Manager Customer

Daniel Prater

Bronson, Michigan *****

Home: 517-***-**** Cell: 517-***-****

*****@*******.***

Summary

Detail-oriented warehouse coordinator with great communication and computer skills. Vast experiences in all aspects of warehouse operations from pick and pack to outbound shipping of all products from Grocery to Pharmaceutical supplies.

History with Fortune 500 companies ranging from Kmart, Target and Thermo Fisher Scientific. Held positions ranging from Operational Supervisor to Distribution Management through Continuous Improvement Techniques to Operational goal setting and Customer Allegiance beliefs.

Skills

Accomplishments

Project Planning

Provided project controls, cost estimation, and other business support services to technical line management using Lean principles to reduce cost.

Crew Management

Interviewed, hired, trained and evaluated team of 28 warehouse employees.

Training

Providing vision and guidance to a group of 28 warehouse employees, training them on shipping and warehouse SOP's and Safety

Documentation

Reported and documented unsafe conditions, equipment and/or injury

Inventory Control

Restocked and organized items as necessary and as directed and created monthly cycle counts that increased inventory accuracy score from 73% to 97%. These steps allowed our company to eliminate the need for year-end inventory requirements.

Purchasing

Maintained inventory of spare parts inventories and completed purchase requisitions as necessary which resulted in 10% reduction in supply costs year over year for 3 straight years.

Product Inspection

Inspected products to ensure highest quality and reduced returns cost by 38%

Reporting

Provided daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.

Supervision

Trained contract workers to perform general warehouse duties to company standards.

Customer Satisfaction

Achieved high customer satisfaction by monitoring Customer Allegiance Scores from on line reporting. Increased score from low <40% to high >70% score.

Process Improvement

Implemented On Time Delivery Standards that increased Lines On Time score of <60% to >92%

Compliance

All employees 100% certified to ship hazardous material using CFR 49 and IATA standards

All employees 100% certified to ship hazardous material using IMDG standards

Experience

MSC Direct – Elkhart. Indiana January 2018 to Present

Customer Service Manager

Manage 12 direct reports in the Branch

Monitor Call Logs, KPI’s and Monthly Goals

Review customer schedules and assure 100% LOTC

Manage all returns in the warehouse

Manage 2 on site Sales Associates

Responsible for Credit Card and walk in customer orders

Manage cycle count activity and expired product movement

Identify and set KPI goals

Evaluate and monitor Gross Margin % along with updating pricing

Clemens Food Group – Coldwater, Michigan February 2016 to November 2017

Warehouse Superintendent

Manage 8 direct reports in the 670K square foot warehouse

Monitor FDA and USDA regulations

Review customer schedules and assure 100% LOTC

Manage all Dry Good Receipts within the facility

Manage 3 outside 3 PL warehouses for material transfers

Dispatch dedicated carriers

Manage cycle count activity and expired product movement

Identify and set KPI goals

Evaluate and monitor Safety within the department

mophie LLC – Kalamazoo, Michigan March 2014 to February 2016

Distribution Manager

Wrote and implemented over 120 Standard Operating Procedures

Set up the flowing processes RF Scanning, Bar Coding, Cycle Counting and On Time Delivery monitoring

Implemented same day deliveries for all orders printed before 3 pm

Reduced head count in the department from 21 to 14 by being more efficient and setting goals and expectations

Trained and mentored 2 employees to promotions within the operation

Created a successful partnership with Customer Service, Marketing and Sales by achieving superior service to internal and external customers

Reduced operational spending by 60% utilizing RFQ processes

Thermo Fisher Scientific – Kalamazoo, Michigan October 2007 to June 2013

Distribution Manager

Took over an operation that was shipping less than 65% on time to our customers and turned that score to 97.8%

7 years consecutive our departments were under budget goals

Improved our Customer Allegiance score from 27% to 99% which is gathered from direct customer feedback

Improving overall operations allowed inventory to be lowered by 25% and this resulted in a new production line being added due to the space this freed up

IATA Certified

DOT CFR 49 Certified

IMDG Certified

EPI – Battle Creek, Michigan January 2004 to October 2007

Operations Manager

Managed 3 separate warehouses in the Fort Custer Park

Managed large kitting operations

Managed customer owned product and shipped to consumers

Managed the operations in the print shop for promotional materials

Processed roughly 20-30 quotes per day combining both printed material, kitting supplies and customer owned products

Worked closely with Post Foods, Kellogg Foods, Kmart and several Canadian beer suppliers

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TARGET – Galesburg Augusta, Michigan May 2001 to January 2004

Group Leader

Started managing the Facility Operations (Maintenance)

Scheduled and managed Work Orders and Preventative Maintenance

Moved to the Outbound department and managed 56 dock doors for shipping to retail stores

Moved to Break pack and managed this pick to light process shipping both hard line and soft line products

Helped open and set up 3 different DC centers. Started with Chambersburg, PA then went to Lawrence, Kansas and finally Phoenix, Arizona

Conducted interviews and job offers at all 3 new DC centers

Uniform Printing – Kendallville, Indiana January 1997 to May 2001

Assistant General Manager

Managed all operations in 2 separate warehouses in the area

One warehouse produced printed materials for the insurance industry

One warehouse would ship customer owned product and also created and shipped Kitting projects for Non-Profit organizations like American Heart Association

Closed one warehouse and was able to organize the other warehouse so the 2 operations were in one building

Consistently traveled around the United States helping package and ship product from customers we had bought or customers who moved their business to Uniform

Traveled to multiple locations from Austin, TX to Boston, MA to set up and enter inventory into other Uniform warehouses

Managed inventory set up in SAP system

Western Rubber – Fremont, Indiana May 1980 to January 1997

Purchasing Manager

Started as Supervisor and was promoted to Operations Manager within 5 years

Promoted to Purchasing Manager with responsibilities ranging from Order Entry, BOM creation, Scheduling and Purchasing

Made quarterly vendor visits to assure ISO compliance

Worked closely with Ford Motor, Chrysler and GM

Attended training with Ford Motor company as partnership

APICS Certified

Other Relevant Experience

Document Review

Employee Training

Lean Concepts

Kaizen

5S

A3 Technology

Gemba Walks

Education and Training

Associates Degree Business Administration

August 1977 to June 1979

Branch Area Career Center

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