Customer Service Sales
Resume:
Francis Oduor
Tel: 070*******
Email: adjs95@r.postjobfree.com
Human Resources Department
Dear Sir/Madam,
RE: Application for Employment.
I recently heard about the success and the continued growth of your company. I would like to express my interest in securing a position with your firm and also to introduce myself to you as I believe I have the skills and experience necessary to make a significant contribution to your company.
As you will see from my enclosed resume, I have worked successfully for over two years in the realm of sales and customer service, primarily resolving issues relating to customer satisfaction, efficient service delivery and product knowledge. I gained solid research, analytical and problem solving skills in my previous roles. My background in generating innovative ideas and strategies to improve processes has provided me with a deeper understanding of multifaceted problems that companies encounter in their daily operations. Moreover because of my work experience, I fully understand how important it is to have a great team dynamics in today’s multidisciplinary business environment.
To date my experience in the realms of sales and customer service has been extremely rewarding and productive. I strongly believe that this is an area that needs to harnessed and improved upon every day because it an that demands us to understand issues not just from the client’s point of view but the market place too.
Thank you for your time and consideration. I sincerely hope you will allow me the opportunity to prove my experience and skills through an interview. I can be reached via email at adjs95@r.postjobfree.com or by phone at 075*******. I look forward to hearing from you.
Sincerely,
Francis Oduor Obok
CURRICULUM VITAE
Francis Oduor Obok
Tel :070*******
Emai:adjs95@r.postjobfree.com
PERSONAL ATTRIBUTES
Exceptionally well organized and resourceful professional with excellent analytical and problem solving skills; able to handle multiple projects while producing high quality work in a fast paced, deadline-oriented environment.
Possessing enthusiasm, drive with proven ability to empathize, establish rapport and meet expectations.
CAREER OBJECTIVE
To obtain a position within your company where strong service oriented and problem solving abilities can be applied towards the successful achievement of business goals and objectives.
EDUCATIONAL BACKGROUND
St John Bumala Secondary School 2010-2013
Awards: Kenya Certificate of Secondary Education (K.C.S.E)
Butende Primary School 2001-2009
Awards: Kenya Certificate of Primary Education (K.C.P.E)
WORK EXPERIENCE
Alpine Coolers
Technician(Entry Level) February 2016- September 2016
Key deliverables;
●Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
●Checked to ensure that appropriate changes were made to resolve customer’s problems.
●Obtained and examined that appropriate information to assess the validity of complaints and to determine possible causes,
●Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
●Referred unresolved customer grievances to designated departments for further investigation.
Kenya Stationers limited, Nairobi
Sales department April 2018- April 2019
Key deliverables;
●Maintained the clients records, ensured that the information is in accordance with the stipulated guidelines and procedures.
●Provided office administration needs including telephone support and clerical requirements.
●Addressed and resolved customers’ complaints and inquiries empathetically and professionally.
●Interviewed customers and recommended other available products to meet their needs and advised how best to use the products.
● Performed pre- and post – sale statistical analysis,took inventory, proofread documents and maintained the filing system.
●Collaborated with teammates and marketing management to uncover new business opportunities and strengthen new and existing relationships with high profile accounts/ clients.
ABILITIES
●Effective preparation of documents with close attention to detail.
●Experience in dealing with frequent interruptions and time deadlines.
●Extensive experience in clerical procedures and bookkeeping.
●Interacts effectively with diverse groups of people.
●Excellent numerical, analytical and problem solving skills.
●Ability to accurately describe product features and its benefits to the customers
REFERENCES
1.Ms. Grace Niva
Head of Human Resources
Kenya stationers Ltd
2.Mr. Oscar Onyango
Alpine Coolers
Head of Technicians
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