Customer Care Executive
Resume:
Amit kumar
House no- ***, type-*, Paschimabad, JNU campus, New Delhi, New Delhi 110067
adjsgv@r.postjobfree.com
PROFESSIONAL SUMMARY
Having 2.7 years of work experience as Italian language expert in Accenture and Tata, include customer dealing expertise for a rental website while pursuing graduation for 6 months. My experience has given communication ability, multitasking capability in a competitive environment as per time management. International trade has given me an opportunity to grow my professional ability and enhance my academic skills as per trade procedure aspects. I hope my strength and expertise would be considered.
EMPLOYMENT HISTORY
Subject matter expert, Accenture. Noida, Uttar Pradesh
Mar. 2017 – Oct. 2018
Italian language related discrepancies while production like comments, faxes, mails, remote access tools.
Conducting conference calls with Italian clients.
Managing team as supportive team lead.
Processing and generating Payment orders through SAP productions
Managing team meetings, Updating project reports through dashboards on daily bases.
Refer to reference materials, such as dictionaries, and computerized terminology banks, as needed to ensure translation accuracy.
Determine size and arrangement of illustrative material and copy, and select style and size of type.
Determine production schedules and staff requirements necessary to ensure timely delivery of services.
Italian language expert, TATA. Noida, Uttar Pradesh
Mar. 2016 – Mar. 2017
Inbound calling profile for Incredible India Ministry of tourism.
Calls been receiving as per foreign language expertise.
Providing information regarding travel, accommodation, Hospitals, tourist places.
Global tourism can access information in their native languages.
Providing information through Mails, conference, power point presentations.
EDUCATION
Indian Institute of foreign trade, New Delhi, New Delhi
Certificate in International trade, International trade, Jan. 2019
Delhi University, New Delhi, New Delhi
Bachelor of Arts, Italian language and literature, Jan. 2016
SKILLS
Expertise in customer dealing Customer relationship management CRM)
Italian language MS- office, outlook, SAP Communication skill English, Italian International trade
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