Siva

Business System Analyst

732-***-****

adjstc@r.postjobfree.com

PROFESSIONAL SUMARRY:

Over 10 years of experience as a Business System Analyst. I have expertise with eliciting, analyzing and documenting requirements, developing test cases, scenarios and test data according to the requirements and user stories. Documenting requirements using Epic’s and User Stories writing, GAP Analysis and SWOT Analysis, while prioritizing the stories and categorizing them into appropriate iterations/sprints. Conducting manual, automation, integration and regression testing as needed. I’m also a Certified in SAFe Agile and Bachelor in Electrical and Electronics Engineering.

Additionally, my tools and technologies include Visio, Confluence, Rally, MS Project, MS Access, JIRA, HPQC, HP ALM, QTP, Clear Case, and coding complex queries in SQL and coding in other languages such as Shell scripting and PL/SQL.

Collaborated with the product owner to analyze and document Business requirements and user stories, prepared detailed narratives (functional specifications) for the identified user stories.

Excellent skills in Requirements Gathering & Analysis, Change Management, Functional Solution.

Extensive Experience in Identifying Systems Requirements, Defining Business Processes, Identifying Risks Analysis and Impact analysis for the Processes.

Having versatile knowledge and memory in remembering and Designing complicated layouts, database, application screens, functionality of multiple systems applications and feeds.

Developed current and future state business process flows and performed Process Modelling assessing “As Is” & “To Be” scenarios,

Conducting Joint Application Development (JAD) Sessions for requirements gathering & analysis, Design through Interviews. Excellent skills in creating Business requirement documents (BRDs), Functional requirements, Non-functional requirements, Use Cases and User Stories.

Highly skilled with the development and integration of strategies within a team and utilizing Quantitative & Qualitative Analytical Skills and Cost-Benefit Analysis.

Experienced in documenting requirements using Epic’s & User Story Writing, Feasibility Studies, and Document Generation.

Knowledge in using GAP Analysis, Root Cause Analysis, Opportunity Analysis and (SWOT) Analysis and Implementing Solutions in the Business Process.

Worked with product owner in developing the Product Backlog, identifying and prioritizing the User stories and categorizing them into appropriate iterations/sprints.

UML (Unified Modeling Language) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, Sequence Diagrams and Dataflow Diagrams.

Conduct manual, automated, integration, regression testing and User Acceptance Testing (UAT), Create and maintain automated test frameworks and scripts

Tested the application by writing SQL Queries and creating pivot views as to perform back-end testing. Expert in tracking and managing the requirements using Requirement Traceability Matrix (RTM) that controls numerous artefacts produced by the teams across the deliverables for a project.

Ensured Requirement traceability from the project initiative to the Test scripts.

Hands on experience providing requirement walkthroughs and KT sessions and excellent presentations skills and flexibility to deliver in different work environments.

TECHNICAL SKILLS:

Operating Systems:

Win 95/98/NT/2000/XP

Business Modeling Tools:

Microsoft Visio

Project Management:

Microsoft Project, Microsoft Office (Word, Excel, PowerPoint), JIRA

Testing Tools

HP Quality Center, HP ALM, QTP

Version Control Systems:

Clear Case, SVN

Databases

Oracle 12.10.

Programming Language:

SQL, PL/SQL, Java, C, C++, J2EE

Web Technologies:

HTML, XML

CERTIFICATIONS:

ISTQB (International Software Testing Qualifications Board) testing certification

AHM -250(Health care Domain Certification) - Academy for Healthcare Management

AHM-540 (Health care Domain Certification) - Academy for Healthcare Management

SAFe Agile certification - Scaled Agile Framework

Educational Background:

Bachelor of Engineering in Electrical and Electronics Engineering Anna University –Chennai India

PROFESSIONAL EXPERIENCE:

LinkedIn Corporation, Sunnyvale, CA January 2018 – Till Date

Business Systems Analyst

Responsibilities:

Worked with various regions Treasury users to identify their requirement to access the portal without any issues.

Prepared and maintained the Treasury applications policy and procedures manual.

Worked with various Banking team on the new enhancements of the application.

Worked as a bridge between banking and end users to make sure proper requirement and impact analysis are done.

Handled tickets submitted via agreed mechanisms like Phone, email etc. with similar urgency and in real-time, in accordance with the Service Levels.

Interacting with customer for understanding the issues they are having related to application, discussing best solutions for ongoing issues, providing daily reports for day-to-day activities.

Handled both Treasury and oracle application Internal User Access Audit and made sure all the compliance is met.

Work with CashPro and other treasury team for any day-to-day critical issues and help in fixing the issues.

Worked with business team to get necessary oracle applications access to perform key business functions.

Accept, Prioritize, triage JIRA tickets on a daily basis and analyzed and closed critical tickets.

Coordinate with testing team to review and validate test scripts for various 3rd party applications.

Worked with business team and IT team to design Automated Access management tool.

Analyze and document production support repetitive issues for future reference, also prepare SOP document.

Represent the team in CCB call and make sure all the stakeholders are aware of the change and acquire their sign off.

Work closely with IT managers to provide estimate for any new business requirements.

Perform impact analysis and prepare RCA document to document and resolve any gap in IT or Business process

Prepare BR100 document for business team to perform any manual set up needed while deployment

Cigna Corporation, Philadelphia PA June 2014 – December 2017

Business Systems Analyst

Responsibilities:

Provided estimation by attending the high-level scope call with Architects and Project Managers.

Closely worked with end users to understand the business requirements and convert it into the Business and Functional requirements for the company’s Medical Management system.

Successfully completed the major ICD9 to ICD10 conversion and customer migration projects from one application to another.

Having versatile knowledge and memory in remembering the complicated layouts, database, application screens functionality of multiple CIGNA’s medical management systems applications and feeds.

Created user stories on Rally and followed the Agile process to track and complete on time.

Worked with various upstream and downstream systems to understand their system and decide on the new layouts or changes in the feed such as EDI gateway, claim engines, customer feed, provider feed, Account feeds.

Worked with Architects and upstream and downstream systems to explain about the system I handled and helped them to decide the impact.

Successfully designed the letter templates based on the compliance requirements.

With well-versed knowledge about the HIPAA 278 guide, framed the X12 to BCRR batch conversion with Gateway team.

Acted on time on the urgent requirements for the company to meet the CMS Audit.

Queried the PL/SQL database for data analysis, data feeds and reports.

Created the business and application workflow diagram using Microsoft Visio.

Worked with various teams to get the latest diagnosis and procedure codes and made sure the system is updated on time.

Meeting up with various system users and IT development, testing team on regular basis to explain about the changes, clear the doubts and acted as a bridge between end users and the development team.

Helping the development team in technical design and make sure it is in line with Business requirements.

Train business users to understand the new process and make sure their SOP documents are up to date.

Helping testing team in designing the test cases and queries on Functional specification and business process.

Updated ALM and Rally pertaining to the defect management process.

Created the BAT test cases and Evidence and shared with Business and End Users.

Worked closely with end users and production support team pertaining to the issues and helped them to identify and resolve the issues on time.

Maintain code version using TFS and make sure latest code is migrated to production.

Prepared OOA (Order of Activities) for production deployment and work with production support team and DBA for smooth deployment.

Provided support to Project test leads by explaining the system changes to frame their integration test cases and reviewing the test cases with E2E teams.

Created Change Management tickets, updated with all the proper information by coordinating with development and testing team. Also followed for corresponding approvals and closed after implementation.

Provided necessary support on cut over day for both technical and business team.

Cigna Corporation India Apr 2012 – June 2014

Quality Analyst

Responsibilities:

Participated in the requirements gathering sessions to ensure the requirements were measurable

Analyzed the Business and Functional Requirements to eliminate ambiguity and ensure testability

Developed Test Plans, Scenarios and Test Cases from use cases, requirements and functional specs

Examined, validated and familiarized myself with the Application, Data and Customer workflows

Created BAT and ORT test cases

Executed and monitored test scenarios and analyzed test results in QTP

Used Database and GUI checkpoints extensively using Win Runner

Analyzed the results, tracked the defects, and generated reports using Test Director

Led defect review meetings and reviewed Unit Test Results from the development team

Performed Regression Tests to ensure product integrity after code changes in each release

Worked with the development team to gather test data, and to resolve design issues and defects

Scripted and executed queries in test databases

Helped create the UAT Test Plan and subset of functional test cases for UAT testing

Represented the QA Testing team in the go-no/go meetings

Have managed a team and made sure test timelines are achieved.

Train team members to make sure they are clear of process and help them in all aspects so that they work towards achieving team goals.

British Telecommunications plc., India Mar 2010 – Apr 2012

Quality Analyst

Responsibilities:

Analyzed the Business and Functional Requirements to eliminate ambiguity and ensure testability

Developed Test Plans, Scenarios and Test Cases from use cases, requirements and functional specs

Examined, validated and familiarized myself with the Application, Data and Customer workflows

Involved in system integration testing and E2E testing.

Executed and monitored test scenarios and analyzed test results in QTP.

Used Database and GUI checkpoints extensively using Win Runner.

Analyzed the results, tracked the defects, and generated reports using Test Director.

Led defect review meetings and reviewed Unit Test Results from the development team.

Performed Regression Tests to ensure product integrity after code changes in each release.

Worked with the development team to gather test data, and to resolve design issues and defects

Scripted and executed queries in test databases

Helped create the UAT Test Plan and subset of functional test cases for UAT testing

Represented the QA Testing team in the go-no/go meetings

Attended Defect Triage calls.

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