Sales Executive Customer Service

OKOLIE EBELE MARYANN

* ******** ****** ******* **** 12.

Email: adjsvc@r.postjobfree.com, Mobile: +234**********, +234********** I am an HR/Administrative Personnel with background knowledge and experience managing administrative tasks. Skilled in Customer Relationship Management and People Management. June 2020 - Present HR/Admin Officer, Alarm Center Duties:

Build and maintain an excellent relationship between staff and management.

Act as an intermediary between staff and management.

Manage the office to ensure that all staff perform their duties diligently as contained in their Job description.

Prepare new employee for assignment by establishing and conducting orientation and training programs

Contribute immensely to team efforts but accomplishing related results as needed. November 2019 - May 2020 Telesales, OPERA

Duties:

Answering questions about product or the company.

Asking questions to understand customers request & close sales.

Initiating sales with potential customers over the phone.

Asking questions to engaging customers & keep the conversation going.

Listening to the customer needs to generate answers.

Gathering &documenting customer’s information, payment methods, purchases and product.

Keeping up to date on all product & informing customers of new product.

Contacting potential or existing customers to inform them about the product or services. March 2018 - September 2019 Admin/HR Officer, RAPHA EYE CLINIC Duties:

Ensures all HR administrative and operations run smoothly in the firm.

Filing, storage and security of documents.

Supporting the recruitment and selection process as well as the on boarding process.

Respond to inquiries from the management.

Providing general office administrative duties to employees in the organization

Responsible for making travel, meeting and other arrangements for staff and the management.

Liaise and communicate with vendors.

November 2015 – March 2018: Sales Executive, RAPHA EYE CLINIC Duties:

Liaised and communicated with Organizations, HMOs and Schools with regards to the Company product and services

Effectively followed up on existing clients to ensure they get maximum satisfaction from our services as well as get referrals.

Maintained a neat and professional appearance and communicates with the customers in a positive manner.

Efficiently answered phone calls and email inquiries from clients as regards the company products and services. August 2014 – August 2015 NATIONAL YOUTH SERVICE CORPS (NYSC) Adazobo Grammar School, Kisi Oyo State.

Duties:

Assisted in lecturing English Language, Computer

Marked and recorded students’ scripts.

HIV AIDS PEER EDUCATOR (C PET)

Attended to student’s needs.

Carried out duties assigned by the principal

November 2013 – May 2013 PIUS OSEMIDIAMEH LEGAL CONSULT AND PRACTITIONER Customer Service Personnel

Duties:

Attended to clients

Organized and scheduled appointments.

Answered telephone calls.

Responded to inquiries from the management.

January 2011 – December 2011 Industrial Trainee

FIRST CITY MONUMENT BANK (FCMB)

Duties:

Worked in customer service department.

Receive cash deposit from customers.

Filed documents and other paper work.

Attended to back office activities.

EDUCATION

2011 - 2013 Yaba College of Technology

Office Technology and Management (HND, Upper Credit) 2008 - 2010 Yaba College of Technology

Office Technology and Management (OND, Upper Credit) Personal Skills:

Microsoft Office skills

Organizing and Execution skills

Time management and ability to prioritize and plan work activities

Good interpersonal skills

Multi-task skills

Good communication skills

Negotiation Skills.

Professional Certification:

Nigerian Institute of Management (NIM) – 2015 Student Member

Chartered Institute of Personnel Management – 2020 (In View)

Referees:

Available on Request.

Contact this candidate