PATRICIA A. BURDICK

Davenport, FL 845-***-**** adjsul@r.postjobfree.com

OPERATIONS MANAGEMENT

Resourceful, detail-focused Executive Assistant with 25+ years of experience supporting senior executives, managers, and staff at Walt Disney World and in Hospital Administration. Collaborates cross-functionally with all levels of the organization while working closely with diverse teams. Expertise in office management with exceptional work ethic and innate ability to organize, prioritize, and handle multiple assignments while remaining calm under pressure in deadline-driven environments. CORE COMPETENCIES

Executive Office Coordination Training / Development Business Operations Management Client Services / Vendor Relations Budget and Time Management Microsoft Office Suite, SAP Expense Reports / Travel Coordination Project Management Concur, SAP Relationship Management HR Processes / Procedures Special Projects Notary Public PROFESSIONAL EXPERIENCE

WALT DISNEY WORLD Lake Buena Vista, FL Jan 2007 – Dec 2020 Provided comprehensive administrative and business support to executive leadership while managing and coordinating executive office operations. Serve as primary contact for incoming communication with other executives, vendors, and company leaders at all levels. Participated in knowledge sharing of expertise within the organization. Executive Secretary (10/2017 – 12/2020)

Provided executive support for Director of Epcot Engineering Services including managing calendaring, scheduling for meetings, locations, invitees, reoccurrences, and updates; managed Director’s inbox for urgent matters and key requests.

Coordinated domestic/international executive travel, including coordinating airline reservations, hotel accommodations, and ground transportation; processed travel authorizations and post-travel expense reports.

Drafted and sent out weekly updates for FOS Vice President of Engineering Services and Vice President for Epcot; monitored labor utilization weekly to ensure accurate Epcot Engineering Managers’ time.

Monitored vacation entitlement for Epcot Engineering Management Team; maintained hiring requisition tracking for Epcot Engineering Services; set up Epcot Engineering town halls.

Served as United Way Advocate for Epcot Engineering Services and coordinated Epcot gate clearance; partnered with two Epcot Engineering clerical secretaries, measured performance, and documented roles and responsibilities.

Functioned as subject matter expert in administrative tools (i.e., Workbrain, Casual Buyer, Expense Reports); monitored overtime leveling at engineering staff meetings.

Maintained consistent process for service award distribution; entered Director’s time off in SAP; FOS Legacy V Advocate for Engineering and Manufacturing.

Facilitated the Attractions Service Manager Hiring Committee for 3,000 employee department in high-end customer-centric business; responsible for hiring process from inception to hire for VP, including team and executive interviews. Executive Secretary (5/2011 – 10/2017)

Provided executive support for Director of Resort Engineering Services Mod/Val/Disney Springs & Vac Club including managing calendaring, scheduling for meetings, locations, invitees, reoccurrences, and updates.

Served as back-up to Administrative Assistant for VP-Engineering Services & Manufacturing, covering phones and calendars in her absence for vacation or when out sick.

Monitored vacation entitlement for Resort Engineering Management Team and overtime leveling at resort staff meeting and Manager’s meeting.

Maintained record cards for resort secretaries were current and reconciled between Workbrain and SAP; monitored labor utilization weekly to ensure Engineering Service Resort Managers’ time was entered correctly and up to date.

Ensured consistent process for Service Award distribution; maintained hiring requisition tracking for Resort Engineering Services and weekly resort management schedule for Director of Resort Engineering.

Set up Spring and Fall VPI Walks for all Resorts and Resort Engineering Town Halls; processed monthly travel and expense reports; maintained hiring requisition tracking for Resort Engineering Services. PATRICIA A. BURDICK 845-***-**** adjsul@r.postjobfree.com Page 2 WALT DISNEY WORLD Lake Buena Vista, FL (cont.)

Secretary I (9/2009 – 5/2011)

Accurately schedules meeting times, locations, invitees, recurrent tracking, and updates for Department Leaders, including East/West Coast meetings via VTC.

Coordinated and arranged domestic and international travel; prepared expense reports and invoices to ensure timely payment processing for Department Leaders.

Attend monthly Workbrain meetings and share updates, best practices, and processes with the Department Leaders; responsible for supply/SAP ordering and maintaining pars for operating office supplies

Processed vendor payments for goods and services utilizing SAP; assisted with receiving and prepared weekly Labor Utilization for Data Systems, Training & Labor Initiatives, Materials & Inventory, Management, and Maintenance Base.

Maintained service entries (payments for temporary services) for 13 contractors; coordinated onboarding for new Cast Members, Contractors, or Consultants, including security access.

Ensured accuracy of OT leveling status; managed Cast Members’ record cards with recognition and discipline entries; monitored available time off for all teams; attended staff meetings and recorded minutes for distribution.

Provided back up to Executive Secretary and Administrative Assistants for vacations, meetings, and out of office coverage and Labor Analyst responsible for FOS Workbrain (3,000 Cast Members) for vacations and out of office coverage. ADDITIONAL EXPERIENCE

MAGIC KINGDOM ENGINEERING SERVICES, Lake Buena Vista, FL Secretary I

Managed Workbrain administration including running reports and auditing for errors/follow-up issues; notified Service Managers of appropriate corrections; served as Workbrain resident expert for MKES Clerical Team.

Ensured accuracy and updated OT leveling status; assisted Regulatory Training Administrator to ensure Cast Members remained current on training.

Completed MKES audits for clock rescinds, headcount, etc.; managed calendar administration and accurate scheduling of meeting times, locations, invitees, recurrent tracking, and updates for Department Leaders. NORTHERN WESTCHESTER HOSPITAL, Mt. Kisco, New York Executive Assistant to the Sr. Vice President for Patient Care Services/Chief Nursing Officer

Maintained calendar, scheduled appointments, screened telephone calls and visitors for Sr. Vice President for Patient Care Services/CNO.

Provided Administrative support for 4 Division Directors and 20 Care Managers for Patient Care Services. Responsible for the Patient Care Department’s policy and procedure process.

Maintained confidential records for SVP Patient Care Services and the Medical Director Emergency Department; oversaw Patient Care Policy and Procedure Committee and maintained manuals for safe clinical care; planned clinical leadership conferences. Assistant EMS Coordinator and Administrative Assistant, Emergency Department

Acted as liaison between EMS Instructors, students, and the Emergency Room regarding clinical rotations.

Assured all pre-course paperwork was submitted to New York State Department of Health in a timely fashion. Submitted New York State Vouchers upon completion of all courses so that reimbursement may be obtained. EDUCATION / AWARDS

Berkeley College, White Plains, NY

Diploma – Secretarial

Walt Disney World

Partners in Excellence Nomination,

Multiple Great Service Fanatic Cards

Contact this candidate