTHS

A highly enthusiastic team player with excellent interpersonal and communication skills, an ability to meet demanding business needs & provide relevant solutions in a timely manner.

Working understanding of cash flow reports, financial ratios and business trends to successfully analyze and interpret business financial statements and other credit information.

With a broad understanding in credit, collection, account management and accounting, I can adapt to various work environments, and provide strong results to the team.

Strong technical skills using various credit bureau tools as well as proficient in using MS Office applications

Kept abreast of trends in credit & business environment through Certified Credit Professional (CCP) designation.

PROFESSIONAL WORK EXPERIENCE

Canon Canada Inc

Credit and Collection Analyst 11/2017 – 09/2020

Regularly updated customers credit limits and provided management with detailed analysis and recommendations on limit increase and decrease for existing accounts.

Performed credit risk assessments to rate credit worthiness of new business and provide recommendations on risk mitigation and approval of new business.

Performed credit risk investigations by reviewing sales agreements, D&B, Equifax, financial statements (ratio analysis), bank reports and trade references to define credit worthiness of business.

Reduced risk exposure through regular reporting and analysis of product-based DSO reports for sales and collections teams.

Created monthly payment trends, deduction and chargeback analysis reports to flag high-risk accounts.

Followed SOX compliance rules while creating, updating, deleting or amending tax exemptions to customers’ accounts.

Worked closely with legal team to co-ordinate all third party collections and bankruptcies (NOI, CCAA).

Make collection call for the account not within assigned credit limit.

Reviewed and analyzed information from various sources to perform complex customer accounts’ and bank reconciliations.

Achievements:

-Built new reporting system to align existing customers database with D&B’s ‘High Risk Pull Accounts’ extract – This report identified 7 high risk accounts in first 6 months.

Sonepar Canada

Credit And Collection Analyst (Contract) 03/2017- 11/2017

Reviewed commercial credit applications and sales contracts for mid to large size clients to open new accounts with Sonepar.

Analyzed EQUIFAX, LUMBERMAN and CREDIFAX reports for each new application to assign credit limits to new accounts.

Managed various customer account requests such as addition, deletion, change in company details and credit terms.

Monitored and managed live order release system (shipment hold/notification) within authorized limits.

Reconciled complex accounts to provide an in-depth payment explanation to customers to collect past due payment.

Prepared weekly reporting on all outstanding accounts and worked with third party collection agencies for accounts overdue >90 days.

BMO Bank of Montreal

Lending Specialist (Call Centre) 05/2015-02/2017 Collection Specialist (Call Centre) 02/2012-04/2015

Evaluated and analyzed Tran’s union reports and customer’s financial history to determine their credit worthiness and ensure that their applications are in adherence with the criteria of the bank’s corporate credit policies.

Ability to quickly assess individual applications, provide branch representatives with support in the underwriting process, and support in decisions regarding their client’s applications.

Analyzed and explained outstanding balance and fees charged on customer’s credit card account and collect arrears over 30/60/90 days by retaining customer.

Resolved any charge back issues: gathered invoices in dispute, follow up with merchant, vendor or Fraud dept. to resolve the issue and credit customer’s account based on company policy.

Proactively identified fraudulent documents during analysis and report these to appropriate departments and manager to ensure that resolutions were made immediately.

Performed audits on all information submitted to ensure the application process could be completed without any delays.

Achievements:

-Awarded for maintaining audit ratio for application approvals and AHT

-Awarded for high accuracy while calculation debt ratio for approving credit card application.

Maternity leave 11/2010-01/2012

Morguard Investments Ltd.

Account Receivable and Collection Assistant 09/2007-10/2010

Primary responsibility included collection of monthly rent arrears covering 460 retail and industrial tenants with $14 million in annual rental revenue.

Prepared ‘Aged Debtors Analysis’ and ‘Debt Provision’ reports to present to the senior management.

Acted as a first point of contact to update move-ins, move-outs and renewal changes of lease in the system

Reconciled tenant account to provide in depth explanation of transaction history & issued refund or applied available credit towards rent payment.

Reviewed and successfully resolved disputes regarding utility and year end adjustment (CAM & TAX) invoices in accordance of the company policies

Applied Cash and Check payment to customer’s account by creating cash batches

Achievements:

-Collected $120k for delinquent accounts within 3 months of hire resulting in 110% of target achievement.

EDUCATION

Certified Credit Professional (CCP)

CIC-Credit Institute of Canada

Passed 7 papers in first attempt with average score of >95%

One course remained to complete. 01/2018-On going

Scored 2nd highest ranked in Financial Account module in Toronto region.

Master of Business Administration (Major: Finance) 10/2001-07/2003

Charles Strut University, Australia (London campus, U.K.)

Bachelor of Science 06/1997-04/2001

Maharaja Sayajirao University, India

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