Customer Service
Resume:
NOKUTHULA
RADEBE
radebenokuthula**@gmail.c
om
North Soweto, jhb, 1800 Sout
h Africa
S K I L L S
Attention to detail
Customer engagement
Closing Sales
Microsoft Excel
Cash and payment
management
Product Knowledge
Cash management
Teamworking
POS systems
Relationship Building
Merchandising
Business Awareness
P R O F E S S I O N A L S UMMARY
I've worked as a young cook to solidify my fundamental skills and growth as a cook in a fast paced, competitive environment. Passionate about food and loves-creating mouthwatering dishes. Talented Cashier with exceptional cash handling and customer service skills. Demonstrated ability to work effectively and efficiently in food industry and retail stores. Motivated, friendly and professional, maintaining a welcoming environment, improving the customer experience.
Cashier with exceptional knowledge of payments administration. Preparing the daily, weekly and monthly financial reports accurately and efficiently. Monitors direct debits and standing orders, as well as handling petty cash. Hardworking team player, with expert skills in Excel.
E X P E R I E N C E
C A S H I E R
FEEDEM CATERING COMPANY
Johannesburg, South Africa
August 2018 - March 2020
Itemized and totaled purchases by recording prices and operated
[POS] cash register.
Provided a positive customer experience with fair, friendly, and courteous service.
Provided customers with consistent and delightful service. Possessed general knowledge of product pricing and location in the shop to assist with any customer enquiries effectively Provided assistance to customers by carrying heavy merchandise and loading it into their vehicles.
Set up tills for store openings and cleared the packaging area. Informed customers about special offers and featured items to encourage further purchases.
Delivered an excellent customer experience in a very fast paced environment.
Assisted customers with finding items and provided a desirable checkout experience resulting in repeat business.
C O O K
FEEDEM CATERING COMPANY
Johannesburg, South africa
August 2018 - August 2019
Implemented and maintained regular cleaning rotation schedule with specialized tasks occurring as frequently as is required. Prepped dry ingredient and meat for service the following day. Minimized waste by designing meals around seasonal produce and ingredients on special, reducing costs by 5%.
Prepared and cooked [Breakfast, Lunch and Supper] meals with[Head Chef]and [FSA]s in a [50]-seated restaurant. Kept accurate stock inventory and food temperature recordings to efficiently use resources and promote food hygiene. Reviewed and maintained kitchen equipment to ensure sustainable operations, improving cooking times and energy usage by [10]%.
Prepared varied menus incorporating fresh produce for [250] students to encourage healthy eating and greater nutritional awareness.
Performed [Costing], [Create new menu] and [delegate new duties] during food prep and service.
Measured and assembled ingredients for menu items
Catered for up to [400] attendees at school functions to deliver exceptional experiences for students, staff and parents. Temperature tested of foods in cool room, fridges and storage areas as required ensuring proper recording in compliance with regulatory standards.
S E N I O R S T O R E K E E P E R
FEEDEM CATERING COMPANY
Johannesburg, South Africa
September 2016 - August 2019
Resolved issues immediately and determined ways to enhance customer experience.
Implemented and maintained security measures ensuring the safety of the premises, personnel, cash, stock and property. Demonstrated positive customer service interactions and ensured staff performed at their best to achieve sales targets. Responded and solved high-level customer complaints and implemented feedback increasing overall customer satisfaction. Responded and solved high-level customer complaints and implemented feedback increasing overall customer satisfaction. Regularly oversaw the shop floor, talked to colleagues and customers and identified or resolved urgent issues to drive sales and increase productivity.
Oversaw all stock related duties including ordering, rotation and inventory stocktake.
S A L E S C A S H I E R
Truworths Clothing company
Johannesburg, South Africa
June 2014 - August 2016
Assisted in the management of all petty cash floats in with accuracy and investigated any discrepancies appropriately. Set up tills for store openings and cleared the packaging area. Produced reports on cash and banking as required, using Excel and PowerPoint .
Informed customers about special offers and featured items to encourage further purchases.
Itemized and totaled purchases by recording prices and operated
[POS] cash register.
Provided customers with consistent and delightful service. Provided a positive customer experience with fair, friendly, and courteous service.
Created an accurate and engaging check out experience for the customer.
Minimised waiting time by making quick decisions regarding customer issues and problems.
E D U C A T I O N
N A T I O N A L D I P L O M A H O S P I T A L I T Y A N D C A T E R I N G S E R V I C E : H O S P I T A L I T Y A N D C A T E R I N G S E R V I C E
SOUTH WEST GAUTENG COLLEGE
Johannesburg, South Africa
APPLIED MANAGEMENT
COMMUNICATION AND HUMAN RELATIONS
COMPUTER PRACTICE
CATERING THEORY AND PRACTICAL
G R A D E 1 2 ( M A T R I C )
DALIWONGA SECONDARY SCHOOL
Johannesburg, South Africa
Home language ( IsiZulu)
Second language (English)
Geography
History
Tourism
Mathematics Lits
Life Orientation
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