Sales Executive Front Office
Resume:
LOVELY JOY RYENALYN M. EGOS
Contact Details: Mailing Address:
Mobile: + (63-956******* / + (63-932*******-** 12th Avenue Murphy Cubao, E-mail: adjsl7@r.postjobfree.com/ adjsl7@r.postjobfree.com Quezon City
*Career Objective:
To gain more experience and exposure in the hospitality industry, increase my knowledge to further hone my skills and capabilities in order to be able to ensure the industry with a full grasp on the business.
*Educational Background
Tertiary St. Anne College Lucena, Incorporated
Bachelor of Science in Hotel and Restaurant Management 2008- 2012
Secondary Quezon National High School
Iyam, Lucena City
2004- 2008
*Personal Details:
Date of Birth: October 14, 1991
Place of Birth: Lucena City
Sex/ Status: Female/ Single
Height/ Weight: 5’2 inches/ 105lbs.
Nationality: Filipino
Religion: Born Again Christian
*Core Competencies:
- Efficient Oral and Communication Skills
- Food and Beverage Skills
- Computer Literate (MS Word, Ms Excel)
- Self- motivated and capable of working under pressure
- With strong interpersonal and hospitality skills and customer focused.
*Work Experiences:
Richmonde Hotel Ortigas
-Telephone Operator/ Business Center Agent (April 16, 2018 up to present with floating status)
•Answers and directs all incoming calls from inside and outside the hotel.
•Takes Room Service orders.
•Identifies all guest needs and handles their request.
•Dispatches service express delivery attendants and other hotel staff via two- way radio and telephone.
•Member of Emergency Response Team.
•Logs all wake-up call requests and performs wake-up call services.
• Creates and maintains reservation records from Business Center.
•Check emails. Preparing and sending proposals/ contracts to clients.
•Perform duties for office services if guest/s requires. Aziza Paradise Hotel
-Account Sales Executive (August 1, 2017- February 23, 2018)
•Follow-up leads by visiting prospective clients regularly, often enough to maintain their interest.
•Identifying prospective clients, exact needs, by questioning, observation and the completion of a full sales survey.
•Entertaining prospective clients, where possible combining this with visits to existing satisfied guests.
•To complete daily/ weekly log of all activities.
• Constantly monitor and be aware of competitor activity.
•Present realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.
Aziza Paradise Hotel
-Sales and Reservation (June 5, 2017 up to July 31, 2017)
•Responds to communications from guest, travel agents, and referral networks concerning reservations arriving by mail, telephone through central reservation system.
•Creates and maintains reservation records- usually by date of arrival and promptly processes any cancellations and modifications.
•Preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate and processing advance reservation deposits.
Gloria Maris Shark’s Fin Restaurant
- Food Attendant/ Delivery Coordinator (August 2013- December 2016)
•Greet and escort guest to their tables.
•Provide menu and provide detailed information when asked.
•Take accurate food and drink orders, using POS ordering software, order slip. Up- sells additional products when appropriate.
• Communicate order details to the kitchen staff. With a heart to serve food and drinks to the guest with a smile.
•Deliver checks and collect bill payments.
•Carry dirty plates, glasses and silverwares to the kitchen for cleaning.
•Perform additional duties as assigned and provide excellent customer service guest.
*Trainings and Practicum:
Service Training Seminar
Gloria Maris Shark’s fin Restaurant (VIP Room)
July 21-22, 2014
Food and Beverages and Housekeeping
500 Hours Hotel Practicum
Great Eastern Hotel
Quezon Avenue, Quezon City
January- March 2012
Passed NCII Housekeeping,
TESDA Competency Assessment
Quezon National Agriculture School
November 12, 2011
Tapella Restaurant
200 Hours Restaurant Practicum- Server/ Bartender
Ground Floor, Greenbelt 5 Ayala Center, Makati City Passed NCII Commercial Cooking,
TESDA Competency Assessment
St. Anne College Lucena, Inc.
May 21, 2009
*Award and achievement:
Star Employee Runner-Up
Gloria Maris Shark’s Fin Restaurant
January- March 2016
Star Employee of the Year (Second Runner-Up)
Gloria Maris Shark’s Fin Restaurant
Year 2015
Consistent Runner-Up for Star Employee of the
Month
Gloria Maris Shark’s Fin Restaurant
January2015- November 2015
*Character References:
Janette Sy
Senior Telephone Express Agent
Richmonde Hotel Ortigas
Michael Santiago
Sales Manager
Aziza Paradise Hotel-
Manila Office
Rodrigo “Driggs” Zamora
Dining Manager
Gloria Maris Restaurant
Greenhills San Juan
I hereby certify that the above information is true and correct to the best of my knowledge and belief. LOVELY JOY RYENALYN M. EGOS
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