Jira Service
Resume:
RAJESH CHINTHA
JIRA ADMINISTRATOR
E -mail: adjssy@r.postjobfree.com Contact: +91-834*******
CAREER OBJECT:
Looking for a challenging and responsible position in the field of Information Technology and have the flexibility to adapt to any new environment and work on any project wish to utilize this experience in an organization as part of them.
TECHNICAL SKILLS:
• Atlassian Tools : JIRA, Confluence and JIRA Service Desk.
• Cloud : Atlassian, Aws Cloud
• Source Control Tools : GIT, SVN
• Database : SQL and Oracle 11g/12c.
• Scripting Tool :Shell.
PROFISSIONAL SUMMARY:
• Having total 4+ Years of IT industry experience on Atlassian JIRA Administration and Confluence, Agile, Service desk Support.
• Experience in Atlassian Products on JIRA, Confluence.
• I have installed JIRA, Confluence, JIRA Service Desk, Bitbucket, Bamboo, Jenkins in Windows.
• Worked on Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects.
• Create Custom Workflows, Screens, and Fields in JIRA based on Client requirements.
• Created events, email Notification Schemes, and Assigned Project Roles in JIRA.
• Created screens and fields based on Issue Types.
• Created custom dashboards, advance filters and formula-based fields.
• Created the Permission Schemes to restrict the users in Project level.
• Synchronized the Users from AD/LDAP to Crowd and Created users in JIRA Internal Directory.
• Created Spaces, Pages, Child Pages and Templates in Confluence.
• Created a status reports (weekly, monthly and Resource wise) in Confluence.
• Collaboration in Confluence.
• Installed Various Plug-ins (Add-ons) for Import/Update of Projects and Issues, Fields.
• Worked on Upgrade of Applications and Plug-Ins Synced with the old Production Applications.
• Worked with Jira Service Desk, created service desk request types.
• Prepared SLA’s as per client Terms and Conditions.
• Restrict the Request Types to other groups as per client requirements.
• Experience with developing high-level Design documents and participating in design reviews.
• Test Application in Agile development process.
• Excellent Knowledge on AWS
EXPERIENCE DETAILS:
Company Name From To Duration Roles
Rio Soft Technologies Pvt Ltd Oct 2016 Till Date 4Y 2M JIRA Administrator EDUCATION DETAILS:
Qualification Year of Passing College/University
MBA 2016 Osmania University
PROJECT 3:
Client : UTC (United Technology Corporation)
Role : JIRA Administrator.
Duration : Nov 2018 – Till Date
Atlassian Tools: JIRA, Confluence and JIRA Service Desk Roles and Responsibilities:
• Installing JIRA, Confluence, Jira Service Desk in Linux.
• JIRA installation and upgradation.
• Setup JIRA Service Desk/Tickets
• Setup JIRA for Project Management.
• Setup JIRA for Bug Tracking.
• Setup JIRA for Test Case Management.
• Creation of new projects in JIRA.
• JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.
• Responsible for creation of custom workflows.
• Perform JIRA Re-Indexing and Integrity checker.
• Managing Add-on’s.
• Installing plug in‘s and managing licenses.
• Creating and managing filters.
• Managing groups and role management based on projects.
• Troubleshooting the problems in JIRA.
• Prioritizing workload and resolving tickets based on Service Level Agreement.
• JIRA & Agile Best Practices.
• Managing users in Crowd directories.
• Backup and Restore procedures.
• Creating spaces, providing confluence user access and roles.
• Provided Local and Global permissions in Confluence.
• Maintaining plugins and their licenses.
PROJECT 2:
Client : Morgan Stanley
Role : JIRA Administrator
Duration : Dec 2017 – Oct 2018.
Atlassian Tools : JIRA, Confluence and JIRA Service Desk Roles and Responsibilities:
• Created/Managed Users and Groups in Jira.
• Up gradation and Migration of JIRA.
• Installed and managed plugins for Jira and confluence in production environment and Installed and Managed JIRA Add-ons.
• Setup Jira "Timesheet Report" plugin, to help users for time tracking on their dashboards using a JQL or by configuring manually.
• Working on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.
• Worked on JIRA Service Desk workflows, which includes project workflows, screen schemes and permission schemes.
• Worked on JQL (Jira Query Language) filter s, Dashboards, Gadgets for users.
• Monitor Jira logs when performing migrations, troubleshooting users’/system issues.
• JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Backup and Restore procedures
• Creating project for testing team based on Zephyr plug-in. PROJECT 1:
Client : CME GROUP
Role : JIRA Administrator.
Duration : Oct 2016 – Dec 2017
Atlassian Tools : JIRA, Confluence and JIRA Service Desk Roles and Responsibilities:
• Configured Atlassian Tools JIRA, Confluence, and JIRA Service Desk.
• Installing JIRA in Windows environment and Creation of new JIRA Projects.
• Worked with JIRA Service Desk to set up, creates Service desk request types, and makes queues for service desk teams.
• Worked with Service Desk Customer Portal as per Client requirement.
• Based on client requirements, Restrict the Request Types to other groups.
• Responsible for creating new users and groups in JIRA.
• JIRA Customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Implemented post functions in Advance Workflows.
• Worked on JQL (JIRA Query Language) filters, Dashboards, Gadgets for users.
• Responded to all incoming questions and inquiries related to JIRA applications.
• Plan, evaluate, deploy, operate and maintain tools to suit the expanding user database.
• Backup and Restore procedures.
• Troubleshooting and fixing errors common to Applications and Application servers.
• Created users on Active Directory, synchronized the user production environment.
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