Chacel Ungab

Upper Manalite * Brgy. Sta. Cruz, Antipolo City

WhatsApp : +639********* (Philippines)

http://www.linkedin.com/in/chacel-u-16355413a

adjs7a@r.postjobfree.com

Skills:

●Adept in Technology (GSuite Application /MS Office Software/ Electronic Health Records compliant /HIPAA compliant / Customer Relationship Management and Applicant Tracking Systems / Social Media Management / Canva and editing tools knowledgeable / AdvancedMD / Slideshare etc

●Strong Customer Service Skills

●Medical Office Management/Administration

●Human Resources and Talent Acquisition /Efficient Recruiter (Using Boolean Strings and familiarity with different Job Boards and Facebook and Google Ads Management)

●Self-Motivated

●Flexibility

●Excellent Verbal and Written Communication

●Strong Organization Skills and Time Management

●Detail – Oriented

● Resourceful and takes Initiative to support effectively and Anticipates the needs of the business

Professional Summary

Has over 5 years of Customer Service, Administrative and Human Resources lead and specialist role in a US based/ International Business Processing Outsource setting.

Patient Scheduler/ Coordinator (Team Lead)

MD24 MSO Philippines Inc.,

April,2017 – present - Paranaque City, Philippines

●Do general administrative tasks for accurate reporting and all tasks for Patient Scheduler using MS Office application, google sheet, applicant tracking system using effective Boolean strings

●Provide customer service, answer telephone and relay telephone calls and messages.

●Assist to register patients and assign providers; Provide information if needed to facility owner or power of attorney not comprising Health Insurance Portability and Accountability Act (HIPPA)

●Investigate and resolve complaints and claims if there’s any

●Arrange the Schedule and Coordinate with Physicians for the patients’ needs and request follow up and details of the visit and plot it on either calendar or via email.

●Prepare minutes of meetings

●Maintain and keeping patients/ customer’s record through Electronic Health Record (Advancedmd) DirectDocDial and all other Healthcare software, updated with Health Insurance Portability and Accountability Act ( HIPPA compliance

●Provides quality and excellent customer service

● Mapping clinician’s schedule appointments to visit patient/s making the most sense of the route for an Urgent attendance of a physician going to a patient's location.

●Organizing the clinician's scheduled appointment to visit patient/s

●Checking memos/ double books and insurance eligibility of patients to be scheduled

● Accepts calls and provides prompt and quality customer service in a tactful manner

●Call patients to schedule an appointment and give them accurate details of the visit of the physicians to their house.

●Communicating with the Scheduling Department from Head Quarter (US) and Representative Office in Vietnam via Zoom or hangout, making sure we address escalation, communication and messages being advised by patients or Clinicians.

●Involves in sourcing and recruiting for Schedulers candidate in US and Representative Office

●Schedule and confirm appointments; Greet people and direct them to contacts or to the right department

●Supervising Team of 5 to 10 members making sure we have quality output.

US Senior Recruiter

PSG Global Solutions

May,2016 – February,2017 NCR - National Capital Region

● Recruiting through Icims, LinkedIn, Slideshare, Indeed, Zip recruiter, postjobsfree and Social Media platforms using effective boolean strings and effective Ads Manager marketing strategy

●Sources International resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. using Boolean strings

●Do general administrative tasks for accurate reporting and all tasks for Patient Scheduler using MS Office application, google sheet etc.

●Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews

●Sets up interviews between candidates and hiring managers

●Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

●Administrative tasks for accurate reporting and all tasks for recruitment and hiring process to be sent to International clients

Human Resources Associate

Caritas et Labora under Century Pacific Food Inc.

October 2014 – October 2015 (1 year 1 month) NCR - National Capital Region

●Coordinate with every Department head for the human resources talent acquisition needs worldwide

●Recruiting through Oracle Taleo, Icims, LinkedIn, Slideshare, Indeed, Zip recruiter, postjobsfree and Social Media platforms using effective boolean strings

●Administer exams thru Kenexa Assessment Aptitude Test or Written exam

●Do general administrative tasks for accurate reporting and all tasks for Patient Scheduler using MS Office application, google sheet etc.

●Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews

● Sets up interviews between candidates and hiring managers

● Manning events for recruitment and job fairs

●Do background checking

●Conduct exit interviews

Job Fair Assistant (on call)

NCO Group

March,2010 – October 2014 (4 years 1 month) Quezon City

●Coordinate with Department head for the human resources talent acquisition needs

●Manning the event for campus, field recruitment

●Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.

● Administrative tasks for reporting and all tasks for recruitment and hiring process

Customer Service Associate

Praetech Inc.,

January,2009 – January,2010 (1 year) Quezon City

● Deliver quality customer service and care to US and International clients

●Assist and help the US customer for the services offered by the company

●provide quality customer service to US clients

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